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CIO January 1, 2003 Christopher Koch |
Vendor Smackdown CIOs have been squeezing vendors for more than a year now, and in 2003 any vendor wanting to win new business or renew contracts will need to respond to very tough questions about ROI and demands for concessions that would have been unheard of a few years ago. |
CFO December 1, 2009 Yasmin Ghahremani |
Software's Temperamental Star The outlook for on-demand business applications remains promising, but there is room for improvement. |
Global Services December 7, 2008 Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
CIO November 1, 2003 Elana Varon |
Getting the Best from Your Vendors (What Really Works) It may be tempting to squeeze vendors for every dollar. But research shows that lowball tactics eventually boomerang into poor service and support. |
CIO June 1, 2003 Ben Worthen |
No Tolerance for High Maintenance Fed up with rising costs of software maintenance, CIOs are finding they have the power to negotiate better terms up front and get more bang for their buck. |
CRM June 1, 2005 Chris Selland |
What's Your Response to Industry Consolidation? The CRM market is consolidating and that consolidation is not merely happening, it's accelerating. Consider these four strategies that a current or prospective CRM customer can have for protecting their company. |
CIO October 29, 2008 C.G. Lynch |
What SaaS Means to the Future of the IT Department As software-as-a-service offerings expand, IT jobs will change. Here's what the shift may mean to IT departments. |
Bank Systems & Technology September 22, 2007 Ken Veach |
Vendor Management Organizations Maximize Vendor Value and Reduce Risk An SVB Financial IT manager says a careful approach to managing vendors can help banks lower risk. |
Global Services April 29, 2007 Bob Johnson |
Obtaining the Best Telecom Contract Voice and data convergence technologies have become the accepted network service platforms. But, these new and maturing services may have not been available when the contract was first signed, and hence must be evaluated during contract re-negotiations. |
Insurance & Technology April 20, 2005 Anthony O'Donnell |
Negotiating Success Bitter experience and restricted budgets have made insurance technology purchasers more disciplined, and a buyers' market has encouraged them to drive hard bargains. |
CIO May 30, 2012 |
Getting More Business Value Out of Vendors How CIOs are rebooting vendors' mind-sets to get away from the same old outsourcing contracts |
InternetNews February 18, 2010 |
Cloud Provisioning's Unsettled License Issues As virtualization and in the Cloud services gain momentum, ISVs have yet to bring their licensing structures in line with the realities of today's computing environments. |
CIO May 27, 2014 Adam Ruttenberg |
Who Legally Owns Your Big Data? Commingling internal and external data can produce problems if your contract isn't clear about who owns what -- and for how long. |
CRM November 1, 2005 |
First American A financial services firm reinvests in technical support. |
InternetNews November 18, 2010 |
Looking at the Advantages of a True Saas Solution As demand for cloud services grows, many established vendors are selling old wares as new. |
PHONE+ Mitchell Hershkowitz |
Best Practices for Managing Communications Services -- Phase 2: Management In the second of a three-part series exploring best practices for assisting organizations with managing their communication services, we explore the Management Phase, which includes ongoing visibility and improvement of their communication services. |
Bank Systems & Technology May 7, 2007 Peggy Bresnick Kendler |
Bank Tech Experts Discuss Vendor Relationships Here, these industry experts talk about outsourcing and offshoring along with other areas of bank tech concerns. |
CRM July 6, 2012 Shantanu Das |
Create a Successful Global CRM Strategy Map out priorities based on your -- and your customers' -- values. |
The Motley Fool July 6, 2006 John Finneran |
SaaS: The Last Software Stunt The rise of software as a service ("SaaS") is inevitable -- but it's also reshaping the investment character of the software, services, and hardware sectors. |
CRM November 2009 J. David Lashar |
The Partner-Proliferation Problem An on-demand CRM platform involves a partner-selection process as well. |
InternetNews February 20, 2009 Richard Adhikari |
Gartner Warns on SaaS's Hidden Costs Think SaaS is cheap and quick to deploy? One analyst says that might not be the case. |
Bank Systems & Technology July 29, 2008 Maria Bruno-Britz |
Banks Increasingly Are Creating Vendor Management Offices When one considers that large banks can have thousands of vendor relationships, it's no wonder vendor management is a growing trend in the industry. |
Insurance & Technology July 16, 2007 Peggy Bresnick Kendler |
Virtualization: Does It Have A Positive Impact On Insurance Operations? How can insurance enterprises benefit from virtualization. |
CRM May 1, 2008 J. David Lashar |
The Hidden Cost of SaaS Software-as-a-service fulfills its value proposition -- sometimes. |
CIO April 17, 2008 |
The Vendor Management Bible Whether you're new to vendor management or a seasoned negotiator, these expert tips can help you learn more about the process, add value to your deal with any vendor and put you in the driver's seat. |
IndustryWeek July 1, 2002 Nikki Goth Itoi |
Grab Your Partner Ask tough questions before choosing vendors, consultants and integrators. |
Bank Technology News May 2011 Shane Kite |
Union Centralizes Vetting The decision to replace Union Bank's old homegrown vendor contract management system to better administer some 10,000 separate vendor contracts was "easy," says Cath Whistler, Vice President and manager of contracts management at the San Francisco-based bank. |
CIO July 9, 2013 John Moore |
Why SaaS HR Software Is Ready to Take Off It's estimated that 90 percent of Fortune 1000 companies plan to replace their human resources management software in the next four years. Many are replacing these legacy on-premises systems with cloud-based HR systems. |
CIO July 1, 2004 |
Take Back Enterprise Technology It's time for CIOs to stand up to rapacious vendors. |
IndustryWeek October 21, 2009 |
Dealing With Contract Risks Negotiating a good deal is an essential aspect of procurement, but it's easy to oversimplify negotiations as only a matter of getting the best price from a supplier. |
CIO August 8, 2011 Jim Buchanan |
Cloud Computing: 4 Tips for Regulatory Compliance Cloud computing makes it harder for enterprises to be sure they're complying with industry and government regulations. IT and legal experts offer CIOs advice on how to stay in compliance even when their applications reside in the cloud. |
Bank Technology News September 2009 Mike Scheuerman |
Outsource the Small Stuff Small financial institutions typically struggle with their IT infrastructure. Often, the answer is outsourcing. |
Insurance & Technology May 16, 2007 Peggy Bresnick Kendler |
Effective Vendor Management Enables Insurance Companies to Get the Most Out of Software, IT Services and Outsourcing Contracts Questions and answers about insurer/vendor relationships. |
InternetNews May 18, 2009 Alex Goldman |
New Technologies Showcase IT's Importance IT managers can make a difference as they adopt new IT management and provisioning technologies. There's much to get right - or get wrong. |
CRM August 1, 2009 J. David Lashar |
Servicing Software-as-a-Service Trade-Offs, Part 2 - The Technology Side: "The end of software" doesn't mean the end of software headaches. |
CIO September 15, 2005 Michael Schrage |
Contract Sadness Too many CIOs cut enterprise software deals that look fabulous to the CEO and CFO but commit the people who do the real work to a nightmare of unrealistic expectations. |
CIO April 11, 2011 Rob Lemos |
How the Cloud Can Turn Toxic Technology attorney Matthew Karlyn tells CIOs how to avoid poisonous cloud contracts |
Wall Street & Technology January 5, 2007 Michael Savelloni |
Alternative Selection The influx of investment dollars has spurred alternative investment participants and their service providers to upgrade their IT infrastructures and applications to meet new demands and comply with reporting requirements of internal and external stakeholders and investors. |
T.H.E. Journal June 2004 John Morris |
Features and Functions Are Merely Trifles in the Selection of a Course Management System Despite the breathtaking speed with which an impulse can turn into a Web site these days, there's a lot more to putting courses online than just creating a few Web pages. |
CRM November 2013 Donna Fluss |
Suite Versus Best-of-Breed: Is Less Really More? When not all solutions are created equal, choosing one is no easy task. |
CFO June 1, 2008 Bob Violino |
Less Bleeding, More Edge Runaway IT spending is out, creative cost control is in. |
InternetNews March 28, 2008 Judy Mottl |
More Enterprises Buy Into Storage Virtualization Consolidation, disaster recovery factors in technology adoption growth, according to a new study. |
CRM July 1, 2003 Martin Schneider |
Migrate or Merge? It's an all-too-common scenario these days: A vendor is going under. Should its main competitor buy the company assets, or simply try to attract the failing firm's clients to its own solution? It depends upon the alignment of the technologies, as well as customer requirements and expectations. |
CIO April 1, 2003 Marvin Balliet |
Getting the Twain to Meet A Merrill Lynch CFO offers four tried-and-true tools for establishing common business and technology goals. |
InternetNews June 1, 2006 Michael Hickins |
Bonus Your Way to a Retention Strategy On-demand software vendors evangelize their business model for investors, but say they no longer have to convince their customers. |
The Motley Fool August 31, 2010 Carl Bagh |
Microsoft Raises Vendor Lock-In Issue Ahead of VMware's Conference Microsoft warns against signing long-term contracts in this fast-paced, digital world. |
CIO July 30, 2015 Adam Dennison |
CIOs are cutting back on the number of 'strategic' vendors they use In the past four years large enterprises (those with more than 1,000 employees) have reduced the number of vendors they consider to be strategic partners from six to three, on average. |
CIO September 15, 2005 Fred Hapgood |
The Virtues of Virtualization Using software to model the future of IT may free CIOs from the risks and limitations of all that annoying hardware. |
CIO December 1, 2000 Erik K. Clemons |
The Build/Buy Battle Balancing the risks and rewards of information service outsourcing... |
CIO July 15, 2003 Michael Schrage |
Squeeze Now, Pay Later A wounded vendor may turn around and bite the CIO who squeezes it too hard. |