| Similar Articles |
|---|
 |
CRM
November 2005
Coreen Bailor |
Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off.   |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
CRM
October 2012
Donna Fluss |
IVRs Get a Bad Rap There's no excuse for not investing in these systems. |
CRM
June 6, 2011
Leonard Klie |
Nuance Launches Complete Care Multichannel Solutions Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care. |
CRM
February 2015
Leonard Klie |
The Hidden Sources of Poor Customer Service Interactions should be designed with the customer in mind. |
Bank Technology News
July 2005
Shane Kite |
Communications: Automated Talking Gets More Complex Interactive voice messaging-the next step beyond traditional interactive voice response-gives banks a shot at more proactive customer relationship management. But are there options? |
InternetNews
April 27, 2004
Colin C. Haley |
Nuance Talks Up Security, Savings The speech technology specialist launches a new software package aimed at financial services and healthcare customers. |
CRM
July 1, 2006
Coreen Bailor |
Microsoft Talks Pretty One Day The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps. |
CRM
May 2012
Michele Masterson |
Natural Language Understanding Grows Up The bar has been raised for technologies that not only hear, but understand too. |
CRM
May 2012
Leonard Klie |
In the Air Instead of on the Line A natural language-based IVR connects US Airways passengers to better service. |
CRM
December 1, 2003
David Myron |
Speech Technology Begins to Realize Its Potential Vendor representatives discuss of the practicality of speech recognition in today's contact center. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear The bearish opinion of Nuance Communications is that simply having a great product, speech recognition software in this case, does not necessarily mean having a great company. |
CRM
September 13, 2011
Leonard Klie |
Nuance Builds Out Its Mobile Advantage Portfolio The new solutions are designed to steer customers to mobile smartphone apps for self-service. |
CRM
May 1, 2007
Walter Rolandi |
Hybrid Hopes If call centers want to circumvent most speech recognition problems, the time has come for hybrid architectures. |
The Motley Fool
August 8, 2007
Anders Bylund |
Nuance Communications Speaks Up The market for Nuance Communications speech and character recognition software is exploding; listen up, because Nuance is the clear leader in this growing field. |
InternetNews
March 25, 2004
Michael Singer |
The Redmond Giant Speaks Out Microsoft says its Speech Server 2004 platform is worth its weight in SALT and that speech recognition has hit mainstream. |
CRM
May 1, 2007
Coreen Bailor |
Chatting Up Customers Down Under A telecommunications company combines speech with CTI and increases customer satisfaction, agent efficiency, and self-service adoption as a result. |
InternetNews
September 15, 2004
Erin Joyce |
Unified Messaging For The Masses Avaya gives customers the ability to more quickly scale up their voice-activated messaging systems. |
T.H.E. Journal
November 1999 |
Speech Recognition Made Easy with Talk to Me AURALOG's new range of Talk to Me language learning software is based on speech recognition technology.... |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
The Motley Fool
November 23, 2011
Anders Bylund |
Exactly How Is Siri Helping This Mobile Technology Expert? Apple's latest and greatest innovation is lifting Nuance, whether or not Siri actually uses its technologies. |
InternetNews
May 9, 2005
Colin C. Haley |
Rival Speech Software Makers to Merge ScanSoft will buy Nuance in a $221M combination of speech recognition software makers. |
The Motley Fool
May 16, 2007
Dave Mock |
Nuance Raises Its Voice With Nuance's dominance of speech applications across multiple industries, the acquisition of VoiceSignal should give it new tools to help further position the company to cash in on the booming trend of voice access and control. Investors, take note. |
BusinessWeek
November 19, 2007
Roben Farzad |
In the Hot Seat--Again Why didn't Citigroup Director Mike Armstrong recognize the signs? |
Managed Care
August 2004 |
25% of Provider Calls Now Automated Interactive voice response phone systems are being used increasingly by health plans in their dealings with with providers, but much less so for interactions with members, according to a study. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear Rebuttal The bears argue that Nuance Communications is on top, but only for now, as competition grows from many other sources. |
CRM
March 2013 |
CRM Service Awards: Service Elite Activision began to explore solutions that would give it the flexibility it needed to service its gamers in the channel of their choice. Last March, the company selected Salesforce.com Service Cloud and was able to roll out the product globally and across three of its contact centers within 90 days. |
Bank Technology News
December 2001
Amy Newell |
Talking It Up Customers now can conduct their call-center banking by speaking to a computer in everyday language. Long a dream relegated to the realm of science-fiction, the technology is finally ready to go in the real world. But are financial institutions heeding the message? |
InternetNews
May 8, 2006
Andy Patrizio |
Microsoft Begins Testing Speech Server 2007 Microsoft today formally opened up a public beta test of the Microsoft Speech Server 2007, a significant upgrade to its voice recognition and telephony server with a host of new features and technologies. |
CIO
July 1, 2003
John Edwards |
Smooth Talkers Speech integration technology gives customers and employees convenient access to back-end data. |
InternetNews
September 13, 2004
Erin Joyce |
IBM Donates Voice Code to Apache IBM and other software players in the voice-enabled sector are making it easier for J2EE developers to add voice interaction to Web applications. Partners such as Avaya are looking to build speech apps that can run on anyone's platform. |
The Motley Fool
February 8, 2008
Dave Mock |
Foolish Forecast: Nuance Looms Larger In advance of earnings, analysts expect speech recognition company Nuance Communications to grows its revenue, earnings, and its share base. |
CRM
April 2006 |
The Rising Star and Service Excellence Awards Here are the companies that have customer service pundits talking: Interactive Intelligence... UniPress Software... FrontRange Solutions... The New Nuance... |
The Motley Fool
December 12, 2006
Tom Taulli |
Nuance Is Getting Its Voice An acquisition focuses on a market with strong growth potential. Investors are valuing the telecom's stock as if the trend will emerge fairly quickly. |
CRM
November 4, 2011
Leonard Klie |
VoiceHub Launches Low-Cost Call Router with Speech Recognition VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses. |
The Motley Fool
May 12, 2005
Tom Taulli |
ScanSoft's Nuanced Deal Wall Street doesn't like ScanSoft's merger with Nuance. But private equity firm Warburg Pincus does. |
The Motley Fool
February 10, 2011
Anders Bylund |
Can Nuance Kick-Start Its Engines? Consumer goods could pave the way to renewed growth. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
The Motley Fool
June 4, 2011
Gary Morgenthaler |
Dear Apple: Go Big With Siri and Nuance in iOS 5 Focusing on speech recognition and artificial intelligence could be a game-changer. |
CRM
January 2010
Christopher Musico |
Innovation Picks Up Static In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon? |
The Motley Fool
November 25, 2008
Anders Bylund |
Nuance Dances With Wolves The speech-recognition and digital-image-conversion specialist finished 2008 with a bang. |
The Motley Fool
February 6, 2007
Jean Graham |
Nuance Says "Call Home" It was another losing quarter for embedded speech application developer -- at least if you like your companies to play by GAAP rules. |
The Motley Fool
November 22, 2011
Vibhuti Shah |
Nuance Plays Its Cards Right With Swype From company acquisitions and strategic partnerships to aggressive expansion plans, Nuance Communications has made the right moves to provide value for investors. |
CRM
October 1, 2005
Coreen Bailor |
On the Scene--Talk Good: Best Practices in Speech Deployment Industry experts provide guidance for considering and deploying speech technologies. |
InternetNews
January 24, 2006
Clint Boulton |
IBM Talks Up Natural Speech Software IBM officials show off the company's latest advancements in speech recognition software. |
InternetNews
October 6, 2005
Sean Michael Kerner |
Microsoft Buys Speech Support Microsoft's Speech Server will tap new technology to help facilitate adaptive learning. |
CRM
January 1, 2008
David Myron |
'Your Call Automation Sucks' What one company learned after overhauling its interactive voice response system can provide useful lessons as you adopt Web 2.0, CRM 2.0, and social networking strategies. |
Inc.
July 2006
Ryan Underwood |
My Place: Anthony Camargo and Nak Armstrong's Trendy Twin The Texas house that feels like a New York loft, and the jewelry designers who love it. |
InternetNews
October 24, 2006
David Needle |
Giving Voice to Text Messages Beta of voice recognition text message software beats Guinness world record holder. |
CRM
November 25, 2003
David Myron |
BPO News Roundup A report cautions companies on BPO (business process outsourcing) pitfalls... ICICI OneSource announced its intention to acquire FirstRing... A report taps Nuance as the worldwide speech-software maret-share leader... |
