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CRM
November 2005
Coreen Bailor |
Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off.   |
The Motley Fool
January 5, 2011
Steve Hall |
Five Technology Trends to Watch in 2011 The big moves in 2011 from various technology industries. |
CRM
May 1, 2007
Coreen Bailor |
Chatting Up Customers Down Under A telecommunications company combines speech with CTI and increases customer satisfaction, agent efficiency, and self-service adoption as a result. |
CRM
December 1, 2003
David Myron |
Speech Technology Begins to Realize Its Potential Vendor representatives discuss of the practicality of speech recognition in today's contact center. |
CRM
May 1, 2007
Walter Rolandi |
Hybrid Hopes If call centers want to circumvent most speech recognition problems, the time has come for hybrid architectures. |
Bank Technology News
July 2005
Shane Kite |
Communications: Automated Talking Gets More Complex Interactive voice messaging-the next step beyond traditional interactive voice response-gives banks a shot at more proactive customer relationship management. But are there options? |
CRM
July 1, 2006
Coreen Bailor |
Microsoft Talks Pretty One Day The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps. |
InternetNews
October 6, 2005
Sean Michael Kerner |
Microsoft Buys Speech Support Microsoft's Speech Server will tap new technology to help facilitate adaptive learning. |
CRM
August 2006
Coreen Bailor |
The Why Factor in Speech Analytics Don't allow the customer information that lies in recorded calls to go unreported and unnoticed - incorporating speech analytics can help improve business areas throughout the enterprise. |
CRM
November 1, 2006
Coreen Bailor |
Speech Recognition Leads to R&R Fluency Voice Technology helps a travel services company provide its customers with more communication choice. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
CRM
March 2014
Donna Fluss |
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. |
CRM
January 2010
Christopher Musico |
Innovation Picks Up Static In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon? |
InternetNews
May 8, 2006
Andy Patrizio |
Microsoft Begins Testing Speech Server 2007 Microsoft today formally opened up a public beta test of the Microsoft Speech Server 2007, a significant upgrade to its voice recognition and telephony server with a host of new features and technologies. |
CRM
August 2007 |
The Voices of Reason Now enterprises can use technology to help employees search voicemails or recorded calls for key words and phrases, and, in the end, to decode important customer concerns. |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
CRM
April 2006 |
The Rising Star and Service Excellence Awards Here are the companies that have customer service pundits talking: Interactive Intelligence... UniPress Software... FrontRange Solutions... The New Nuance... |
InternetNews
March 25, 2004
Michael Singer |
The Redmond Giant Speaks Out Microsoft says its Speech Server 2004 platform is worth its weight in SALT and that speech recognition has hit mainstream. |
CRM
December 2010 |
Separating Fact From Fiction Addressing myths regarding upgrading non-vXML-based applications and improving IVR applications. |
CRM
May 1, 2006
Coreen Bailor |
Like a Circle in a Spiral Making your interactive voice response system as user friendly as possible will help increase customer loyalty and keep costs down. |
InternetNews
August 8, 2006
Andy Patrizio |
Microsoft Adds Speech To Communications Server Microsoft will fold its Speech Server software into the upcoming Office Communications server, thus integrating speech with instant messaging and e-mail communication. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
InternetNews
September 13, 2004
Erin Joyce |
IBM Donates Voice Code to Apache IBM and other software players in the voice-enabled sector are making it easier for J2EE developers to add voice interaction to Web applications. Partners such as Avaya are looking to build speech apps that can run on anyone's platform. |
InternetNews
December 15, 2010
Stuart J. Johnston |
Google Giving Voice Search a Personal Touch Search giant updates its voice-recognition technology to record and identify people's speech patterns and tones to build individualized models for users. |
CRM
November 2014
Donna Fluss |
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. |
Bank Technology News
December 2001
Amy Newell |
Talking It Up Customers now can conduct their call-center banking by speaking to a computer in everyday language. Long a dream relegated to the realm of science-fiction, the technology is finally ready to go in the real world. But are financial institutions heeding the message? |
CRM
February 2010
Donna Fluss |
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk. |
Insurance & Technology
November 17, 2004
Maura K. Ammenheuser |
Loud and Clear To improve customer service, insurers are increasingly turning to speech-based technology, and away from call centers, to handle consumer questions. The familiar touch-tone systems may soon go the way of the rotary phone. |
CRM
May 1, 2006
Coreen Bailor |
Crediting Speech IBM and Call Design help Australia's St. George Bank reap the benefits of a speech-user interface by delivering one voice to the customer while minimizing call transfers and improving satisfaction with its voice channel. |
CRM
April 2011
Paul Korzeniowski |
QM Picture Grows Blurry Vendors deliver a broad suite of new functionality. |
CRM
March 1, 2005 |
Hot Seat: Will VoIP Reinvent the Contact Center? Why or Why Not? Industry leaders weigh in on VoIP in the contact center: Yes. Leveraging IP in the contact center makes it more cost-effective... It isn't a yes or no answer by any means... It already has reinvented the contact center... etc. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Interactive Voice Response IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all. |
CRM
May 2011
Leonard Klie |
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time |
CRM
October 2012
Donna Fluss |
IVRs Get a Bad Rap There's no excuse for not investing in these systems. |
CIO
July 1, 2003
John Edwards |
Smooth Talkers Speech integration technology gives customers and employees convenient access to back-end data. |
CIO
October 15, 2001
Fred Hapgood |
Look Who's Talking After a decade of deafness, speech interfaces finally are ready to listen... |
CRM
December 2004
Coreen Bailor |
10 Technologies That Are Reinventing the CRM Industry Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. Consider the potential of the following 10 technologies. |
CRM
November 2015
Donna Fluss |
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
Bank Systems & Technology
March 29, 2006
Phil Britt |
Help Those Who Help Themselves Customer expectations are raising the bar for bank self-service. |
CRM
December 7, 2012 |
Latin America's Contact Center Market Is Booming Adoption of interactive voice response and agent performance optimization systems is increasing. |
CRM
November 7, 2012 |
The Cloud Changes Everything in Oz Contact centers in Australia will shift to more cloud-based solutions starting in 2015, according to a Frost & Sullivan report. |
CRM
August 1, 2005
Coreen Bailor |
The Next Step in Anger Management Speech analytics solutions are enabling companies to track and analyze emotional cues. In fact, speech analytics is allowing organizations to target issues with certain business processes that extend beyond the contact center into the rest of the enterprise. |
CRM
April 1, 2007
Coreen Bailor |
Winnowing Customer Care Woes Craft applications with touch-tone and speech-enabled IVRs based on customer needs. |
CRM
February 2015
Leonard Klie |
The Hidden Sources of Poor Customer Service Interactions should be designed with the customer in mind. |
InternetNews
September 15, 2004
Erin Joyce |
Unified Messaging For The Masses Avaya gives customers the ability to more quickly scale up their voice-activated messaging systems. |
The Motley Fool
December 16, 2010
Gabriel Perna |
Google Makes Voice Personal Google speaks with you. |
CRM
June 1, 2007 |
The Pulse: Does Your Company Use or is it Planning to Use Speech Analytics? A chart depicting the results of this reader poll: We currently use speech analytics: 56%... We are planning to implement speech analytics in 2007: 1%... etc. |
InternetNews
September 8, 2004
Clint Boulton |
W3C OK's Speech Standard For Mobile Devices Another leap for improved communications over handheld devices. |
CRM
January 2004
David Myron |
(Automated) Talk Is Cheap Speech technology is saving companies big bucks. |
