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InternetNews January 20, 2004 Jim Wagner |
Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service. |
InternetNews August 10, 2004 Michael Singer |
Player Gets Smarter with CRM SmartCompany enters the hosted applications market. The company said its differentiating feature is that it covers the entire company, not just the sales force. |
InternetNews October 5, 2004 Michael Singer |
Siebel Colors Its CRM Blue Siebel Systems partners with IBM and others to build its Customer Relationship Management and Business Intelligence businesses. |
InternetNews September 12, 2005 |
Oracle to Buy Siebel For $5.85 Billion Oracle is again shaking up the enterprise software world with a $5.85 billion cash and stock deal to buy customer relationship management software maker Siebel Systems. |
InternetNews May 3, 2004 Susan Kuchinskas |
Siebel Steps Down as CEO; Shuffle at IBM The CRM leader will relinquish the CEO role to an executive of long-time partner IBM, while Big Blue's CFO John Joyce is headed for Global Services. |
CRM December 2003 Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year. |
InternetNews March 29, 2005 Jim Wagner |
Siebel Launches 7th OnDemand Installment Officials say their commitment to hosted CRM is strong with latest OnDemand release. |
InternetNews April 29, 2005 Colin C. Haley |
Report: Oracle in Talks to Buy Siebel The enterprise software maker is reportedly in talks to buy the CRM specialist in a deal that could be worth $5B. |
CRM September 1, 2004 Joshua Weinberger |
Hot Seat: Will Price Win the Battle for the Customer? In the CRM service industry, which preaches to companies "sell on service, not price," price points are becoming hotly contested as hosted and on-demand offerings multiply. |
CRM May 1, 2008 |
destinationCRM Dashboard: May 2008 Essential strategies to improve customer experience... The future of ECM is simplicity... Oracle finally says "see ya" to "Siebel" for on demand CRM... |
CRM April 13, 2004 Ginger Conlon |
People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization. |
CRM December 1, 2005 Coreen Bailor |
Oracle's Quest for Siebel: Where Does NetSuite Stand? Commoditized technology puts the on-demand player in a fairly strong position. |
CRM May 2004 Emmy Favilla |
Who's Who in CRM The full Who's Who in CRM list, including Oracle's CEO Larry Ellison. |
InternetNews April 13, 2005 Jim Wagner |
Lawrie Out at Siebel Less than a year after taking over as CEO, Michael Lawrie's out and the former Accenture CEO George Shaheen is in at the CRM software maker Siebel. |
CRM March 1, 2004 |
Hot Seat: The Demand for On-Demand CRM CRM magazine posed the question, "Will hosted CRM ever eclipse on-site CRM in terms of popularity?" |
CRM September 2003 Guglielmo et al. |
The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CRM December 1, 2005 |
Quotables: All About Oracle Culled observation and opinion from: Marshall Lager, senior writer, CRM magazine... Larry Ellison, CEO, Oracle... Tom Siebel, cofounder and chairman of the board, Siebel Systems... etc. |
InternetNews April 19, 2005 Jim Wagner |
Siebel: 'We Can Do Better' Partners and competitors circle the field, as Siebel's new leadership promises a bright future. |
CRM March 1, 2004 Ginger Conlon |
CRM Strategy Is Taking Center Stage Organizations are increasingly adopting CRM as a business strategy rather than as simply a technology |
InternetNews June 15, 2005 Susan Kuchinskas |
Siebel Updates CRM OnDemand The fifth release in 12 months adds group calendaring and delegated task management. |
CRM June 1, 2004 David Myron |
Hosting Hits Call Centers ASP and traditional CRM vendors alike are in a race to capture share of the hosted contact center market. |
CRM December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
CRM April 2004 Lisa Picarille |
The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win. |
CRM November 1, 2005 |
destinationCRM Dashboard Oracle Will Buy Siebel... Microsoft Acquires a VoIP Startup... Siebel Continues to Lead Enterprise Deployment... CRM Software: A Customer Loyalty Problem... etc. |
InternetNews June 13, 2006 Clint Boulton |
Oracle Busts a CRM (On Demand) Move Oracle added a new weapon to fight Salesforce.com and SAP in the battle for on-demand customer relationship management software, acquiring software maker Telephony@Work for an undisclosed sum. |
InternetNews January 11, 2005 Jim Wagner |
Siebel Updates Hosted CRM Software The CRM vendor is tackling the verticals with OnDemand software catering to industry-specific markets. |
CRM October 1, 2005 David Myron |
Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution. |
CRM January 21, 2005 Jason Compton |
Enterprise CRM: Change Is Inevitable Vendors, strategies, and focus are all certain to evolve in 2005. |
InternetNews July 19, 2005 David Needle |
Siebel Scores High CRM Marks Forrester Research recognizes Siebel Systems' performance in the CRM market despite a tough year in other areas. |
CRM August 2, 2004 |
Who's Who in CRM In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at two executives from Microsoft. |
CRM July 2005 Barton Goldenberg |
Real-Time CRM: A Business Revolution in the Making Three trends are bringing companies to the next logical step and will fuel the next major growth in CRM and help organizations respond to customers' needs in real time. |
CRM September 1, 2006 Jessica Sebor |
Microsoft: Expecting a Live Baby Has the software giant's on-demand application incubated for too long? To whatever extent CRM Live succeeds, the last word may be what it says about the direction of the industry as a whole. |
CRM February 2, 2004 Martin Schneider |
Merging for Midmarket Dominance Acquisitions increase in popularity as CRM vendors look to capture share in the midmarket. |
CRM July 1, 2004 Ginger Conlon |
CRM: Alive and Kicking Instead of complaining about the confusion with CRM, we should educate people interested in implementing CRM--the strategy--in their companies. |
CRM September 1, 2007 Coreen Bailor |
Sizing Up the CRM Situation Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth. |
CRM December 1, 2005 Marshall Lager |
The Competitive Threat SAP, Onyx, and others look to seduce leery customers. The real question is, How is Oracle going to position itself against its competitors, and against itself? |
InternetNews December 17, 2004 Sean Michael Kerner |
Siebel Helps Customers With Latest Buy Siebel Systems announced this morning that it has signed a definitive agreement to purchase e-billing provider edocs. |
InternetNews October 17, 2005 Colin C. Haley |
Siebel CEO: No Slowing Down Despite the pending merger with Oracle, George Shaheen says Siebel Systems continues to innovate. |
InternetNews September 13, 2005 Jim Wagner |
Oracle + Siebel = CRM Consolidation Oracle's $5.85 billion acquisition bid of Siebel Systems stirs another debate over best-of-breed vs. integrated suite in software deployment. |
CIO May 1, 2001 Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
CRM October 1, 2007 Coreen Bailor |
Oracle's Name Game The latest Siebel CRM On Demand highlights the software giant's interest in the on-demand market and underscores the strength of the Siebel name. |
InternetNews December 6, 2005 Jim Wagner |
Microsoft's CRM For The Divisional Set Microsoft's Dynamics CRM 3.0 fills divisional roles within the enterprise. |
InternetNews December 22, 2005 Jim Wagner |
Green Light For Siebel-Oracle Merger The European Commission said a merged Oracle/Siebel offering wouldn't impede effective competition in its member countries and gave the purchase its blessing today. |
The Motley Fool November 23, 2010 |
HP to Sign Deal With Salesforce, May Dump Oracle Siebel If the deal happens, this would represent significant shift within the technology industry. |
CRM August 2010 William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
Entrepreneur August 2003 Amanda C. Kooser |
Crowd Control Having trouble finding the ideal system for managing your customer relationships? We've got advice to get you moving in the right direction. |
CRM June 2, 2003 Martin Schneider |
Hosts With the Most (Partners, That Is) ASP partnerships are aimed at giving customers robust CRM at a low price point. But are two vendors better than one? |
CRM April 1, 2006 Alexandra DeFelice |
SAP's On-Demand Vision What can customers gain from the software giant's hosted offering? |
Knowledge@Wharton |
How Siebel Systems Found Its Groove Siebel Systems, the world's leading provider of customer relationship management (CRM) software, hardly seems to have missed a step since 1993... |
InternetNews July 5, 2005 Jim Wagner |
Microsoft Previews Upcoming CRM Customer relationship management package has a simple user experience based on Microsoft Office. The package is fast, customizable, and has a low cost. |