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CRM
December 2003
Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year.   |
CRM
April 2004
Lisa Picarille |
The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win. |
InternetNews
September 12, 2005 |
Oracle to Buy Siebel For $5.85 Billion Oracle is again shaking up the enterprise software world with a $5.85 billion cash and stock deal to buy customer relationship management software maker Siebel Systems. |
CRM
April 2004
Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. |
CRM
August 1, 2003
Martin Schneider |
Quick Wins? In CRM initiatives, faster may mean better -- but not always. |
CRM
October 2005
Bailor et al. |
The 2005 CRM Market Leaders, Part 1 The CRM industry's impact -- especially in the small and medium business markets -- is growing more pervasive across industries and within organizations. Here's how the CRM leaders are driving the market and how they stack up against the competition. |
CRM
October 2006 |
The 2006 Market Leaders, Part 1 The need for data quality continues to influence every CRM niche. Some of this year's positional shifts will surprise you, and so will some companies that didn't move as much as they might have hoped. Amdocs... SSA Global Technologies... etc. |
CRM
December 2004
Jason Compton |
It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation. |
InternetNews
January 20, 2004
Jim Wagner |
Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service. |
CRM
December 1, 2005
Alexandra DeFelice |
Oracle and Siebel: What Does It Mean for Customers? End-users are looking for answers as they wait for the planned acquisition to close. |
CRM
December 1, 2005
Marshall Lager |
The Competitive Threat SAP, Onyx, and others look to seduce leery customers. The real question is, How is Oracle going to position itself against its competitors, and against itself? |
InternetNews
July 19, 2005
David Needle |
Siebel Scores High CRM Marks Forrester Research recognizes Siebel Systems' performance in the CRM market despite a tough year in other areas. |
InternetNews
September 13, 2005
Jim Wagner |
Oracle + Siebel = CRM Consolidation Oracle's $5.85 billion acquisition bid of Siebel Systems stirs another debate over best-of-breed vs. integrated suite in software deployment. |
CRM
November 1, 2005 |
destinationCRM Dashboard Oracle Will Buy Siebel... Microsoft Acquires a VoIP Startup... Siebel Continues to Lead Enterprise Deployment... CRM Software: A Customer Loyalty Problem... etc. |
CRM
September 2003
Ginger Conlon |
The 2003 Influential Leaders One of the great things about the CRM industry is the group of outspoken leaders who continually push for its success. Here, we spotlight customer-company and vendor executives who have made a significant impact in their company or on the industry in the past year. |
CRM
April 1, 2004
Martin Schneider |
News in Brief Of 17 CRM vendors reviewed in Gartner's "2004 CRM MarketScope for Midsize Enterprises" (MSEs), only three walked away with a "positive" rating. |
CRM
September 1, 2007
Coreen Bailor |
Sizing Up the CRM Situation Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth. |
CRM
February 2, 2004
Martin Schneider |
Merging for Midmarket Dominance Acquisitions increase in popularity as CRM vendors look to capture share in the midmarket. |
InternetNews
May 25, 2004
Clint Boulton |
Siebel Exec Proposes 'Customer-driven Enterprise' A Siebel EVP touts the firm's hybrid theory of large enterprise application centers and hosted, on-demand CRM applications to fulfill customers' needs. |
CRM
December 1, 2005 |
Quotables: All About Oracle Culled observation and opinion from: Marshall Lager, senior writer, CRM magazine... Larry Ellison, CEO, Oracle... Tom Siebel, cofounder and chairman of the board, Siebel Systems... etc. |
CRM
April 1, 2006
Alexandra DeFelice |
SAP's On-Demand Vision What can customers gain from the software giant's hosted offering? |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM
August 2010
William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
InternetNews
July 15, 2009 |
SAP Keeps Lead in CRM as Market, Rivals Grow Microsoft and Salesforce are the fastest-growing CRM software providers, according to a new report from Gartner. |
CFO
March 15, 2004
Anne Stuart |
Stuck on the Middle Enterprise software companies try to lure smaller customers with tailored products and lower prices. |
CRM
September 2007 |
The 2007 Market Awards: Enterprise Suite CRM The enterprise suite CRM market is at a critical point in its evolution. |
CRM
January 21, 2005
Jason Compton |
Enterprise CRM: Change Is Inevitable Vendors, strategies, and focus are all certain to evolve in 2005. |
CRM
September 1, 2007
David Myron |
CRM Continues Its Climb Salesforce.com and others prove that small oceans can still make big, big waves. |
InternetNews
June 13, 2006
Clint Boulton |
Oracle Busts a CRM (On Demand) Move Oracle added a new weapon to fight Salesforce.com and SAP in the battle for on-demand customer relationship management software, acquiring software maker Telephony@Work for an undisclosed sum. |
Entrepreneur
August 2003
Amanda C. Kooser |
Crowd Control Having trouble finding the ideal system for managing your customer relationships? We've got advice to get you moving in the right direction. |
CRM
December 2005
Marshall Lager |
The Year in (P)review Looking back, and to the future: CRM trends and events to watch: Would you like fries with your subsidiary?... And Oracle acquired everybody else... We're not going to say "On-demand is in demand" again, but... Information, please... |
CRM
August 1, 2003
Picarille & Myron |
Market Watch: Mid-Market CRM Aberdeen Group predicts that total CRM spending on hardware, software, and consulting services for 2003 will be $15.4 billion, an increase of about 14 percent over 2002. |
CRM
June 30, 2010
Lauren McKay |
7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM. |
CRM
March 1, 2004
Ginger Conlon |
CRM Strategy Is Taking Center Stage Organizations are increasingly adopting CRM as a business strategy rather than as simply a technology |
CRM
March 2003
David Myron |
Who's Minding the Mid-Market? Mid-market CRM vendors are partnering with consultants to get your business. Here are 10 tips to help you select the right consultant for your needs. |
CRM
June 2, 2003
Lisa Picarille |
PeopleSoft Dives Into the Mid-Market PeopleSoft Inc. is aggressively courting mid-market companies with its recent announcement of 13 new products aimed at businesses with annual revenue between $50 million and $500 million. |
CRM
April 1, 2004
Ginger Conlon |
Midmarket Mavericks Companies in the segment have a bigger choice of better products with improved services. |
CRM
April 13, 2004
Ginger Conlon |
People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization. |
CRM
May 1, 2006 |
destinationCRM Dashboard It's Siebel in the Service and Support Leader Corner... CRM Will Sustain Its Uptake... SAS Buys a Build Out in the MRM Market... Decisions, Not Data, Drive CRM Improvements... Siebel and SAP Dominate Western European CRM... etc. |
CRM
March 2004
the CRM editors |
The 2004 Service Leaders--Part II The leading customer service vendors for 2004 |
The Motley Fool
December 19, 2003 |
New Threat to Big Software CRM software provider Salesforce files for IPO and makes a lot of noise. |
CRM
October 2005
Bailor et al. |
The 2005 Influential Leaders Influential leaders are those who pave the way for others to follow. Here are CRM's top picks: Larry Ellison, CEO, Oracle... Greg Gianforte, CEO and Founder, RightNow Technologies... John Roberts, CEO and Cofounder, SugarCRM... etc. |
CRM
February 2, 2003
Lisa Picarille |
No Holds Barred CRM vendors are pulling out all the stops to boost sales. |
CRM
October 2006 |
The 2006 Influential Leaders These individuals' ideas have helped define the current state of CRM, but more, their influence will shape tomorrow's market. Edward Abbo, SVP of CRM Products, Oracle... Larry Ellison, CEO, Oracle... Greg Gianforte, CEO and founder, RightNow Technologies... etc. |
CRM
October 1, 2005 |
DestinationCRM Dashboard SAP's New Hosted Model?... Online Travel Reservations Are Missing the Boat... Epiphany Is Snatched Up by SSA While Unica Goes Public... The CRM Industry Is Here to Play... Siebel Takes Fiscal Short Steps Forward... etc. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 2) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
CRM
October 1, 2005
David Myron |
Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution. |
CIO
March 1, 2003 |
Microsoft Joins Another Fray - Midmarket CRM Redmond is aiming its first business software built on the .Net platform at the small to midsize market. SalesForce.com, SalesLogix and others are the likely rivals in that segment. |
InternetNews
April 29, 2005
Colin C. Haley |
Report: Oracle in Talks to Buy Siebel The enterprise software maker is reportedly in talks to buy the CRM specialist in a deal that could be worth $5B. |
