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CRM
December 1, 2006
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. mark for My Articles similar articles
CRM
April 1, 2008
The Pulse How Does Your Company Handle its CRM Solution? mark for My Articles similar articles
CRM
November 3, 2003
Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry. mark for My Articles similar articles
CRM
October 18, 2004
The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending. mark for My Articles similar articles
CRM
November 19, 2004
The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor. mark for My Articles similar articles
CRM
January 21, 2005
The Pulse: Are You Currently Using or Planning to Use... A chart depicting CRM delivery model options. mark for My Articles similar articles
CRM
August 2, 2004
Who's Who in CRM In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at two executives from Microsoft. mark for My Articles similar articles
CRM
September 23, 2004
The Pulse How did you integrate your sales process with your CRM software? Here's a chart with survey answers. mark for My Articles similar articles
CRM
March 2003
Dick Lee
Don't Blame CRM Managers shouldn't expect success if users haven't been sold on CRM. mark for My Articles similar articles
CRM
May 2004
Emmy Favilla
Who's Who in CRM The full Who's Who in CRM list, including Oracle's CEO Larry Ellison. mark for My Articles similar articles
CRM
March 1, 2005
David Myron
What Is CRM? Defining CRM as merely a technology solution only distorts its purpose and value. It is better to view CRM as a business process. mark for My Articles similar articles
CRM
September 1, 2006
The Pulse: Is Your Company Using or Planning to Use Open Source CRM? A Reader Poll: We Use an Open Source CRM Solution: 22%... We Are Planning to Implement an Open Source CRM Solution in 2006: 14%... etc. mark for My Articles similar articles
CRM
July 1, 2004
The Pulse: Does Your CEO Use the CRM Tools Your Company Has in Place? Graph shows that 53% of CEOs don't use CRM tools. mark for My Articles similar articles
CRM
May 2, 2005
The Pulse: Does your contact center provide your agents with a holistic view of your customers' interactions with the company across the enterprise? A chart depicting what percentage of CRM readers provide their agents with a complete view of customers' company interactions. mark for My Articles similar articles
CRM
August 2, 2004
Chris Selland
Back to the Future Today's CRM technology is better than ever but the vast majority of companies are driving down the same old cow path with, at best, a faster cart. mark for My Articles similar articles
CRM
November 2003
Ginger Conlon
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics. mark for My Articles similar articles
CRM
July 2003
Laura Pollard
Enterprise Schmenterprise Who truly sees the value of enterprise CRM? mark for My Articles similar articles
Bank Systems & Technology
September 18, 2008
Peggy Bresnick Kendler
Harland Financial Rolls Out New CRM Offering The new solution features a more contemporary architecture with added business intelligence integration. mark for My Articles similar articles
CIO
February 1, 2002
Danielle Dunne
Beware of the CRM Backlash Jill Dyche contends that CRM projects would work better if companies did a better job defining their specific needs... mark for My Articles similar articles
CIO
May 1, 2002
Lafe Low
What We're Buying When you look at the IT shopping lists of most companies, CRM technology is consistently at the top. In fact, CRM spending will outpace spending in other infrastructure technology categories such as content management and supply chain management... mark for My Articles similar articles
CRM
October 2003
Ginger Conlon
How Satisfied are You With CRM? That's the question CRM magazine recently asked its readers. More than 330 executives voiced their opinions. mark for My Articles similar articles
CRM
July 1, 2004
Ginger Conlon
CRM: Alive and Kicking Instead of complaining about the confusion with CRM, we should educate people interested in implementing CRM--the strategy--in their companies. mark for My Articles similar articles
CRM
March 1, 2004
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? mark for My Articles similar articles
CRM
March 3, 2003
Ginger Conlon
Creating a CRM Culture Companies want their people to use new CRM processes, but what's most important is getting those employees to think differently. If your company does not fully embrace CRM, the initiative will stall or fail. mark for My Articles similar articles
CRM
September 1, 2004
Who's Who in CRM In May CRM magazine presented the first installment in a list of some of the industry's key players. This month we continue that recognition with a look at executives from StayinFront. mark for My Articles similar articles
CRM
February 2, 2004
Why CRM? An exclusive survey reveals the primary motivators for deploying CRM. mark for My Articles similar articles
CRM
September 2004
Britt et al.
The 2004 Market Leaders CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry. mark for My Articles similar articles
CRM
January 24, 2014
Steve McIntosh
The Unified Future of Small Business CRM CRM is only as effective as its users and the information they create. mark for My Articles similar articles
CRM
July 1, 2003
Phillip Britt
Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations. mark for My Articles similar articles
CRM
July 2006
Jim Dickie
Demystifying CRM Adoption Rates Sales, marketing, and support teams will have to consistently leverage technology if they are going to achieve the performance levels necessary to do their jobs. Ensuring that you cover these factors will take you a long way toward realizing the full promise that CRM holds. mark for My Articles similar articles
CRM
September 2006
Jim Dickie
Invest in CRM Beyond Applications The right end-user systems training -- not more training -- paves the road to CRM success. mark for My Articles similar articles
CRM
August 2010
The 2010 CRM Elite: An Introduction Successful CRM implementations may seem more common these days than they've been in the past, but that's no reason to be any less vocal in applauding excellence. mark for My Articles similar articles
CRM
June 2005
Jim Dickie
A Little Help From Your Friends A new crop of CRM services firms help solve data-related frustrations. mark for My Articles similar articles
InternetNews
January 20, 2004
Jim Wagner
Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service. mark for My Articles similar articles
CRM
September 19, 2014
Sameer Bhatia
5 Reasons Your CRM Is Failing (and What You Can Do About It) Don't let these common, but fixable, obstacles stand in the way of CRM success. mark for My Articles similar articles
CRM
October 1, 2003
Paul Greenberg
A Commonwealth of Self-Interest CRM initiatives will succeed only if users see value in using them. mark for My Articles similar articles
CRM
June 2, 2003
Hot Seat: Ruth Fornell on Data Quality Ruth Fornell, formerly CMO of NCR's Teradata division and now vice president, payment and imaging solutions for NCR's financial services division, knows a thing or two about the role data plays in CRM initiatives. She recently shared some insights. mark for My Articles similar articles
CRM
April 2003
Ginger Conlon
Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM. mark for My Articles similar articles
CRM
November 2003
Barton Goldenberg
CRM Is Not a Game of Chance Don't commit to any CRM application until first understanding your CRM needs -- then understand which CRM application best meets them. mark for My Articles similar articles
CRM
April 2015
Barton Goldenberg
Social CRM in Action Businesses discover the value of social communities. mark for My Articles similar articles
CRM
August 2010
David Myron
Social CRM Gains Social Acceptance The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards. mark for My Articles similar articles
CRM
December 13, 2004
Jason Compton
Revitalizing a CRM Strategy True change to customer-centric thinking can only come about when businesses structure their KPIs (key performance indicator) around customer lifecycles. mark for My Articles similar articles
CRM
December 2014
Esteban Kolsky
Why CRM Is Not Dead Simple interactions give way to end-to-end experiences. mark for My Articles similar articles
CRM
May 23, 2011
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers. mark for My Articles similar articles
CRM
September 20, 2004
Ginger Conlon
Anytime Is the Right Time for CRM If you have customers, you have a need for a Customer Relationship Management strategy. The trick is, designing the right strategy. mark for My Articles similar articles
CRM
April 2014
Esteban Kolsky
The Future of CRM Is Outcome-Driven Between company-centric and customer-centric, there needs to be a middle ground. mark for My Articles similar articles
CRM
April 2006
Barton Goldenberg
Executive Support: The Most Important CRM Success Factor For organizations that have succeeded in their CRM initiative, executive support stands out as the single most important ingredient for success. Let's examine why by looking at examples of three levels of executive support. mark for My Articles similar articles
CRM
June 1, 2009
Who Owns the Social Customer? CRM magazine's in-depth report on the state of social media in CRM. mark for My Articles similar articles
CRM
July 2004
Joshua Weinberger
5 Ways to Ensure CRM Success Want to predict whether your CRM project will falter or thrive? Chances are the quality of your technology won't be the deciding factor. mark for My Articles similar articles
CRM
May 2003
Ginger Conlon
Love Is in the Air I recently attended customer events hosted by Onyx and Salesforce.com, during which these vendors were spreading the love. The love of their products, that is. Going to these events gave me the opportunity to speak to customers face-to-face about the results they're seeing from CRM. mark for My Articles similar articles