| Similar Articles |
|---|
 |
CRM
February 1, 2007 |
The Pulse: Which Group of Workers in Your Company Relies Most on Mobile Technology? A reader poll: Sales -- 65%... Service/Support -- 22%... etc.   |
CRM
January 1, 2006 |
The Pulse: What Web Support Service Will Your Organization Implement in the Next 12 Months as Part of Its Online Self Service Initiative? This reader poll shows businesses plan to implement new Web support services such as natural language search, chat and forums. |
CRM
September 1, 2006 |
The Pulse: Is Your Company Using or Planning to Use Open Source CRM? A Reader Poll: We Use an Open Source CRM Solution: 22%... We Are Planning to Implement an Open Source CRM Solution in 2006: 14%... etc. |
CRM
October 1, 2007 |
The Pulse: Does Your Company Rely on Smartphones? The results of a reader poll about company smartphone use. |
CRM
August 1, 2006 |
The Pulse: How Do Guided Selling Tools Improve Your Business? A reader poll: 19% -- They help salespeople with complicated offerings... 23% -- They help us adhere to established business processes... etc. |
CRM
April 1, 2007 |
The Pulse: How Does Your Company Determine if Prospects Are Just Shopping Around or Are Actually Looking to Buy? Reader poll results -- We rely on our salespeople's instincts: 11%... Our marketing model is always correct: 1%... etc. |
CRM
July 1, 2005 |
The Pulse: How do Your Sales Force and Support Staff Interact? From a reader poll, a chart showing respondents' reporting chain for sales and support staff. |
CRM
May 1, 2006 |
The Pulse: What is your company's biggest security concern? A chart showing the results of this reader poll on IT security: Phishing... Spyware... Unattended Computers... Viruses... |
CRM
November 1, 2005 |
The Pulse: How Are You Using Blogs in Your Business? This reader poll shows what percentage of respondents are using and managing blogs and/or RSS feeds at their enterprise. |
CRM
April 1, 2005 |
The Pulse: Which Department Within Your Organization is in Charge of Owning the Customer Experience? Marketing: 20%... Customer Service: 46%... Sales: 20%... etc. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
CRM
September 1, 2005 |
The Pulse: What is Your Company's Current Prospect Pursuit Plan? A chart representing reader responses depicting the percentages of companies' prospect pursuit plans. |
CRM
June 1, 2005 |
The Pulse: Which Best Describes Your Agent Pool? A reader poll depicting where their agents come from: Completely outsourced... Completely offshore... A mix of in-house and outsourced... etc. |
CRM
February 2010
Donna Fluss |
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk. |
CRM
December 20, 2004 |
The Pulse: What is Your Customers' Primary Touch Point Within Your Ogranization? A chart depicting the enterprise segments customers reach first. |
CRM
June 1, 2006 |
The Pulse: How effectively does your company measure the impact of online campaigns? Here is a graph depicting the results from this reader survey about quantifying the effectiveness of Internet marketing: We don't measure results... We could use improvement... We are very effective... We are satisfied... |
CRM
November 2014
Donna Fluss |
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. |
CRM
March 2014
Donna Fluss |
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
CRM
August 2, 2004 |
The Pulse: Is your CRM initiative designed to... What's your CRM initiative designed to do, meet customer needs or internal needs? Results of a reader poll. |
T.H.E. Journal
December 2004 |
Desktops Chart comparing the latest desktop computers. |
CRM
January 21, 2005 |
The Pulse: Are You Currently Using or Planning to Use... A chart depicting CRM delivery model options. |
CRM
January 21, 2005 |
Chart: What is the Most Important Initiative for Your Customer Service Organization in 2005? Here's a chart showing the breakdown of customer service initiatives by level of importance. |
CRM
August 1, 2005 |
The Pulse: What Are Your Data Security Problems? Readers weigh in on their data security issues. |
CRM
December 1, 2007 |
The Pulse What do you think of viral marketing? |
CRM
April 1, 2008 |
The Pulse How Does Your Company Handle its CRM Solution? |
CRM
November 2015
Donna Fluss |
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise |
CRM
January 2010
Christopher Musico |
Innovation Picks Up Static In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon? |
CRM
November 19, 2004 |
The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor. |
CRM
August 1, 2005
Coreen Bailor |
The Next Step in Anger Management Speech analytics solutions are enabling companies to track and analyze emotional cues. In fact, speech analytics is allowing organizations to target issues with certain business processes that extend beyond the contact center into the rest of the enterprise. |
InternetNews
July 19, 2006
Paul Shread |
Technical Analysis: Another Bernanke Bounce Will this one stick? |
InternetNews
November 10, 2004
Paul Shread |
Technical Analysis: The Stalemate Continues The market holds up well despite bad news. |
InternetNews
February 23, 2005
Paul Shread |
Technical Analysis: Techs Have Fallen and They Can't Get Up Nasdaq couldn't get past the first resistance level today. |
InternetNews
March 21, 2005
Paul Shread |
Technical Analysis: Nasdaq Finds Support The Nasdaq (first chart below) bounced at obvious support today, its 200-day moving average, ending back at the unchanged level (and its January low) by the close. |
InternetNews
July 20, 2005
Paul Shread |
Technical Analysis: Nasdaq Nears Multi-year High The Nasdaq closed just under a four-year high on Wednesday. |
InternetNews
July 12, 2006
Paul Shread |
Technical Analysis: Downtrend Resumes The Nasdaq and S&P are clinging to support. |
CRM
June 2012
Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. |
InternetNews
August 23, 2006
Paul Shread |
Technical Analysis: Bears Win a Round The market's recent consolidation is threatening to break to the downside. |
PC Magazine
April 18, 2007
Helen Bradley |
Secrets of Readable Charts Measure for measure, a chart that can be easily read and understood will always win out over a chart that looks cool but says nothing or, worse, misleads. Here's are some tips to creating charts in Excel. |
CRM
September 1, 2004 |
The Pulse: Our main concern regarding customer data is... Pie chart showing responses to a survey about concerns over customer data. |
CRM
September 23, 2004 |
The Pulse How did you integrate your sales process with your CRM software? Here's a chart with survey answers. |
CRM
October 18, 2004 |
The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending. |
CRM
May 2, 2005 |
The Pulse: Does your contact center provide your agents with a holistic view of your customers' interactions with the company across the enterprise? A chart depicting what percentage of CRM readers provide their agents with a complete view of customers' company interactions. |
CRM
October 1, 2005 |
The Pulse: How Much Risk do You Think Fraudulent E-mails Pose to Your Business? Readers weigh in on the importance of e-mail security. |
InternetNews
March 7, 2006
Paul Shread |
Technical Analysis: Techs Continue Slide The Nasdaq nears major support. |
InternetNews
July 17, 2006
Paul Shread |
Technical Analysis: Stocks Stabilize Now can they turn higher? |
CRM
June 1, 2007 |
Statistically Speaking North American businesses will spend $23.9 billion in 2007 on business intelligence... More than 56% of companies with annual revenues of $50 million or more are planning double-digit percentage increases in search marketing budgets... etc. |
InternetNews
August 9, 2004
Paul Shread |
Technical Analysis: Nasdaq Hits Oversold Levels On the daily chart, the Nasdaq is very oversold. When a bounce comes, it could be a strong one. |
InternetNews
July 11, 2006
Paul Shread |
Technical Analysis: Chips Lead the Way Higher Before the market turned on Tuesday, chip stocks were leading the way. |
CRM
May 2011
David Myron |
Enter the Age of Analytics To make the best use of your time and your company's CRM investments, you must measure what you manage. |
