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CRM
November 2005
Coreen Bailor |
Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off.   |
The Motley Fool
December 16, 2010
Gabriel Perna |
Google Makes Voice Personal Google speaks with you. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
CRM
December 1, 2003
David Myron |
Speech Technology Begins to Realize Its Potential Vendor representatives discuss of the practicality of speech recognition in today's contact center. |
CIO
July 1, 2003
John Edwards |
Smooth Talkers Speech integration technology gives customers and employees convenient access to back-end data. |
CRM
October 2013
Leonard Klie |
Voice Biometrics Builds a Business Case Advances in speech security have made it more feasible and reliable as a call center tool. |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
CIO
October 15, 2001
Fred Hapgood |
Look Who's Talking After a decade of deafness, speech interfaces finally are ready to listen... |
CRM
May 1, 2007
Walter Rolandi |
Hybrid Hopes If call centers want to circumvent most speech recognition problems, the time has come for hybrid architectures. |
PC Magazine
June 22, 2005
Sebastian Rupley |
Talk to Your Phone Through the new version of Windows Mobile software, Microsoft gives cell phones more PC-like capabilities and speech recognition. |
InternetNews
January 24, 2006
Clint Boulton |
IBM Talks Up Natural Speech Software IBM officials show off the company's latest advancements in speech recognition software. |
CRM
November 4, 2011
Leonard Klie |
VoiceHub Launches Low-Cost Call Router with Speech Recognition VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses. |
CRM
July 1, 2006
Coreen Bailor |
Microsoft Talks Pretty One Day The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps. |
InternetNews
March 25, 2004
Michael Singer |
The Redmond Giant Speaks Out Microsoft says its Speech Server 2004 platform is worth its weight in SALT and that speech recognition has hit mainstream. |
Technology Research News
April 6, 2005
Eric Smalley |
Dialogue System Juggles Topics Researchers have built a dialogue management system that promises to improve verbal communication with computers by giving the machine a sense of the type of phrase a person is likely to say next. |
InternetNews
December 15, 2010
Stuart J. Johnston |
Google Giving Voice Search a Personal Touch Search giant updates its voice-recognition technology to record and identify people's speech patterns and tones to build individualized models for users. |
The Motley Fool
June 28, 2011
Thomas Lee |
Lost in Translation: Ford Teams With Nuance Communications to Master Human Language Ford can't force people to adjust their speech to use its commands. Instead, Ford wants to figure out how to interpret natural human speech. |
Linux Journal
July 2000
Linley Gwennap |
Voice Recognition Ready for Consumer Devices This looks like the year that voice recognition finally reaches the mainstream. |
InternetNews
September 14, 2004
Ryan Naraine |
Berners-Lee Calls For More Voice Apps World Wide Web creator Sir Tim Berners-Lee throws out a challenge to developers in the voice recognition space and points out what really challenges CIOs. |
InternetNews
April 27, 2004
Colin C. Haley |
Nuance Talks Up Security, Savings The speech technology specialist launches a new software package aimed at financial services and healthcare customers. |
InternetNews
May 8, 2006
Andy Patrizio |
Microsoft Begins Testing Speech Server 2007 Microsoft today formally opened up a public beta test of the Microsoft Speech Server 2007, a significant upgrade to its voice recognition and telephony server with a host of new features and technologies. |
Technology Research News
March 23, 2005
Eric Smalley |
Common sense boosts speech software Scientists develop system to improve speech recognition accuracy. |
CRM
December 2011
Leonard Klie |
Can Voice Biometrics Hack Computer Security? Speech technology can protect customer data against small-scale attacks. |
BusinessWeek
May 2, 2005
Stephen H. Wildstrom |
At Last, A Phone That Takes Dictation Speech-recognition technology for dictation of text messages is becoming available on wireless phones. |
CRM
December 4, 2015
Gregory Pal |
Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales. |
BusinessWeek
May 22, 2006
Stephen H. Wildstrom |
Hello Again, Speech Recognition Voice controls are growing common in cars. Your handheld may be next. Speech has been flying below the radar for quite a while, promising more than it delivers. This next wave of tools could make devices easier to use and users more productive. |
T.H.E. Journal
June 2000 |
New Products - iParrot from Macsense Macsense has introduced iParrot, a speech recognition headset for the Mac. Ideal for Mac-outfitted computer labs, its patent-pending "translator" provides superior noise canceling for speech recognition even in the noisiest environments... |
CRM
January 2004
David Myron |
(Automated) Talk Is Cheap Speech technology is saving companies big bucks. |
Insurance & Technology
November 17, 2004
Maura K. Ammenheuser |
Loud and Clear To improve customer service, insurers are increasingly turning to speech-based technology, and away from call centers, to handle consumer questions. The familiar touch-tone systems may soon go the way of the rotary phone. |
InternetNews
August 8, 2006
Andy Patrizio |
Microsoft Adds Speech To Communications Server Microsoft will fold its Speech Server software into the upcoming Office Communications server, thus integrating speech with instant messaging and e-mail communication. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear The bearish opinion of Nuance Communications is that simply having a great product, speech recognition software in this case, does not necessarily mean having a great company. |
The Motley Fool
August 5, 2010
Carl Bagh |
Microsoft Showcases Its Speech Recognition Interface to Take on Android, iPhone Microsoft is adding voice recognition to Windows Phone 7. |
T.H.E. Journal
November 1999 |
Speech Recognition Made Easy with Talk to Me AURALOG's new range of Talk to Me language learning software is based on speech recognition technology.... |
CRM
October 1, 2005
Coreen Bailor |
On the Scene--Talk Good: Best Practices in Speech Deployment Industry experts provide guidance for considering and deploying speech technologies. |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space. |
The Motley Fool
May 16, 2007
Dave Mock |
Nuance Raises Its Voice With Nuance's dominance of speech applications across multiple industries, the acquisition of VoiceSignal should give it new tools to help further position the company to cash in on the booming trend of voice access and control. Investors, take note. |
CRM
January 2010
Christopher Musico |
Innovation Picks Up Static In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon? |
CRM
February 2003
Jason Compton |
A Little Technology Goes a Long Way New tools enhance call center agent productivity. |
CRM
August 2007 |
The Voices of Reason Now enterprises can use technology to help employees search voicemails or recorded calls for key words and phrases, and, in the end, to decode important customer concerns. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
CRM
August 2006
Coreen Bailor |
The Why Factor in Speech Analytics Don't allow the customer information that lies in recorded calls to go unreported and unnoticed - incorporating speech analytics can help improve business areas throughout the enterprise. |
Bank Systems & Technology
August 31, 2004
Maura K. Ammenheuser |
Banks Hear Customers Loud and Clear By leveraging speech technologies, banks are improving customer service and cutting costs. |
CRM
May 2011
Leonard Klie |
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Rising Stars -- Spoken Communications Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight. |
The Motley Fool
January 5, 2011
Steve Hall |
Five Technology Trends to Watch in 2011 The big moves in 2011 from various technology industries. |
InternetNews
February 3, 2004
Susan Kuchinskas |
Now Hear This: VoiceXML Spec on the Move Industry consortium isn't resting on its laurels now that VoiceXML 2.0 is just steps away from becoming a spec. |
CRM
March 2014
Donna Fluss |
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. |
CRM
February 2004
David Myron |
A Leap of Faith Sometimes implementing a CRM technology means taking a significant risk. |
InternetNews
March 23, 2004
Clint Boulton |
Opera Finds Its Voice In a partnership with IBM, the browser software maker develops a voice-activated browser to limit mouse-clicking. |
Technology Research News
January 1, 2003
Kimberly Patch |
Interface gets the point Researchers are working to untangle the relationships between prosody -- the loudness, pitch, and timing of speech -- and gestures in an attempt to improve the way computers recognize human gestures. |
