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CRM
October 2005
Bailor et al. |
The 2005 CRM Market Leaders, Part 1 The CRM industry's impact -- especially in the small and medium business markets -- is growing more pervasive across industries and within organizations. Here's how the CRM leaders are driving the market and how they stack up against the competition.   |
CRM
November 2005
Coreen Bailor |
Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off. |
CRM
July 1, 2006
Coreen Bailor |
Microsoft Talks Pretty One Day The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps. |
The Motley Fool
May 12, 2005
Tom Taulli |
ScanSoft's Nuanced Deal Wall Street doesn't like ScanSoft's merger with Nuance. But private equity firm Warburg Pincus does. |
CRM
August 2013 |
The 2013 CRM Market Leaders CRM vendors are making some pretty bold moves to incorporate newer technologies into their existing solutions. |
InternetNews
May 9, 2005
Colin C. Haley |
Rival Speech Software Makers to Merge ScanSoft will buy Nuance in a $221M combination of speech recognition software makers. |
CRM
October 2006 |
The 2006 Market Leaders, Part 1 The need for data quality continues to influence every CRM niche. Some of this year's positional shifts will surprise you, and so will some companies that didn't move as much as they might have hoped. Amdocs... SSA Global Technologies... etc. |
InternetNews
April 27, 2004
Colin C. Haley |
Nuance Talks Up Security, Savings The speech technology specialist launches a new software package aimed at financial services and healthcare customers. |
CRM
September 13, 2011
Leonard Klie |
Nuance Builds Out Its Mobile Advantage Portfolio The new solutions are designed to steer customers to mobile smartphone apps for self-service. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
The Motley Fool
May 16, 2007
Dave Mock |
Nuance Raises Its Voice With Nuance's dominance of speech applications across multiple industries, the acquisition of VoiceSignal should give it new tools to help further position the company to cash in on the booming trend of voice access and control. Investors, take note. |
InternetNews
September 13, 2004
Erin Joyce |
IBM Donates Voice Code to Apache IBM and other software players in the voice-enabled sector are making it easier for J2EE developers to add voice interaction to Web applications. Partners such as Avaya are looking to build speech apps that can run on anyone's platform. |
CRM
October 1, 2005
Coreen Bailor |
On the Scene--Talk Good: Best Practices in Speech Deployment Industry experts provide guidance for considering and deploying speech technologies. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear The bearish opinion of Nuance Communications is that simply having a great product, speech recognition software in this case, does not necessarily mean having a great company. |
The Motley Fool
June 22, 2010
Gregory T. Huang |
Nuance Acquires ShapeWriter, Ramps Up Pressure on Seattle Startup Swype The company is on the prowl. |
BusinessWeek
May 19, 2011
Peter Burrows |
Nuance Plays Hardball in Voice Recognition The speech-recognition software maker has acquired at least four companies after suing them first |
The Motley Fool
June 4, 2011
Gary Morgenthaler |
Dear Apple: Go Big With Siri and Nuance in iOS 5 Focusing on speech recognition and artificial intelligence could be a game-changer. |
CRM
April 2004
Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. |
The Motley Fool
November 23, 2011
Anders Bylund |
Exactly How Is Siri Helping This Mobile Technology Expert? Apple's latest and greatest innovation is lifting Nuance, whether or not Siri actually uses its technologies. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear Rebuttal The bears argue that Nuance Communications is on top, but only for now, as competition grows from many other sources. |
CRM
January 2004
David Myron |
(Automated) Talk Is Cheap Speech technology is saving companies big bucks. |
CRM
October 2013
Leonard Klie |
Voice Biometrics Builds a Business Case Advances in speech security have made it more feasible and reliable as a call center tool. |
The Motley Fool
February 8, 2008
Dave Mock |
Foolish Forecast: Nuance Looms Larger In advance of earnings, analysts expect speech recognition company Nuance Communications to grows its revenue, earnings, and its share base. |
The Motley Fool
December 1, 2011
Keki Fatakia |
Nuance Rides the Apple Wave Nuance Communications posts higher revenues, incurs losses. |
CRM
April 2004
Lisa Picarille |
The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win. |
CRM
June 6, 2011
Leonard Klie |
Nuance Launches Complete Care Multichannel Solutions Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care. |
InternetNews
March 25, 2004
Michael Singer |
The Redmond Giant Speaks Out Microsoft says its Speech Server 2004 platform is worth its weight in SALT and that speech recognition has hit mainstream. |
InternetNews
June 22, 2007
Nicholas Carlson |
Nuance Adds Tegic to Mobile Platform Nuance Communications today announced the purchase of AOL LLC subsidiary Tegic, the developers behind the T9 predictive text input software already installed on more than 2.5 billion devices. |
CRM
May 2012
Leonard Klie |
In the Air Instead of on the Line A natural language-based IVR connects US Airways passengers to better service. |
InternetNews
May 8, 2006
Andy Patrizio |
Microsoft Begins Testing Speech Server 2007 Microsoft today formally opened up a public beta test of the Microsoft Speech Server 2007, a significant upgrade to its voice recognition and telephony server with a host of new features and technologies. |
The Motley Fool
December 12, 2006
Tom Taulli |
Nuance Is Getting Its Voice An acquisition focuses on a market with strong growth potential. Investors are valuing the telecom's stock as if the trend will emerge fairly quickly. |
CRM
June 2, 2003
Martin Schneider |
News in Brief Gartner has reviewed the top midsize CRM vendors in its latest Magic Quadrant study... More than 60 percent of retail companies anticipate a significant increase in their expenditures for CRM during the next two years... The speech recognition market is projected to increase... etc. |
CRM
November 25, 2003
David Myron |
BPO News Roundup A report cautions companies on BPO (business process outsourcing) pitfalls... ICICI OneSource announced its intention to acquire FirstRing... A report taps Nuance as the worldwide speech-software maret-share leader... |
Financial Advisor
October 2006
David L. Lawrence |
This Software Can Improve Efficiency What makes Dragon Naturally Speaking 9 so useful is its seamless integration with Microsoft Office Suite or similar programs. |
Bank Systems & Technology
December 1, 2005
Vicki Gerson |
Help for the Help Desk Main Street Bank found used FootPrints software from UniPress to improve help desk tracking and agent workflow challenges, as well as to improve and speed problem resolution. |
The Motley Fool
December 20, 2011
Evan Niu |
Apple Inspired This Acquisition Voice-recognition specialists Nuance Communications and Vlingo are together at last. |
CRM
June 30, 2010
Lauren McKay |
7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM. |
InternetNews
February 18, 2011
Stuart J. Johnston |
IBM's Watson Goes from Jeopardy to Medicine After its supercomputer flattened two human challengers at Jeopardy, IBM announced a collaboration with a leading voice technology firm to teach the computer bedside manners. |
CRM
November 2014
Leonard Klie |
Business Voicemail Goes Unanswered Most callers would rather hang up than leave a message. |
The Motley Fool
November 22, 2011
Vibhuti Shah |
Nuance Plays Its Cards Right With Swype From company acquisitions and strategic partnerships to aggressive expansion plans, Nuance Communications has made the right moves to provide value for investors. |
The Motley Fool
November 17, 2004
Tom Taulli |
ScanSoft Scans for Deals On the surface, speech technologies make a lot of sense. But it may still be too early for them to make it in prime time. Investors were disappointed as the stock price plunged nearly 16% to $3.48. |
The Motley Fool
April 26, 2011
Anders Bylund |
Interactive Intelligence Shares Plunged: What You Need to Know Shares of voice over Internet protocol technologist Interactive Intelligence got a bad signal today, falling a precipitous 14.8% as of this writing on heavy volume, and might go lower still when the day is done. |
The Motley Fool
June 28, 2011
Thomas Lee |
Lost in Translation: Ford Teams With Nuance Communications to Master Human Language Ford can't force people to adjust their speech to use its commands. Instead, Ford wants to figure out how to interpret natural human speech. |
The Motley Fool
August 8, 2007
Anders Bylund |
Nuance Communications Speaks Up The market for Nuance Communications speech and character recognition software is exploding; listen up, because Nuance is the clear leader in this growing field. |
CRM
September 2007 |
The 2007 Market Awards: Small Business Suite CRM In the CRM market, the small-business themes of this past year have been partnership and verticality. |
The Motley Fool
February 10, 2011
Anders Bylund |
Can Nuance Kick-Start Its Engines? Consumer goods could pave the way to renewed growth. |
