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CRM
January 2012
Leonard Klie |
Can Mobile and IVR Avoid a Fight? Customer interaction technologies should support one another, not compete.   |
The Motley Fool
December 1, 2011
Keki Fatakia |
Nuance Rides the Apple Wave Nuance Communications posts higher revenues, incurs losses. |
The Motley Fool
December 14, 2009
Rex Moore |
Another Killer App for Smartphones Nuance unleashes the Dragon on the iPhone. |
InternetNews
April 27, 2004
Colin C. Haley |
Nuance Talks Up Security, Savings The speech technology specialist launches a new software package aimed at financial services and healthcare customers. |
The Motley Fool
November 17, 2010
Carl Bagh |
Google Voice App Now on Apple iPhone Apple's acceptance of Google Voice and its recent acceptance of an app by Skyfire that translates Adobe flash code into HTML speaks of Apple's slow but imminent conversion towards an open approach regarding its app store. |
The Motley Fool
December 20, 2011
Evan Niu |
Apple Inspired This Acquisition Voice-recognition specialists Nuance Communications and Vlingo are together at last. |
CRM
May 2012
Michele Masterson |
Natural Language Understanding Grows Up The bar has been raised for technologies that not only hear, but understand too. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
The Motley Fool
June 4, 2011
Gary Morgenthaler |
Dear Apple: Go Big With Siri and Nuance in iOS 5 Focusing on speech recognition and artificial intelligence could be a game-changer. |
CRM
August 1, 2003
David Myron |
Talk Is Cheap Some industry experts are now suggesting that companies bring customer support back to the telephone. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear The bearish opinion of Nuance Communications is that simply having a great product, speech recognition software in this case, does not necessarily mean having a great company. |
InternetNews
June 22, 2007
Nicholas Carlson |
Nuance Adds Tegic to Mobile Platform Nuance Communications today announced the purchase of AOL LLC subsidiary Tegic, the developers behind the T9 predictive text input software already installed on more than 2.5 billion devices. |
The Motley Fool
November 23, 2011
Anders Bylund |
Exactly How Is Siri Helping This Mobile Technology Expert? Apple's latest and greatest innovation is lifting Nuance, whether or not Siri actually uses its technologies. |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
CRM
October 18, 2004
Coreen Bailor |
It's About People, After All Incorporating the human element into contact center automation. |
CRM
March 2013 |
CRM Service Awards: Service Elite Activision began to explore solutions that would give it the flexibility it needed to service its gamers in the channel of their choice. Last March, the company selected Salesforce.com Service Cloud and was able to roll out the product globally and across three of its contact centers within 90 days. |
CRM
June 6, 2011
Leonard Klie |
Nuance Launches Complete Care Multichannel Solutions Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care. |
The Motley Fool
February 10, 2011
Anders Bylund |
Can Nuance Kick-Start Its Engines? Consumer goods could pave the way to renewed growth. |
CRM
October 2013
Leonard Klie |
Voice Biometrics Builds a Business Case Advances in speech security have made it more feasible and reliable as a call center tool. |
Bank Systems & Technology
March 29, 2006
Phil Britt |
Help Those Who Help Themselves Customer expectations are raising the bar for bank self-service. |
The Motley Fool
May 16, 2007
Dave Mock |
Nuance Raises Its Voice With Nuance's dominance of speech applications across multiple industries, the acquisition of VoiceSignal should give it new tools to help further position the company to cash in on the booming trend of voice access and control. Investors, take note. |
InternetNews
May 8, 2006
Andy Patrizio |
Microsoft Begins Testing Speech Server 2007 Microsoft today formally opened up a public beta test of the Microsoft Speech Server 2007, a significant upgrade to its voice recognition and telephony server with a host of new features and technologies. |
The Motley Fool
August 10, 2010
Anders Bylund |
This Will Be a Quick Bounce You can't keep a good company down for long. Take action while this sale lasts at Nuance Communications. |
The Motley Fool
November 21, 2007
Jason Ramage |
Dueling Fools: Nuance Bear Rebuttal The bears argue that Nuance Communications is on top, but only for now, as competition grows from many other sources. |
Entrepreneur
July 2008
Heather Clancy |
I Know That Voice There's a new generation of software and services that make use of a much more logical interface to control functions on your phone: the human voice. |
The Motley Fool
June 28, 2011
Thomas Lee |
Lost in Translation: Ford Teams With Nuance Communications to Master Human Language Ford can't force people to adjust their speech to use its commands. Instead, Ford wants to figure out how to interpret natural human speech. |
CRM
April 1, 2007
Colin Beasty |
Business Problem: CSRs Are Inundated with Routine Customer Inquiries, Which Increases Wait Time and Reduces Agent Effectiveness. Tech Solution: Speech-enabled IVRs. Aspect Customer Self-Service... Cisco Unified Customer Voice Portal... VoiceObjects 6... |
CRM
April 2006 |
The Rising Star and Service Excellence Awards Here are the companies that have customer service pundits talking: Interactive Intelligence... UniPress Software... FrontRange Solutions... The New Nuance... |
Financial Advisor
October 2006
David L. Lawrence |
This Software Can Improve Efficiency What makes Dragon Naturally Speaking 9 so useful is its seamless integration with Microsoft Office Suite or similar programs. |
InternetNews
October 27, 2009 |
Google Voice Has Your Number Google has tweaked its call-management app to allow callers to keep their existing mobile phone numbers. |
CRM
January 2004
David Myron |
(Automated) Talk Is Cheap Speech technology is saving companies big bucks. |
InternetNews
January 26, 2010 |
Google Throws Its Voice at iPhone, Palm Pre Despite its position as a mobile competitor, Google continues to support multiple platforms that compete with its Android-powered devices. |
CRM
August 13, 2012
Leonard Klie |
Customer Service Adapts to Multiple Environments But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
PC World
August 8, 2006
Jennifer Berger, PC World |
First Look: Dragon NaturallySpeaking 9 Voice-Recognition Software The latest edition of the venerable program is impressive but not perfect. |
CFO
January 1, 2005
Karen Bannan |
Ernestine, Meet Julie Natural language speech recognition is markedly improving voice-activated self-service. |
InternetNews
March 25, 2004
Michael Singer |
The Redmond Giant Speaks Out Microsoft says its Speech Server 2004 platform is worth its weight in SALT and that speech recognition has hit mainstream. |
CRM
November 15, 2010
Zor Gorelov |
The Decline of IVR The always-connected customer prefers self-service smartphone applications. |
The Motley Fool
November 22, 2011
Vibhuti Shah |
Nuance Plays Its Cards Right With Swype From company acquisitions and strategic partnerships to aggressive expansion plans, Nuance Communications has made the right moves to provide value for investors. |
The Motley Fool
October 10, 2011
Evan Niu |
Nuance Swipes Up Swype It looks like Nuance Communications has added another text input specialist to its arsenal. |
CRM
February 2, 2004 |
Hot Seat: Self-Help Alters the Service Landscape As Web self-help grows in popularity among both customers and the companies that serve them, CRM magazine asks: Can Web self-help solutions enable companies to bring outsourced customer service efforts back in house? Why or why not? |
The Motley Fool
June 22, 2010
Gregory T. Huang |
Nuance Acquires ShapeWriter, Ramps Up Pressure on Seattle Startup Swype The company is on the prowl. |
The Motley Fool
December 8, 2011
Evan Niu |
Siri, Do You Like Developers? There are hints that Apple may be considering opening Siri up to third-party developers. |
CRM
December 2010
Koa Beck |
Changing the Mobile Channel Mobile service is finally catching on with consumers of all ages -- but not everyone is embracing the same methods |
BusinessWeek
May 19, 2011
Peter Burrows |
Nuance Plays Hardball in Voice Recognition The speech-recognition software maker has acquired at least four companies after suing them first |
The Motley Fool
November 23, 2010
Anders Bylund |
Nuance Plus Apple Equals Bupkus Looking at the overnight stock chart for Nuance Communications, you'd be well within your rights to question Mr. Market's sanity. |
The Motley Fool
August 23, 2006
Tim Beyers |
Who's Buying Now? Sometimes insiders are buying for all the right reasons. Who's at it this week? CPI International... Famous Dave's... LeapFrog Enterprises... Lennox International... Nuance Communications... etc. |
CRM
July 1, 2006
Coreen Bailor |
Microsoft Talks Pretty One Day The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps. |
InternetNews
February 18, 2011
Stuart J. Johnston |
IBM's Watson Goes from Jeopardy to Medicine After its supercomputer flattened two human challengers at Jeopardy, IBM announced a collaboration with a leading voice technology firm to teach the computer bedside manners. |
CRM
May 2012
Leonard Klie |
In the Air Instead of on the Line A natural language-based IVR connects US Airways passengers to better service. |
