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InternetNews
December 15, 2010
Stuart J. Johnston |
Google Giving Voice Search a Personal Touch Search giant updates its voice-recognition technology to record and identify people's speech patterns and tones to build individualized models for users.   |
Technology Research News
March 23, 2005
Eric Smalley |
Common sense boosts speech software Scientists develop system to improve speech recognition accuracy. |
CRM
July 1, 2006
Coreen Bailor |
Microsoft Talks Pretty One Day The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps. |
CRM
November 2005
Coreen Bailor |
Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off. |
CRM
October 2012
Donna Fluss |
IVRs Get a Bad Rap There's no excuse for not investing in these systems. |
CIO
October 15, 2001
Fred Hapgood |
Look Who's Talking After a decade of deafness, speech interfaces finally are ready to listen... |
CRM
December 1, 2003
David Myron |
Speech Technology Begins to Realize Its Potential Vendor representatives discuss of the practicality of speech recognition in today's contact center. |
InternetNews
May 8, 2006
Andy Patrizio |
Microsoft Begins Testing Speech Server 2007 Microsoft today formally opened up a public beta test of the Microsoft Speech Server 2007, a significant upgrade to its voice recognition and telephony server with a host of new features and technologies. |
CRM
February 2015
Leonard Klie |
The Hidden Sources of Poor Customer Service Interactions should be designed with the customer in mind. |
The Motley Fool
December 16, 2010
Gabriel Perna |
Google Makes Voice Personal Google speaks with you. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
T.H.E. Journal
June 2000 |
New Products - iParrot from Macsense Macsense has introduced iParrot, a speech recognition headset for the Mac. Ideal for Mac-outfitted computer labs, its patent-pending "translator" provides superior noise canceling for speech recognition even in the noisiest environments... |
InternetNews
March 25, 2004
Michael Singer |
The Redmond Giant Speaks Out Microsoft says its Speech Server 2004 platform is worth its weight in SALT and that speech recognition has hit mainstream. |
PC Magazine
June 22, 2005
Sebastian Rupley |
Talk to Your Phone Through the new version of Windows Mobile software, Microsoft gives cell phones more PC-like capabilities and speech recognition. |
CRM
November 4, 2011
Leonard Klie |
VoiceHub Launches Low-Cost Call Router with Speech Recognition VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear The bearish opinion of Nuance Communications is that simply having a great product, speech recognition software in this case, does not necessarily mean having a great company. |
InternetNews
August 8, 2006
Andy Patrizio |
Microsoft Adds Speech To Communications Server Microsoft will fold its Speech Server software into the upcoming Office Communications server, thus integrating speech with instant messaging and e-mail communication. |
T.H.E. Journal
November 1999 |
Speech Recognition Made Easy with Talk to Me AURALOG's new range of Talk to Me language learning software is based on speech recognition technology.... |
Technology Research News
April 6, 2005
Eric Smalley |
Dialogue System Juggles Topics Researchers have built a dialogue management system that promises to improve verbal communication with computers by giving the machine a sense of the type of phrase a person is likely to say next. |
Bank Technology News
December 2001
Amy Newell |
Talking It Up Customers now can conduct their call-center banking by speaking to a computer in everyday language. Long a dream relegated to the realm of science-fiction, the technology is finally ready to go in the real world. But are financial institutions heeding the message? |
Technology Research News
January 1, 2003
Kimberly Patch |
Interface gets the point Researchers are working to untangle the relationships between prosody -- the loudness, pitch, and timing of speech -- and gestures in an attempt to improve the way computers recognize human gestures. |
CRM
December 2010 |
Separating Fact From Fiction Addressing myths regarding upgrading non-vXML-based applications and improving IVR applications. |
Wired
July 2004
Nahamoo, Phillips & Stern |
When Will We Really Be Able to Talk to Our PCs? Experts in the field sound off. |
CRM
May 1, 2006
Coreen Bailor |
Like a Circle in a Spiral Making your interactive voice response system as user friendly as possible will help increase customer loyalty and keep costs down. |
Bank Technology News
July 2005
Shane Kite |
Communications: Automated Talking Gets More Complex Interactive voice messaging-the next step beyond traditional interactive voice response-gives banks a shot at more proactive customer relationship management. But are there options? |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
CRM
October 1, 2005
Coreen Bailor |
On the Scene--Talk Good: Best Practices in Speech Deployment Industry experts provide guidance for considering and deploying speech technologies. |
BusinessWeek
May 2, 2005
Stephen H. Wildstrom |
At Last, A Phone That Takes Dictation Speech-recognition technology for dictation of text messages is becoming available on wireless phones. |
CRM
June 2012
Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. |
InternetNews
January 24, 2006
Clint Boulton |
IBM Talks Up Natural Speech Software IBM officials show off the company's latest advancements in speech recognition software. |
Insurance & Technology
November 17, 2004
Maura K. Ammenheuser |
Loud and Clear To improve customer service, insurers are increasingly turning to speech-based technology, and away from call centers, to handle consumer questions. The familiar touch-tone systems may soon go the way of the rotary phone. |
CRM
January 2004
David Myron |
(Automated) Talk Is Cheap Speech technology is saving companies big bucks. |
CRM
March 2014
Donna Fluss |
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. |
CRM
August 2007 |
The Voices of Reason Now enterprises can use technology to help employees search voicemails or recorded calls for key words and phrases, and, in the end, to decode important customer concerns. |
Entrepreneur
December 2008
Amanda C. Kooser |
A Computer that Hears You New advancements in speech recognition software mean better voice navigation, surfing, formatting and more. |
InternetNews
October 6, 2005
Sean Michael Kerner |
Microsoft Buys Speech Support Microsoft's Speech Server will tap new technology to help facilitate adaptive learning. |
BusinessWeek
May 22, 2006
Stephen H. Wildstrom |
Hello Again, Speech Recognition Voice controls are growing common in cars. Your handheld may be next. Speech has been flying below the radar for quite a while, promising more than it delivers. This next wave of tools could make devices easier to use and users more productive. |
CRM
April 1, 2007
Coreen Bailor |
Winnowing Customer Care Woes Craft applications with touch-tone and speech-enabled IVRs based on customer needs. |
CIO
November 15, 2001
John Edwards |
Speak Easy Using the Web as a catalog of English... |
Linux Journal
July 2000
Linley Gwennap |
Voice Recognition Ready for Consumer Devices This looks like the year that voice recognition finally reaches the mainstream. |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
The Motley Fool
February 8, 2005
Rich Smith |
ScanSoft Soars Wall Street recognizes profits at speech recognition firm. |
Bank Systems & Technology
August 31, 2004
Maura K. Ammenheuser |
Banks Hear Customers Loud and Clear By leveraging speech technologies, banks are improving customer service and cutting costs. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
CRM
May 1, 2007
Coreen Bailor |
Chatting Up Customers Down Under A telecommunications company combines speech with CTI and increases customer satisfaction, agent efficiency, and self-service adoption as a result. |
The Motley Fool
January 5, 2011
Steve Hall |
Five Technology Trends to Watch in 2011 The big moves in 2011 from various technology industries. |
CRM
February 1, 2007
Walter Rolandi |
Decrease IVR Hang-Ups Want a more effective interactive voice response system? Here are a few rules that can help prevent customer loss. |
CRM
November 1, 2006
Coreen Bailor |
Speech Recognition Leads to R&R Fluency Voice Technology helps a travel services company provide its customers with more communication choice. |
InternetNews
September 14, 2004
Ryan Naraine |
Berners-Lee Calls For More Voice Apps World Wide Web creator Sir Tim Berners-Lee throws out a challenge to developers in the voice recognition space and points out what really challenges CIOs. |
Fast Company
December 2004
Carleen Hawn |
Microsoft Skills William H. Gates III, chairman and chief software architect of Microsoft Corp., speaks about patience, fast-following, and the innovation gap. |
