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CRM
April 1, 2003
Erika Rasmusson |
Are CRM Consultants Objective? In the current market of integrators owning shares in vendors, companies need to be aware of the basis for some recommendations.   |
CIO
August 1, 2002
Sarah D. Scalet |
The Truth About Customer References: How Sweet Deals Can Be Rotten Business CIOs who accept favors in return for saying good things about vendors are putting themselves and their career in jeopardy. And so are the CIOs who listen to them. |
CIO
February 15, 2003
Stephanie Overby |
This Could Be the Start of Something Small Cheaper and faster has become the motto of almost every CIO, and that's why the reign of vast enterprisewide application suites is drawing to a close. Taking their place are targeted point applications. Here's how CIOs are making the switch. |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
CIO
March 15, 2003
Christopher Koch |
Your Opensource Plan Once a toy for geeks, open source is slowly but surely filtering into the enterprise and transforming the way software is designed, sold and supported. And any CIO without an open-source strategy in 2003 will be paying too much for IT in 2004. |
CRM
August 2004
Joshua Weinberger |
Selecting the Right Services Partner(s) The keys to deciding what roles CRM consultant and integrators can play and how everyone can work together for your success. |
HRO Today
Jul/Aug 2008
Yvette Cameron |
The Three-legged Stool of BPO To maximize HRO effectiveness, maintain a three-way channel of communications. Technology providers should be a critical partner of outsourcing discussions. |
CIO
July 15, 2002
Christopher Koch |
Take Control Consultants Fed up with the failure of consultant-led enterprise software projects, CIOs are demanding more (and less) from the big consultancies or doing without them altogether. |
InternetNews
November 12, 2004
Clint Boulton |
HP: Big Hugs For JBoss HP embraces open source more fully by agreeing to offer major services support for JBoss. |
CRM
September 24, 2004 |
Hot Seat: Can a Single Vendor Satisfy an Organization's Complete CRM Needs? Professionals weigh in on this topic: Laura Preslan, research director, AMR Research: "It depends"... Rebecca Wettemann, vice president of research, Nucleus Research: "...a combination of tools that meet clear, specific needs may be a better strategy"... etc. |
CAUSE/EFFECT
Vol 22 Num 4 1999
Jack McCredie and Dan Updegrove |
Enterprise System Implementations: Lessons from the Trenches In recent years many colleges and universities have undertaken large-scale administrative software initiatives. Some are considered great successes; others, less so. We have compiled a set of practical guidelines for those who are in the midst of, or about to undertake, such initiatives. |
IndustryWeek
May 27, 2009
Josh Cable |
Tips for Selecting an ERP Software Vendor The right ERP software vendor will be equipped to offer the kinds of support services and tools that allow you to solve your most difficult business challenges, rapidly deploy applications and maximize your return on investment. |
CIO
June 1, 2003
Ben Worthen |
No Tolerance for High Maintenance Fed up with rising costs of software maintenance, CIOs are finding they have the power to negotiate better terms up front and get more bang for their buck. |
CFO
March 1, 2004
John Goff |
The Discreet Charm of the SMB Increasingly, enterprise software vendors are targeting small and midsize businesses. |
InternetNews
September 8, 2005
Clint Boulton |
HP Buys New Zealand Services Firm HP will pocket more business consultants with expertise on setting up and managing IT shops. |
CIO
July 15, 2003
Michael Schrage |
Squeeze Now, Pay Later A wounded vendor may turn around and bite the CIO who squeezes it too hard. |
CIO
January 27, 2010
Kim S. Nash |
ERP: How and Why You Need to Manage It Differently Enterprise Resource Planning has become a legacy system. That means simpler implementation, reduced maintenance costs and integrating new technologies. |
CIO
May 15, 2002
George Tomko |
Treadmill to Nowhere Are you too busy to take a summer vacation? If so, it's time to figure out what you're doing wrong. After all, you can't take a vacation unless your IT is in order... |
HBS Working Knowledge
June 13, 2005
Jonathan Byrnes |
New CIO Role: Change Warrior Effective CIOs can move the rest of the company to do things differently. |
CRM
September 1, 2009
Ray Wang |
Stand Up for Your Rights! How to ensure the software you use isn't abusing you in the process. |
The Motley Fool
February 19, 2010
Tim Beyers |
Cisco Tells HP: It's Over Planning to compete with HP for future business, Cisco said it will not renew their systems integrator agreement. |
HRO Today
April 2008
Andy Teng |
As HRO Market Evolves, Renewals Reflect Changes With the benefit of hindsight, buyers and providers head into the next generation of HR outsourcing with clearer goals and expectations regarding their enterprise engagements. |
CIO
February 15, 2003
Mohanbir Sawhney |
The Problem with Solutions To get business value out of new IT solutions, vendors have to get them right. |
CIO
January 1, 2003
Christopher Koch |
Vendor Smackdown CIOs have been squeezing vendors for more than a year now, and in 2003 any vendor wanting to win new business or renew contracts will need to respond to very tough questions about ROI and demands for concessions that would have been unheard of a few years ago. |
Insurance & Technology
January 25, 2005
Anthony O'Donnell |
A Look Ahead It's clear that the expectations for the insurance CIOs who survived 2004 will be just as great in 2005. In fact, those expectations are more comprehensive than ever, with greater consequences for the enterprise. |
CIO
February 23, 2011
Kim S. Nash |
Four Kinds of IT Professionals CIOs Need to Hire Now Developers of mobile, social media and collaboration apps. Business experts. Cloud-vendor managers. Masters of unstructured data. Why these IT professionals are essential to maintaining your company's competitive edge. |
CIO
November 1, 2003
Elana Varon |
Getting the Best from Your Vendors (What Really Works) It may be tempting to squeeze vendors for every dollar. But research shows that lowball tactics eventually boomerang into poor service and support. |
IndustryWeek
July 1, 2002
Doug Bartholomew |
Benefiting From The Boom A wealth of software categories and vendors give manufacturers many paths to improvement. |
InternetNews
December 12, 2006
Clint Boulton |
Big Growth, New Shape For HP Software Group Hewlett-Packard unveiled its revamped software division today. |
CIO
January 1, 2011
Maryfran Johnson |
CIOs Recharged and Ready for 2011 Happily, our 2011 State of the CIO research reveals that this coming year will be all about enhancing productivity, investing strategically and fueling growth. |
CIO
July 1, 2003
Mohanbir Sawhney |
Fundamentals of Value To achieve a value mind-set, focus relentlessly on customers. |
InternetNews
June 14, 2004
Clint Boulton |
HP Expands OpenView For Adaptive Enterprise New software and services provide new views into customers' IT gear and processes. |
Wall Street & Technology
January 5, 2007
Michael Savelloni |
Alternative Selection The influx of investment dollars has spurred alternative investment participants and their service providers to upgrade their IT infrastructures and applications to meet new demands and comply with reporting requirements of internal and external stakeholders and investors. |
CRM
May 2003
Lisa Picarille |
Overly Ambitious Hewlett-Packard's CRM czar Mike Overly is working overtime to unify the company. |
CIO
February 1, 2004
Jack Keen |
Taking the Measure of Vendors Many vendors claim they can help CIOs make the case for ROI. Here's how to tell the good guys from the fakers. |
CIO
August 1, 2002
Geoffrey James |
Microsoft Gets Serious About Consulting You're getting another choice in the contest for your IT consulting dollars: Microsoft. In its move from supporting player to starring role, the software company has created a single consulting organization called Microsoft Worldwide Services, with 12,000+ employees. |
CRM
March 2015
Danny Estrada |
Create a Blueprint for CRM Success What are vendors leaving out of the conversation? |
Bank Systems & Technology
July 29, 2008
Maria Bruno-Britz |
Banks Increasingly Are Creating Vendor Management Offices When one considers that large banks can have thousands of vendor relationships, it's no wonder vendor management is a growing trend in the industry. |
CRM
June 1, 2005
Chris Selland |
What's Your Response to Industry Consolidation? The CRM market is consolidating and that consolidation is not merely happening, it's accelerating. Consider these four strategies that a current or prospective CRM customer can have for protecting their company. |
CIO
February 1, 2004
Gregoire & Urwiler |
Sweet Deals or Bitter Meals? Should you agree to be a poster reference in return for preferential treatment? Two CIOs take opposing sides in this ongoing debate. |
CIO
August 1, 2001
Tracy Mayor |
Back To The Drawing Board A less rigid approach to enterprise technology can placate business units and bean counters alike... |
CIO
September 9, 2009
Albert Eng |
Getting More Value from Offshore Vendors Apply these simple criteria to evaluate potentially strategic offshore partners. |
Insurance & Technology
April 20, 2005
Anthony O'Donnell |
Negotiating Success Bitter experience and restricted budgets have made insurance technology purchasers more disciplined, and a buyers' market has encouraged them to drive hard bargains. |
CIO
September 24, 2008
Diane Frank |
So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships. |
CRM
November 1, 2005 |
First American A financial services firm reinvests in technical support. |
CIO
August 28, 2013
Adam Dennison |
New Role for the CIO: Chief Process Officer? CIO's Publisher wonders why all the burdens of IT process-creating and policy-making for new technologies must fall on the CIO's shoulders. Should vendors be stepping up to help? |
CIO
April 17, 2008 |
The Vendor Management Bible Whether you're new to vendor management or a seasoned negotiator, these expert tips can help you learn more about the process, add value to your deal with any vendor and put you in the driver's seat. |
CIO
February 23, 2011 |
Using Enterprise Transformation to Grow Business Skills CIOs are taking advantage of ERP implementations to create and improve partnerships between IT and business staff. |
CIO
December 1, 2000
J. Brown |
Instant E-Commerce Take care when choosing off-the-shelf solutions... |
CRM
November 2013
Donna Fluss |
Suite Versus Best-of-Breed: Is Less Really More? When not all solutions are created equal, choosing one is no easy task. |
