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CRM
April 1, 2008 |
The Pulse How Does Your Company Handle its CRM Solution?   |
CRM
December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
CRM
January 21, 2005 |
The Pulse: Are You Currently Using or Planning to Use... A chart depicting CRM delivery model options. |
CRM
November 19, 2004 |
The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor. |
CRM
October 18, 2004 |
The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending. |
CRM
April 1, 2005 |
The Pulse: Which Department Within Your Organization is in Charge of Owning the Customer Experience? Marketing: 20%... Customer Service: 46%... Sales: 20%... etc. |
CRM
May 2, 2005 |
The Pulse: Does your contact center provide your agents with a holistic view of your customers' interactions with the company across the enterprise? A chart depicting what percentage of CRM readers provide their agents with a complete view of customers' company interactions. |
CRM
November 3, 2003 |
Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry. |
CRM
September 1, 2006 |
The Pulse: Is Your Company Using or Planning to Use Open Source CRM? A Reader Poll: We Use an Open Source CRM Solution: 22%... We Are Planning to Implement an Open Source CRM Solution in 2006: 14%... etc. |
CRM
December 20, 2004 |
The Pulse: What is Your Customers' Primary Touch Point Within Your Ogranization? A chart depicting the enterprise segments customers reach first. |
CRM
January 21, 2005 |
Chart: What is the Most Important Initiative for Your Customer Service Organization in 2005? Here's a chart showing the breakdown of customer service initiatives by level of importance. |
T.H.E. Journal
December 2004 |
Desktops Chart comparing the latest desktop computers. |
CRM
August 1, 2005 |
The Pulse: What Are Your Data Security Problems? Readers weigh in on their data security issues. |
CRM
October 1, 2005 |
The Pulse: How Much Risk do You Think Fraudulent E-mails Pose to Your Business? Readers weigh in on the importance of e-mail security. |
CRM
December 1, 2007 |
The Pulse What do you think of viral marketing? |
CRM
January 2004
David Myron |
The Customer-Centric Enterprise True CRM is creating an organization that revolves around its customers. But not just for customers' sake -- for the good of the company as well. |
CRM
August 2, 2004 |
Who's Who in CRM In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at two executives from Microsoft. |
InternetNews
November 10, 2004
Paul Shread |
Technical Analysis: The Stalemate Continues The market holds up well despite bad news. |
InternetNews
February 23, 2005
Paul Shread |
Technical Analysis: Techs Have Fallen and They Can't Get Up Nasdaq couldn't get past the first resistance level today. |
InternetNews
March 21, 2005
Paul Shread |
Technical Analysis: Nasdaq Finds Support The Nasdaq (first chart below) bounced at obvious support today, its 200-day moving average, ending back at the unchanged level (and its January low) by the close. |
InternetNews
July 20, 2005
Paul Shread |
Technical Analysis: Nasdaq Nears Multi-year High The Nasdaq closed just under a four-year high on Wednesday. |
InternetNews
July 12, 2006
Paul Shread |
Technical Analysis: Downtrend Resumes The Nasdaq and S&P are clinging to support. |
CRM
June 2005
Jim Dickie |
A Little Help From Your Friends A new crop of CRM services firms help solve data-related frustrations. |
CRM
September 1, 2004 |
The Pulse: Our main concern regarding customer data is... Pie chart showing responses to a survey about concerns over customer data. |
CRM
July 1, 2005 |
The Pulse: How do Your Sales Force and Support Staff Interact? From a reader poll, a chart showing respondents' reporting chain for sales and support staff. |
CRM
September 1, 2005 |
The Pulse: What is Your Company's Current Prospect Pursuit Plan? A chart representing reader responses depicting the percentages of companies' prospect pursuit plans. |
InternetNews
March 7, 2006
Paul Shread |
Technical Analysis: Techs Continue Slide The Nasdaq nears major support. |
InternetNews
July 17, 2006
Paul Shread |
Technical Analysis: Stocks Stabilize Now can they turn higher? |
CRM
February 1, 2007 |
The Pulse: Which Group of Workers in Your Company Relies Most on Mobile Technology? A reader poll: Sales -- 65%... Service/Support -- 22%... etc. |
InternetNews
July 11, 2006
Paul Shread |
Technical Analysis: Chips Lead the Way Higher Before the market turned on Tuesday, chip stocks were leading the way. |
CRM
July 1, 2004 |
The Pulse: Does Your CEO Use the CRM Tools Your Company Has in Place? Graph shows that 53% of CEOs don't use CRM tools. |
InternetNews
February 13, 2006
Paul Shread |
Technical Analysis: Techs Break Down The Nasdaq gave up a big support level on Monday. |
InternetNews
April 24, 2006
Paul Shread |
Technical Analysis: Techs Hang On The Nasdaq held onto important support levels Monday, but not by much. |
InternetNews
August 7, 2007
Paul Shread |
Technical Analysis: S&P Gets Stopped The S&P 500 stalled at a big level Tuesday. |
CRM
October 2004
Jim Dickie |
What We're Not Putting Into CRM Systems As part of this study companies were asked to assess the information needs of their sales teams: What do they really need access to to sell effectively? |
InternetNews
June 10, 2005
Paul Shread |
Technical Analysis: Techs Continue to Struggle The Nasdaq needs to take out 2100. |
InternetNews
December 14, 2005
Paul Shread |
Technical Analysis: S&P Hits Headwinds The S&P was stopped at long-running resistance Wednesday. |
InternetNews
January 23, 2006
Paul Shread |
Technical Analysis: Techs Hang On The Nasdaq held an important support level Monday. |
InternetNews
March 6, 2006
Paul Shread |
Technical Analysis: Bulls Get Tested The Nasdaq faces its first support test in a while. |
InternetNews
April 25, 2006
Paul Shread |
Technical Analysis: Techs Cling to Support The Nasdaq continued to hold important support levels Tuesday. |
InternetNews
May 1, 2006
Paul Shread |
Technical Analysis: Techs Return to Support The Nasdaq finds itself back at 2300 once again. |
InternetNews
May 19, 2006
Paul Shread |
Technical Analysis: Stocks Stabilize At least the indexes have stopped falling. |
InternetNews
July 7, 2006
Paul Shread |
Technical Analysis: Dow Leads to the Downside But the techs are right behind. |
InternetNews
July 13, 2007
Paul Shread |
Technical Analysis: Finally The S&P finally sets a new all-time high. |
InternetNews
August 27, 2007
Paul Shread |
Technical Analysis: Pullback Stocks pulled back on lower volume Monday. |
CIO
June 29, 2011
Todd R. Weiss |
Is Your CRM System Meeting Your Enterprise's Needs? Your customer needs have been changing. Is your CRM system keeping pace? If you deployed your system 10 years ago, chances are that it's probably not. |
InternetNews
June 1, 2004
Paul Shread |
Technical Analysis: Support Holds And sentiment remains supportive. |
InternetNews
October 18, 2004
Paul Shread |
Technical Analysis: Nasdaq Tests Resistance The Nasdaq looks ready for another try at resistance. |
InternetNews
November 11, 2004 |
Technical Analysis: Techs Break Out The Dow and S&P push some important levels too. |
InternetNews
June 1, 2005
Paul Shread |
Technical Analysis: Nasdaq Hits Resistance The techs flirted with a big level Wednesday before turning back. |
