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CRM
December 16, 2014
Oren Smilansky |
HP Releases Digital Customer Experiences Package for Oracle New services intend to enhance, personalize, and solidify customer engagement in multiple channels.   |
CRM
October 2012
Leonard Klie |
HP Launches a CRM Consulting Service HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center. |
CRM
March 5, 2013
Leonard Klie |
Avaya Unveils New Customer Experience Management Tools New solutions provide integrated Web, social media, text, and email customer interaction options. |
CRM
July 7, 2014 |
Vocalcom Updates Effortless Contact Center Software New multichannel capabilities are added to Vocalcom's Effortless Contact Center solution. |
CRM
February 27, 2015
Leonard Klie |
HP Updates Its Qfiniti WFO Suite HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data. |
CRM
October 3, 2013 |
HP Adds Social Media to Customer Engagement Management (CEM) Services HP Enterprise Services today announced new and enhanced services that support enterprises in their efforts to connect with customers via social media channels all while improving the bottom line. |
CRM
March 27, 2015
Leonard Klie |
HP Releases Explore 5.0 Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. |
CRM
August 3, 2012
Leonard Klie |
HP Launches A CRM Consulting Service HP Transformation Services-Customer Engagement Management is designed to help improve operational efficiency in the contact center. |
CRM
October 16, 2013
Maria Minsker |
HP Autonomy Unveils HP Digital Marketing Hub HP Digital Marketing Hub will enable delivery of personalized content based on real-time analytics. |
InternetNews
November 2, 2010 |
HP's Details Hybrid Approach to Cloud Services HP has an "Instant-On" vision of how cloud services can enhance the traditional data center infrastructure. |
CRM
December 18, 2014 |
Spoken Partners with Avaya on Cloud Contact Center Solutions The partnership yields a hybrid cloud contact center as a service offering. |
InternetNews
June 7, 2010 |
HP Debuts Web-Enabled Printers HP has its sights set on the clouds as it rolls out a new line of printers that will enable users to initiate print jobs from any Internet-enabled device by sending an e-mail. |
InternetNews
January 25, 2011 |
HP Expands Hybrid Public-Private Cloud Suite HP looks to bring "enterprise-class computing" to a cloud environment, courting businesses with new products and services that promise to modernize traditional IT deployments. |
CRM
August 5, 2015
Dave Roman |
How HP Integrated Social Media into its International CRM System Discover a 360-degree solution for social care. |
CRM
April 20, 2012
Leonard Klie |
HP Helps Organizations Enhance Customer Engagement via Social Networks HP launches Social Enterprise Services to help organizations implement a social CRM program. |
CRM
December 2013
Leonard Klie |
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. |
CRM
August 2011
Leonard Klie |
Changing the Channel Research reveals how consumers will contact customer service within the next two years |
CRM
September 2015
Leonard Klie |
EBay Finds a NICE Way to Save NICE Systems' Interaction Analytics helps eBay Enterprise dramatically cut average handling times |
CRM
May 2005
Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
CRM
April 10, 2015 |
HP Pairs with Microsoft to Deliver Digital Transformations for Industries HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences. |
InternetNews
October 6, 2010 |
HP Updates ProCurve Networking Gear With its new Branch Office Networking offering, HP is moving to couple switching equipment with application delivery as it looks to stay ahead of rivals in a competitive space. |
CRM
July 12, 2011
Leonard Klie |
Avaya Adds to Its Aura Contact Center Suite New contact center products enable companies to compete more effectively through personalized customer experiences across media channels. |
CRM
November 16, 2010
Koa Beck |
Avaya Releases Aura Contact Center Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications. |
CRM
May 7, 2015 |
NICE Expands Its WFM, Analytics, and Recording Solutions Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products. |
InternetNews
June 1, 2011 |
HP Launches Exec Scorecard to Track IT HP platform aims to take in all types of IT input to create a dashboard tracking all IT operations and then mapping it to a scorecard of key performance indicators. |
CRM
January 29, 2015
Oren Smilansky |
Oracle Updates Service Cloud to Optimize Collaborative Interactions New features aim to help service agents better understand the customer's journey and streamline cooperative processes. |
InternetNews
January 13, 2010 |
HP, Microsoft Team on Cloud, Datacenter Work The effort will center on Windows Azure, and aims to claim a bigger piece of the growing action in cloud computing. |
InternetNews
March 14, 2011 |
Is HP Ready to Take on Amazon in the Cloud? HP is planning some big moves in all major segments from consumer, to SMB to the enterprise with cloud computing as a centerpiece of the strategy. |
InternetNews
August 31, 2010 |
HP Promoting Private Clouds With CloudStart Computing giant Hewlett-Packard looks to ease the transition for businesses to the cloud with the introduction of CloudStart, a suite of products and services geared for easy migration to the private cloud. |
CRM
June 2012
Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. |
Bank Technology News
July 2005
Shane Kite |
Communications: Automated Talking Gets More Complex Interactive voice messaging-the next step beyond traditional interactive voice response-gives banks a shot at more proactive customer relationship management. But are there options? |
CRM
November 5, 2015
Marge Connelly |
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains. |
InternetNews
February 15, 2011 |
HP Looks to Rewire Data Center Design Amid cloud computing hype, HP still sees a strong demand among enterprise customers for data center services, particularly as IT spending levels are beginning to rise again. |
Insurance & Technology
May 25, 2010
Anthony O'Donnell |
HP Introduces Claims Correspondence Solution The HP Exstream solution, which supports critical front-office claims business processes, is designed to improve customer retention while reducing costs and compliance risks. |
CRM
July 15, 2011
Leonard Klie |
IBM Debuts Cloud-Based Marketing and Analytics Suite Smarter Commerce offerings combine Web analytics and digital marketing in one integrated suite. |
CRM
September 2013
Leonard Klie |
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Leaders: Interactive Voice Response While interactive voice response systems were once only used by large companies that received massive amounts of calls, small businesses are now adopting the technology in large numbers as well. |
InternetNews
February 12, 2007
Ed Sutherland |
HP's iPAQ Picks Up Windows HP unveils its first true smartphone, this time running atop Windows Mobile 6. |
CRM
September 2015
Leonard Klie |
Contact Centers Continue Cloud Migration ContactBabel sees huge growth in hosted customer support |
CRM
November 15, 2004
Jason Compton |
How to...Train and Manage Multichannel Agents Not all agents are ideal for a demanding multichannel role, but these five steps will help contact center managers find the right agents, and give them the tools they need to make each phone call, email, and chat session a top-notch experience. |
InternetNews
April 11, 2006
Clint Boulton |
HP Plans SOAs For Specific Markets HP today said it has designed SOA frameworks geared toward financial services, network service provider, manufacturing and distribution and public sector markets. |
CRM
April 2011
Paul Korzeniowski |
QM Picture Grows Blurry Vendors deliver a broad suite of new functionality. |
CRM
May 2011
Leonard Klie |
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time |
InternetNews
January 12, 2005
Michael Singer |
HP, Telcos to Expand Managed Services HP is again looking to its partners in order to help expand its managed service contracts in new markets. The company announced two deals this week with telecommunications providers that offer data, voice and video networking services to customers. |
CRM
October 2012
Donna Fluss |
IVRs Get a Bad Rap There's no excuse for not investing in these systems. |
Bank Systems & Technology
February 1, 2007
Ashwin Goyal |
Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels. |
InternetNews
May 4, 2004
Erin Joyce |
HP, BT in $1.5B On-Demand Alliance Systems vendor and telco giants hire each other for IT services and will offer outsourcing for enterprises in European markets. |
InternetNews
March 31, 2009
Andy Patrizio |
HP Wants to Cash In on Cloud Deployment HP will bring its unsung software unit's strength to bear for firms looking to redeploy Web apps as cloud services. |
CRM
March 2013
Donna Fluss |
Changing the Face of Workforce Optimization Predictive and real-time analytics offer tremendous potential for contact centers. |
CRM
April 16, 2015 |
Zappix Launches Visual IVR Big Data Analytics Zappix Visual IVR now includes a big data analytics suite, allowing companies to get a true picture of multichannel interactions. |
