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InternetNews
May 8, 2006
Andy Patrizio |
Microsoft Begins Testing Speech Server 2007 Microsoft today formally opened up a public beta test of the Microsoft Speech Server 2007, a significant upgrade to its voice recognition and telephony server with a host of new features and technologies.   |
InternetNews
August 8, 2006
Andy Patrizio |
Microsoft Adds Speech To Communications Server Microsoft will fold its Speech Server software into the upcoming Office Communications server, thus integrating speech with instant messaging and e-mail communication. |
InternetNews
September 13, 2004
Erin Joyce |
IBM Donates Voice Code to Apache IBM and other software players in the voice-enabled sector are making it easier for J2EE developers to add voice interaction to Web applications. Partners such as Avaya are looking to build speech apps that can run on anyone's platform. |
CRM
November 2005
Coreen Bailor |
Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off. |
InternetNews
March 25, 2004
Michael Singer |
The Redmond Giant Speaks Out Microsoft says its Speech Server 2004 platform is worth its weight in SALT and that speech recognition has hit mainstream. |
InternetNews
October 6, 2005
Sean Michael Kerner |
Microsoft Buys Speech Support Microsoft's Speech Server will tap new technology to help facilitate adaptive learning. |
InternetNews
February 3, 2004
Susan Kuchinskas |
Now Hear This: VoiceXML Spec on the Move Industry consortium isn't resting on its laurels now that VoiceXML 2.0 is just steps away from becoming a spec. |
CRM
May 1, 2007
Walter Rolandi |
Hybrid Hopes If call centers want to circumvent most speech recognition problems, the time has come for hybrid architectures. |
InternetNews
June 1, 2004
Jim Wagner |
VoiceXML Forum To Certify Developers The organization hopes to give voice apps more legitimacy with a formalized educational track and test. |
InternetNews
March 22, 2004
Erin Joyce |
IBM Chatting up VXML Toolkits IBM is rolling out upgraded software, tools and technologies aimed at easing speech applications into an enterprise's infrastructure. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
CRM
October 18, 2004
Coreen Bailor |
Can You Here Me Now? VoiceXML, or Voice Extensible Markup Language, has made its way into the contact center and is bringing standards to the IVR (interactive voice response). |
InternetNews
September 8, 2004
Clint Boulton |
W3C OK's Speech Standard For Mobile Devices Another leap for improved communications over handheld devices. |
New Architect
March 2002
Jonathan Eisenzopf |
Updating Your System Is VoiceXML right for your customer service strategy? |
CRM
May 2012
Michele Masterson |
Natural Language Understanding Grows Up The bar has been raised for technologies that not only hear, but understand too. |
T.H.E. Journal
November 1999 |
Speech Recognition Made Easy with Talk to Me AURALOG's new range of Talk to Me language learning software is based on speech recognition technology.... |
InternetNews
September 15, 2004
Erin Joyce |
Unified Messaging For The Masses Avaya gives customers the ability to more quickly scale up their voice-activated messaging systems. |
InternetNews
March 23, 2011 |
Google's Chrome 11 Browser Can Hear You From the blogs: Text to speech feature debuts in Google's web browser. |
CRM
April 2007
Bailor et al. |
The 2007 Service Leaders, Part 1 Here is the Contact Center Market's Leading Vendors in Seven Areas: Computer Telephony Integration... Interactive Voice Response... Web-Support Services... Workforce Optimization... Quality Monitoring... Agent-Facing Universal Desktop... Outsourcing Services... |
CIO
July 1, 2003
John Edwards |
Smooth Talkers Speech integration technology gives customers and employees convenient access to back-end data. |
CRM
December 1, 2003
David Myron |
Speech Technology Begins to Realize Its Potential Vendor representatives discuss of the practicality of speech recognition in today's contact center. |
The Motley Fool
December 16, 2010
Gabriel Perna |
Google Makes Voice Personal Google speaks with you. |
InternetNews
September 14, 2004
Ryan Naraine |
Berners-Lee Calls For More Voice Apps World Wide Web creator Sir Tim Berners-Lee throws out a challenge to developers in the voice recognition space and points out what really challenges CIOs. |
The Motley Fool
June 28, 2011
Thomas Lee |
Lost in Translation: Ford Teams With Nuance Communications to Master Human Language Ford can't force people to adjust their speech to use its commands. Instead, Ford wants to figure out how to interpret natural human speech. |
CRM
April 2006 |
The Rising Star and Service Excellence Awards Here are the companies that have customer service pundits talking: Interactive Intelligence... UniPress Software... FrontRange Solutions... The New Nuance... |
National Defense
May 2011
Eric Beidel |
iPhone Translation App Will Add Afghan Languages A New Jersey-based company that has developed speech translator applications for the iPhone is turning its attention to languages that would be useful to the military. |
InternetNews
March 25, 2004
Susan Kuchinskas |
Microsoft Partners Don't See Much EU Impact Although the EU's antitrust ruling may benefit other server software vendors, Microsoft partners say they are not worried about its impact. |
CRM
April 2005
Bailor et al. |
The 2005 CRM Service Leaders--Part I Awards winners for the most impressive providers of customer care architecture, technology, and services who have worked over the past year to improve their capabilities so that contact centers can go about their business more efficiently and effectively. |
CRM
January 2004
David Myron |
(Automated) Talk Is Cheap Speech technology is saving companies big bucks. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear Rebuttal The bears argue that Nuance Communications is on top, but only for now, as competition grows from many other sources. |
CRM
May 1, 2007
Coreen Bailor |
Chatting Up Customers Down Under A telecommunications company combines speech with CTI and increases customer satisfaction, agent efficiency, and self-service adoption as a result. |
Bank Technology News
December 2001
Amy Newell |
Talking It Up Customers now can conduct their call-center banking by speaking to a computer in everyday language. Long a dream relegated to the realm of science-fiction, the technology is finally ready to go in the real world. But are financial institutions heeding the message? |
CRM
October 1, 2005
Coreen Bailor |
On the Scene--Talk Good: Best Practices in Speech Deployment Industry experts provide guidance for considering and deploying speech technologies. |
InternetNews
August 24, 2004
Sean Michael Kerner |
Open Source VoiceXML Gets a New Master OpenVXI, an open source VoiceXML interpreter touted as a key technology for making phone calls over the Internet, has found a new development home. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear The bearish opinion of Nuance Communications is that simply having a great product, speech recognition software in this case, does not necessarily mean having a great company. |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
CRM
April 2006
Bailor et al. |
The 2006 Service Leader Awards, Part 1 Computer Telephony Integration: Avaya... Cisco Systems... Genesys Telecommunications Laboratories... Interactive Voice Response: Avaya... Nortel Networks... Genesys Telecommunications Laboratories... etc. |
Bank Technology News
July 2005
Shane Kite |
Communications: Automated Talking Gets More Complex Interactive voice messaging-the next step beyond traditional interactive voice response-gives banks a shot at more proactive customer relationship management. But are there options? |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
T.H.E. Journal
June 2000 |
New Products - iParrot from Macsense Macsense has introduced iParrot, a speech recognition headset for the Mac. Ideal for Mac-outfitted computer labs, its patent-pending "translator" provides superior noise canceling for speech recognition even in the noisiest environments... |
InternetNews
May 9, 2005
Colin C. Haley |
Rival Speech Software Makers to Merge ScanSoft will buy Nuance in a $221M combination of speech recognition software makers. |
The Motley Fool
May 12, 2005
Tom Taulli |
ScanSoft's Nuanced Deal Wall Street doesn't like ScanSoft's merger with Nuance. But private equity firm Warburg Pincus does. |
Technology Research News
October 6, 2004
Eric Smalley |
Quantum math models speech Researchers at King's College London and Phonologica Ltd. are using mathematical tools from quantum physics that could lead to improved telecommunications, speech recognition and speech synthesis technologies. |
CIO
October 15, 2001
Fred Hapgood |
Look Who's Talking After a decade of deafness, speech interfaces finally are ready to listen... |
The Motley Fool
May 16, 2007
Dave Mock |
Nuance Raises Its Voice With Nuance's dominance of speech applications across multiple industries, the acquisition of VoiceSignal should give it new tools to help further position the company to cash in on the booming trend of voice access and control. Investors, take note. |
CRM
November 1, 2006
Coreen Bailor |
Speech Recognition Leads to R&R Fluency Voice Technology helps a travel services company provide its customers with more communication choice. |
InternetNews
March 23, 2004
Clint Boulton |
Opera Finds Its Voice In a partnership with IBM, the browser software maker develops a voice-activated browser to limit mouse-clicking. |
CRM
August 1, 2005
Coreen Bailor |
The Next Step in Anger Management Speech analytics solutions are enabling companies to track and analyze emotional cues. In fact, speech analytics is allowing organizations to target issues with certain business processes that extend beyond the contact center into the rest of the enterprise. |
BusinessWeek
May 2, 2005
Stephen H. Wildstrom |
At Last, A Phone That Takes Dictation Speech-recognition technology for dictation of text messages is becoming available on wireless phones. |
InternetNews
April 27, 2004
Colin C. Haley |
Nuance Talks Up Security, Savings The speech technology specialist launches a new software package aimed at financial services and healthcare customers. |
