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Insurance & Technology
July 12, 2006
Anthony O'Donnell |
Gosnell Takes CUNA Baton Tom Gosnell has been passed the technology leadership baton at CUNA Mutual Group, leaving former CIO Rick Roy to concentrate on his new role as SVP of customer operations.   |
Insurance & Technology
October 5, 2006
Maria Woehr |
Customer Insight SVP of customer operations Rick Roy is refocusing CUNA Mutual Group's technology to improve service, beginning with a systems consolidation effort designed to create a single view of the customer. |
Insurance & Technology
October 10, 2007
Peggy Bresnick Kendler |
Rick Roy Improves Service Experience for CUNA Mutual Group CUNA Mutual Group's SVP of customer operations leads the drive to improve service for the company's customers, credit unions and their members. |
Insurance & Technology
December 21, 2004
Anthony O'Donnell |
CUNA's Roy 'Maps' IT Success At a time when many CIOs are outsourcing to maximize IT efficiency, Rick Roy, CIO, CUNA Mutual Group, is looking to mine his own employees' potential. |
Insurance & Technology
October 8, 2007 |
Rick Roy Draws Lessons from CUNA Mutual's Transformation Initiative The insurance company's former CIO and current SVP reflects on the lessons learned from the carrier's initiative to transform customer operations. |
Insurance & Technology
June 20, 2007
Lisa Valentine |
CUNA Mutual Group CIO Tom Gosnell Talks With I&T About The Company's Customer Operations Transformation CUNA Mutual Group CIO Tom Gosnell and his team are in the midst of a three-year customer operations transformation that includes merging more than 50 call centers into three and consolidating 37 product administration systems into a few applications. |
Insurance & Technology
April 20, 2005
Anthony O'Donnell |
Negotiating Success Bitter experience and restricted budgets have made insurance technology purchasers more disciplined, and a buyers' market has encouraged them to drive hard bargains. |
CIO
June 1, 2005
Stephanie Overby |
Turning IT Doubters Into True Believers Too many business leaders have little faith in IT's ability to deliver value. To save themselves -- and their businesses -- CIOs must change that negative perception into a positive belief in IT as a strategic partner. |
Bank Systems & Technology
May 6, 2004
Jennifer O'Herron, CallCenter |
Answering the Call Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run. |
Insurance & Technology
January 7, 2008
Anthony O'Donnell |
Insurers Improve Claims Process Through IT Alliance Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service. |
Insurance & Technology
September 14, 2004
Anthony O'Donnell |
The Power of One Creating a single, unified technology infrastructure built with an eye to future channels can make taking advantage of insurance market opportunities easier and much less costly. |
CIO
June 16, 2010
Maryfran Johnson |
BI: Useful Analytics Delivers Many Gifts Dedication to business intelligence and data analytics yields customers, productivity and credibility for IT. |
Insurance & Technology
May 21, 2009
Nathan Conz |
CUNA Mutual Improves Sales with Voice Signature Technology CUNA Mutual develops voice signature technology and dramatically improves sales conversion rates in its call center. |
CIO
January 1, 2014
Maryfran Johnson |
Traditional vs. Digital CIOs: Survey Reveals a Growing Divide CIO research reveals stark contrasts between traditional CIOs who focus more on internal operations and digital CIOs who expand IT's influence externally to work directly with customers and business colleagues. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |
CIO
June 17, 2010
Kim S. Nash |
Business Intelligence Meets BPM: Using Data to Change Business Processes on the Fly When business intelligence is used to inform business process changes, companies find new ways to save money and connect more closely with customers. |
Insurance & Technology
March 9, 2007
Susana Schwartz |
The Hype Around BI 2.0 Heralds Functionality Changes Surrounding Business Intelligence, Which Helps Insurers Gather Information to Make Business Decisions The next generation of business intelligence tools will be integrated within business processes themselves, enabling improved forecasting and real-time data analysis. |
CIO
July 30, 2015
Stephanie Overby |
Digital enterprises are getting VERY personal with customers Many CIO 100 award winners are personalizing the customer experience, creating one-to-one relationships that deliver competitive advantage. |
Wall Street & Technology
May 31, 2007
Kyle Duckers |
Savvy Financial Services Firms Tap Employee Intelligence For Strategic Decision Making The challenge for most capital markets firms is not a lack of raw data, but a lack of context and insight based on that information. |
Bank Systems & Technology
February 22, 2007
Maria Bruno-Britz |
Business Intelligence Making Headway in Banks' Profitability Efforts Banks increasingly are using business intelligence tools to turn data into actionable information and drive improved performance. |
CIO
January 1, 2014
Kim S. Nash |
State of the CIO 2014: The Great Schism Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide. |
CIO
October 12, 2012
Maryfran Johnson |
What It Takes to Improve CIO Tenure CIOs, with their 5-year average tenure, are on the low end of the spectrum when compared to the longevity of their colleagues in the C-suite. |
CIO
January 29, 2010
Thomas Wailgum |
BI's Dirty Secret: Better Tools Are No Match for Bad Strategy IT faces more pressure than ever to deliver actionable BI data to the business. But the smartest CIOs say this is no time to blindly throw BI to the masses. |
Bank Systems & Technology
July 28, 2006
Nancy Feig |
The Next Level in Business Intelligence A new philosophy centered around enterprisewide use of BI tools -- coupled with advances in analytics and data management -- is helping banks make better and more-profitable business decisions. |
Bank Systems & Technology
January 3, 2006
Peggy Bresnick Kendler |
Business Intelligence Banks increasingly are turning to BI tools to transform data into actionable information. By helping banks better understand customers' needs, BI initiatives can create competitive advantage and lead to increased customer wallet share. |
Geotimes
November 2003
Naomi Lubick |
Ed Roy: Thinking and teaching in Texas Throughout his academic career as professor of geology at Trinity University in San Antonio, Texas, Edward C. Roy Jr. has championed geology for elementary and high school students, as well as for undergraduates. |
CIO
March 25, 2010
Martha Heller |
Reforming Business Education It's time to teach MBAs what they really need to know about IT. |
Insurance & Technology
November 21, 2005
Cynthia Saccocia |
Business Ignorance or Business Intelligence The effective use of business intelligence by insurance companies over the next three years will differentiate market leaders from market laggards in capturing, servicing and retaining profitable market segments. |
Financial Advisor
April 2005
Anthony & Diliberto |
The Foundations Of Trust Financial advisors need to ask about their prospects' values before they ask about their account values. Good questions are the key to a better advisory business. |
Sports Illustrated
October 17, 2000
Michael Farber |
Inside the NHL It's not just that Patrick Roy has a record number of wins, it's how he won 'em... |
Wired
March 2007
Jonathan Keats |
The Power of Babble MIT researcher Deb Roy is videotaping every waking minute of his infant son's first 3 years of life. His ultimate goal: teach a robot to talk. |
Investment Advisor
May 2010
Robert F. Keane |
30 for 30 Interviews: John Bogle Vanguard founder John C. Bogle comments on how the mutual fund business has changed over thirty years. |
Knowledge@Wharton
June 18, 2003 |
The Little Start-up That Could A conversation with Raman Roy, father of Indian BPO -- Part 2 |
CRM
December 9, 2015
Brad Peters |
5 Risks of a Dated Business Intelligence Solution Your business intelligence needs to be able to keep pace with today's customers and data -- or your business could get left behind. |
Wall Street & Technology
July 1, 2005
Maria Santos |
Investor Distrust According to a recent survey, less than one-third of U.S. households agree that their mutual fund companies can be trusted to advertise honestly, outperform their competitors or even do the right thing. |
Insurance & Technology
October 8, 2009
Nathan Conz |
CIO Q&A: The Business Case for Business Intelligence Montana State Fund CIO Al Parisian shares best practices for justifying business intelligence technology investment to the business. |
