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InternetNews
December 13, 2004
Erin Joyce |
Updating Voicemail for the IP Generation Communications and Voice over IP software provider Avaya is throwing voicemail a kind of birthday bash with an update of its IP telephony suite.   |
InternetNews
May 2, 2006
Sean Michael Kerner |
Avaya VoIP Linux Style to The SMB The company isn't 'dumbing down' the apps, but merely making access and deployment SMB-friendly. |
InternetNews
August 1, 2005
David Needle |
Avaya Launches Voice Portals for Web Services Voice-enabled applications use company's existing Web services. |
InternetNews
September 13, 2004
Erin Joyce |
IBM Donates Voice Code to Apache IBM and other software players in the voice-enabled sector are making it easier for J2EE developers to add voice interaction to Web applications. Partners such as Avaya are looking to build speech apps that can run on anyone's platform. |
CRM
July 12, 2011
Leonard Klie |
Avaya Adds to Its Aura Contact Center Suite New contact center products enable companies to compete more effectively through personalized customer experiences across media channels. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Interactive Voice Response IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all. |
CRM
October 20, 2011
Leonard Klie |
Avaya Acquires Speech Analytics Vendor Aurix Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio. |
CRM
July 1, 2006
Coreen Bailor |
Microsoft Talks Pretty One Day The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps. |
InternetNews
March 17, 2008
Judy Mottl |
Avaya Gears Up For Unified Communication Battle Avaya today introduced several offerings for mobile workers and a services program, all geared toward helping businesses achieve better workforce responsiveness. |
InternetNews
August 4, 2005
Erin Joyce |
Avaya CEO Likes 'Legacy' Burden CEO Don Peterson says Avaya's roots in the phone business give it an edge over VoIP competitors. It unveiled its latest Voice Portal platform this week, allowing integration of voice and business applications on top of IP-telephony. |
CRM
March 5, 2013
Leonard Klie |
Avaya Unveils New Customer Experience Management Tools New solutions provide integrated Web, social media, text, and email customer interaction options. |
InternetNews
January 19, 2010 |
Avaya Outlines Plans for Nortel Integration Avaya lays out integration plan for $900 million acquisition of Nortel Enterprise unit. |
CRM
April 2005
Bailor et al. |
The 2005 CRM Service Leaders--Part I Awards winners for the most impressive providers of customer care architecture, technology, and services who have worked over the past year to improve their capabilities so that contact centers can go about their business more efficiently and effectively. |
InternetNews
March 22, 2004
Erin Joyce |
IBM Chatting up VXML Toolkits IBM is rolling out upgraded software, tools and technologies aimed at easing speech applications into an enterprise's infrastructure. |
InternetNews
March 25, 2004
Susan Kuchinskas |
Microsoft Partners Don't See Much EU Impact Although the EU's antitrust ruling may benefit other server software vendors, Microsoft partners say they are not worried about its impact. |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space. |
CRM
April 30, 2013 |
HP Pairs with Avaya for Cloud Contact Center Solutions New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Leaders: Interactive Voice Response While interactive voice response systems were once only used by large companies that received massive amounts of calls, small businesses are now adopting the technology in large numbers as well. |
InternetNews
December 14, 2005
Erin Joyce |
Avaya Loads Up on Unified Communication Avaya has rolled out new software called VPN remote that embeds virtual private network remote capabilities into Avaya's family of IP telephones. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
CRM
November 2005
Coreen Bailor |
Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off. |
CRM
December 12, 2014 |
Avaya Pairs with Google on Contact Center Solutions The first project will involve streamlining the agent experience using WebRTC and Chromebooks. |
InternetNews
November 16, 2006
Michael Hickins |
Avaya Ratchets Up The Race For Mobile Workers Telephony and communications software vendor Avaya said it has agreed to acquire Traverse, a privately-held maker of enterprise mobility applications, for $15 million in cash. |
InternetNews
November 12, 2007
Sean Gallagher |
Avaya Gives iPhone an Enterprise Extension Avaya's one-X mobile client connects Apple's phone to corporate desks. |
InternetNews
March 23, 2011 |
Google's Chrome 11 Browser Can Hear You From the blogs: Text to speech feature debuts in Google's web browser. |
CRM
January 2004
David Myron |
(Automated) Talk Is Cheap Speech technology is saving companies big bucks. |
CRM
August 2011
Leonard Klie |
Changing the Channel Research reveals how consumers will contact customer service within the next two years |
CRM
March 2011 |
The 2011 Service Leaders Here are this year's class of service winners and leaders. Each leader is graded on three criteria - customer satisfaction, depth of functionality, and company direction - in seven categories of support and service. |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
InternetNews
May 2, 2005
Jim Wagner |
Avaya Joins Web Services, VoIP Avaya officials want companies to think intelligently about integration to take advantage of telephony advances. |
CRM
December 18, 2014 |
Spoken Partners with Avaya on Cloud Contact Center Solutions The partnership yields a hybrid cloud contact center as a service offering. |
Bank Technology News
July 2005
Shane Kite |
Communications: Automated Talking Gets More Complex Interactive voice messaging-the next step beyond traditional interactive voice response-gives banks a shot at more proactive customer relationship management. But are there options? |
InternetNews
May 8, 2006
Andy Patrizio |
Microsoft Begins Testing Speech Server 2007 Microsoft today formally opened up a public beta test of the Microsoft Speech Server 2007, a significant upgrade to its voice recognition and telephony server with a host of new features and technologies. |
InternetNews
March 30, 2009
Alex Goldman |
VoiceCon Talks Interoperability, Integration Avaya and others talk the talk, but improvements are incremental. |
InternetNews
October 6, 2005
Sean Michael Kerner |
Microsoft Buys Speech Support Microsoft's Speech Server will tap new technology to help facilitate adaptive learning. |
New Architect
March 2002
Jonathan Eisenzopf |
Updating Your System Is VoiceXML right for your customer service strategy? |
CRM
April 2007
Bailor et al. |
The 2007 Service Leaders, Part 1 Here is the Contact Center Market's Leading Vendors in Seven Areas: Computer Telephony Integration... Interactive Voice Response... Web-Support Services... Workforce Optimization... Quality Monitoring... Agent-Facing Universal Desktop... Outsourcing Services... |
CRM
November 2015
Donna Fluss |
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise |
InternetNews
September 29, 2010 |
Avaya Hooks Up With Skype for Enterprise VoIP Enterprise unified communications player Avaya is teaming with Skype to include support for the popular VoIP provider's services in its networking equipment. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
CRM
December 15, 2010 |
Calabrio Solutions Are Avaya-Compliant The full suite of Calabrio call recording and quality management solutions is now compliant with Avaya Aura. |
CRM
March 2004 |
The 2004 Service Leaders--Part I The leading customer service vendors for 2004 |
CRM
November 16, 2010
Koa Beck |
Avaya Releases Aura Contact Center Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications. |
CRM
March 2010
Christopher Musico |
The 2010 CRM Service Awards: Service Leaders - Interactive Voice Response Genesys is doing some of the most leading-edge stuff in terms of that dream of marrying IVR with the computer-telephony integration workflow. |
CRM
November 2, 2012 |
Contact Centers Are a Growing Industry A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market. |
InternetNews
December 16, 2005
Sean Michael Kerner |
Report: Mobile Users Straining IT There are more mobile users than ever, but are networks and IT resources keeping up? |
InternetNews
August 8, 2006
Andy Patrizio |
Microsoft Adds Speech To Communications Server Microsoft will fold its Speech Server software into the upcoming Office Communications server, thus integrating speech with instant messaging and e-mail communication. |
CRM
June 1, 2006 |
Statistically Speaking State and local IT spending is expected to grow... Call center agent positions within Mexico are expected to rise... The use of speech analytics applications will grow in the contact center... etc. |
CRM
April 2006
Bailor et al. |
The 2006 Service Leader Awards, Part 1 Computer Telephony Integration: Avaya... Cisco Systems... Genesys Telecommunications Laboratories... Interactive Voice Response: Avaya... Nortel Networks... Genesys Telecommunications Laboratories... etc. |
InternetNews
September 16, 2010 |
Avaya's 'Flare' Brings Context to Collaboration Unified communications platform offers presence information for voice, video and IM availability, so users can see when colleagues are free to chat. |
