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Insurance & Technology
September 27, 2009
Anthony O'Donnell |
Carrier Confidential: Technology Transformation Puts CUNA Mutual in a Stronger Position CUNA Mutual's IT organization revamped its technology infrastructure, building an agile foundation to help the carrier grow and respond to turbulent market conditions.   |
Insurance & Technology
October 5, 2006
Maria Woehr |
Customer Insight SVP of customer operations Rick Roy is refocusing CUNA Mutual Group's technology to improve service, beginning with a systems consolidation effort designed to create a single view of the customer. |
Insurance & Technology
November 1, 2006
Anthony O'Donnell |
The Future is Now Insurers see fewer reasons to continue to shoulder the inefficiencies of legacy systems. |
Insurance & Technology
January 7, 2008
Anthony O'Donnell |
Insurers Improve Claims Process Through IT Alliance Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service. |
Bank Systems & Technology
July 29, 2008
Maria Bruno-Britz |
Banks Increasingly Are Creating Vendor Management Offices When one considers that large banks can have thousands of vendor relationships, it's no wonder vendor management is a growing trend in the industry. |
CIO
February 27, 2009
Diane Frank |
Sounding Board: Global Sourcing Management Global sourcing is becoming standard operating procedure for many companies. That's why you need to do a better job of vendor management. |
Insurance & Technology
July 12, 2006
Anthony O'Donnell |
Gosnell Takes CUNA Baton Tom Gosnell has been passed the technology leadership baton at CUNA Mutual Group, leaving former CIO Rick Roy to concentrate on his new role as SVP of customer operations. |
Insurance & Technology
October 10, 2007
Nathan Conz |
Grinnell Mutual CIO Dennis Mehmen Uses Business Strategy To Make IT A Priority A GMRC By redefining his department as a strategic business partner, Grinnell Mutual Reinsurance Company CIO Dennis Mehmen has turned the carrier's IT organization into an innovator in the insurance space. |
CIO
April 17, 2008 |
The Vendor Management Bible Whether you're new to vendor management or a seasoned negotiator, these expert tips can help you learn more about the process, add value to your deal with any vendor and put you in the driver's seat. |
CIO
September 24, 2008
Diane Frank |
So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships. |
Insurance & Technology
September 1, 2007
Anthony O'Donnell |
Legacy Systems Yield To Modern Technologies The continued success of newer technology platforms is clarifying the likely future state of policy admin systems and reshaping how insurance carriers large and small think about legacy migration. |
Insurance & Technology
October 10, 2007
Peggy Bresnick Kendler |
Rick Roy Improves Service Experience for CUNA Mutual Group CUNA Mutual Group's SVP of customer operations leads the drive to improve service for the company's customers, credit unions and their members. |
CIO
August 1, 2002
Sarah D. Scalet |
The Truth About Customer References: How Sweet Deals Can Be Rotten Business CIOs who accept favors in return for saying good things about vendors are putting themselves and their career in jeopardy. And so are the CIOs who listen to them. |
Insurance & Technology
September 14, 2004
Anthony O'Donnell |
The Power of One Creating a single, unified technology infrastructure built with an eye to future channels can make taking advantage of insurance market opportunities easier and much less costly. |
Insurance & Technology
December 21, 2004
Anthony O'Donnell |
CUNA's Roy 'Maps' IT Success At a time when many CIOs are outsourcing to maximize IT efficiency, Rick Roy, CIO, CUNA Mutual Group, is looking to mine his own employees' potential. |
Bank Systems & Technology
May 7, 2007
Peggy Bresnick Kendler |
Bank Tech Experts Discuss Vendor Relationships Here, these industry experts talk about outsourcing and offshoring along with other areas of bank tech concerns. |
CIO
October 10, 2008
Diane Frank |
How to Renegotiate an Outsourcing Contract CIO tips for getting what you want from the vendor. |
CIO
February 1, 2004
David Clarke |
The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |
CRM
September 1, 2009
Ray Wang |
Stand Up for Your Rights! How to ensure the software you use isn't abusing you in the process. |
Searcher
June 2001
Seymour Satin |
Negotiating: From First Contact to Final Contract The information professional's job description changes so rapidly from day to day, it's hard to keep up. From researcher to Web designer to information guru, the latest skill set all information professionals need is how to negotiate... |
Insurance & Technology
May 21, 2009
Nathan Conz |
CUNA Mutual Improves Sales with Voice Signature Technology CUNA Mutual develops voice signature technology and dramatically improves sales conversion rates in its call center. |
CIO
September 15, 2005
Michael Schrage |
Contract Sadness Too many CIOs cut enterprise software deals that look fabulous to the CEO and CFO but commit the people who do the real work to a nightmare of unrealistic expectations. |
FAO Today
Nov/Dec 2007
Rachael Stormonth |
Are Vendors Contributing To the Slowdown in New Procurement BPO? Mismatches between buy-side requirements and vendors' services and capabilities prove challenging. |
Insurance & Technology
October 8, 2007 |
Rick Roy Draws Lessons from CUNA Mutual's Transformation Initiative The insurance company's former CIO and current SVP reflects on the lessons learned from the carrier's initiative to transform customer operations. |
Insurance & Technology
August 7, 2008
Anthony O'Donnell |
Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case. |
CIO
November 1, 2003
Elana Varon |
Getting the Best from Your Vendors (What Really Works) It may be tempting to squeeze vendors for every dollar. But research shows that lowball tactics eventually boomerang into poor service and support. |
CIO
July 15, 2003
Michael Schrage |
Squeeze Now, Pay Later A wounded vendor may turn around and bite the CIO who squeezes it too hard. |
Bank Systems & Technology
September 22, 2007
Ken Veach |
Vendor Management Organizations Maximize Vendor Value and Reduce Risk An SVB Financial IT manager says a careful approach to managing vendors can help banks lower risk. |
CIO
June 1, 2005
Stephanie Overby |
Turning IT Doubters Into True Believers Too many business leaders have little faith in IT's ability to deliver value. To save themselves -- and their businesses -- CIOs must change that negative perception into a positive belief in IT as a strategic partner. |
CIO
December 23, 2008
Mark Grossman |
Vendor Management: How to Negotiate Contracts Don't accept "standard" vendor contracts until you weigh the risk and potential costs. These tips will help you negotiate contracts that offer protection to you - the purchaser - as well as the vendor. |
CIO
November 15, 2000
Eric Berkman |
Shark Repellent Discover how CIOs can help keep their companies out of court and the lawyers at bay... |
Investment Advisor
August 2009
Moseley & Spencer |
Ask These Questions Selecting a technology vendor is a key decision in the buying process. |
CIO
July 30, 2015 |
CIOs reveal how they get value from vendor partnerships CIOs and vendors enjoy mutual benefits when they're in step with each other |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
CIO
February 1, 2004
Gregoire & Urwiler |
Sweet Deals or Bitter Meals? Should you agree to be a poster reference in return for preferential treatment? Two CIOs take opposing sides in this ongoing debate. |
CIO
December 1, 2000
Erik K. Clemons |
The Build/Buy Battle Balancing the risks and rewards of information service outsourcing... |
CIO
November 1, 2000
Tracy Mayor |
Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself... |
Insurance & Technology
June 5, 2009
Anthony O'Donnell |
Main Street America Group Awards Perot Systems Seven-Year Contract Perot Systems will administer the carrier's infrastructure services within the vendor's data center, using ITIL-based best practices and systems. |
Insurance & Technology
October 5, 2006 |
Complementary Styles, Collaborative Solutions Drawing on insights from his experience as both insurer CIO and vendor, Max Drucker reflects on the carrier-vendor divide. |
CIO
April 27, 2009
Karl A. Hochkammer |
Plan an Outsourcing Deal's End at Its Beginning Plan ahead to ensure a successful exit for you and the vendor. |
Insurance & Technology
May 16, 2007
Peggy Bresnick Kendler |
Effective Vendor Management Enables Insurance Companies to Get the Most Out of Software, IT Services and Outsourcing Contracts Questions and answers about insurer/vendor relationships. |
Insurance & Technology
March 16, 2004
Julie Gallagher |
Growing Up and Out After experiencing rapid growth, First American P&C is taking advantage of current conditions to prepare for the soft market. |
Bank Systems & Technology
February 21, 2008
Maria Bruno-Britz |
Comerica Awards BPO Contract to Accenture Accenture will provide COmerica with outsourced management of its procurement operations. |
IndustryWeek
July 1, 2002
Nikki Goth Itoi |
Grab Your Partner Ask tough questions before choosing vendors, consultants and integrators. |
CRM
October 2014
Paul Greenberg |
Mastering the Alignment of Sales and Marketing With today's connected customers, engagement is more vital than ever. |
AFP eWire
October 29, 2014
Ossie Hinds |
5 Questions to Ask Before Buying Online Donation Processing Software Fundraisers who have decided to purchase new online donation processing software come to the conclusion that the price they paid for their software was the least expensive part of their decision. |
CIO
January 1, 2002
Tom Field |
How to Get In and Out of an Outsourcing Deal How to structure IT outsourcing deals. |
Insurance & Technology
February 19, 2004
Julie Gallagher |
Uncovering Offshore Secrets Overly generous cost savings estimates can doom a carrier's offshore outsourcing effort before it even begins. In order to optimize success and manage expectations accordingly, insurers must take the hidden costs of these deals into consideration. |
Insurance & Technology
June 20, 2007
Lisa Valentine |
CUNA Mutual Group CIO Tom Gosnell Talks With I&T About The Company's Customer Operations Transformation CUNA Mutual Group CIO Tom Gosnell and his team are in the midst of a three-year customer operations transformation that includes merging more than 50 call centers into three and consolidating 37 product administration systems into a few applications. |
