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CRM
September 2013
Leonard Klie |
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground.   |
The Motley Fool
April 26, 2011
Anders Bylund |
Interactive Intelligence Shares Plunged: What You Need to Know Shares of voice over Internet protocol technologist Interactive Intelligence got a bad signal today, falling a precipitous 14.8% as of this writing on heavy volume, and might go lower still when the day is done. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Leaders: Interactive Voice Response While interactive voice response systems were once only used by large companies that received massive amounts of calls, small businesses are now adopting the technology in large numbers as well. |
CRM
June 9, 2015 |
Jacada Makes Visual IVR Available on the Interactive Intelligence MarketPlace Jacada has joined the Interactive Intelligence Global Alliance Program. |
Science News
June 12, 2004 |
Light Projects This colorful, interactive Web site provides a lively introduction to the nature of light and spectra. |
CRM
February 11, 2011 |
IVR Technology Group Announces iCAN Post-Call Surveys IVR Technology Group, a provider of intelligent voice response services and solutions, has introduced a feature-rich, post-call survey application that can be coupled with its IVR hosted services platform to provide call centers with easy access to very robust, automated telephony tools. |
CRM
November 5, 2015
Marge Connelly |
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains. |
T.H.E. Journal
November 2007 |
Extracurricular :: For Technologists Who do Their Homework Interactive whiteboards are quickly gaining a presence in US schools. District technology directors tell why. |
CRM
February 2015
David Myron |
Correct Problems Caused by Outdated Automation Systems 'Personalization should permeate the customer experience at every touch point.' |
CRM
December 2010
Donna Fluss |
Speaking of Solid Payback Optimizing your interactive voice response system may require only a small investment |
Science News
August 5, 2006 |
Science Safari: Cryptology for Kids The National Security Agency has created an interactive Web site for kids, allowing them to play games and solve puzzles as they learn about codes, ciphers, cryptology, and more. |
T.H.E. Journal
June 18, 2009
David Nagel |
Smart Debuts Wide-Format Interactive Whiteboard, Pen Display The Smart Board 685ix is a fully integrated interactive whiteboard whiteboard system. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
Information Today
January 5, 2009 |
SEC Approves Requirement of Interactive Data for Financial Reporting With interactive data, all of the facts in a financial statement are labeled with unique computer-readable "tags," which function like bar codes to make financial information more searchable on the internet. |
CRM
April 16, 2015 |
Zappix Launches Visual IVR Big Data Analytics Zappix Visual IVR now includes a big data analytics suite, allowing companies to get a true picture of multichannel interactions. |
CRM
December 2013
Leonard Klie |
Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study. |
CRM
April 2014
Leonard Klie |
From IVRs to Automated Interactive Customer Contacts Chat, SMS, and virtual agent solutions have a strong future if deployed wisely. |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space. |
Science News
March 24, 2007 |
Science Safari: Lakeshore Nature Preserve This award-winning interactive map will help you appreciate the qualities of the nature preserve at the University of Wisconsin-Madison. |
CRM
December 7, 2012 |
Latin America's Contact Center Market Is Booming Adoption of interactive voice response and agent performance optimization systems is increasing. |
CRM
January 2004
David Myron |
(Automated) Talk Is Cheap Speech technology is saving companies big bucks. |
CRM
June 30, 2015 |
IVR Technology Group and Jacada Partner Jacada will offer Visual IVR technology to IVR Technology Group's customers. |
T.H.E. Journal
May 2005 |
NetSupport School Version 7.5 This complete software-only solution provides interactive classroom instruction, monitoring, collaboration and testing. |
CRM
March 2014
David Myron |
Top 3 Customer Service Trends for 2014 This year's hottest customer service trends include social media, cloud technology, and mobile devices. |
InternetNews
April 21, 2006
Nicholas Carlson |
Internet Ads up 30% Internet advertising revenues grew 30 percent, earning $12.5 billion in 2005, according to numbers released today by Interactive Advertising Bureau and PricewaterhouseCoopers. |
The Motley Fool
September 10, 2004
Tom Taulli |
Is Harris Outside the Margin of Error? The research and opinion business is far from unexciting. Harris Interactive's stock increased $0.25 to $6.46. |
InternetNews
February 23, 2007
Nicholas Carlson |
Strategic Data Buy For Fox Interactive News Corp's Fox Interactive Media, today announced it acquired Strategic Data Corporation, an interactive advertising technology company. |
CRM
December 4, 2015
Gregory Pal |
Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales. |
CRM
June 6, 2011
Leonard Klie |
Nuance Launches Complete Care Multichannel Solutions Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care. |
CRM
October 1, 2009
Donna Fluss |
Voice Self-Service to the Rescue When live agents can't be had, interactive voice response systems may suffice. |
CRM
October 2012
Donna Fluss |
IVRs Get a Bad Rap There's no excuse for not investing in these systems. |
The Motley Fool
September 25, 2009
Rick Aristotle Munarriz |
GAME On in China Shanda Games priced its offering of 83.5 million shares at the high end of its $10.50 to $12.50 range, becoming the largest stateside IPO by a Chinese Internet company. |
Home Theater
October 12, 2009
Mark Fleischmann |
Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers. |
InternetNews
April 28, 2011
Sean Michael Kerner |
Google Releases Chrome 11 New browser release include voice to text engine and fixes over 25 security flaws. |
The Motley Fool
September 27, 2010
Travis Hoium |
Interactive Changes at Disney There's a chance to boost Disney's Interactive Media division as Steve Wadsworth steps down as its leader. |
CRM
June 14, 2011
Brittany Farb |
eGain Launches Interactive B2C Sales and Marketing Software eGain Interactive Sales Suite helps e-business and marketing teams quickly deploy, assess, and refine customer engagement strategies with contextual promotions and proactive assistance. |
CRM
October 20, 2010
Juan Martinez |
Interactive Intelligence Collects Latitude Software for $14 Million In an effort to expand its position in the collections vertical, Interactive Intelligence recently acquired Latitude Software, a provider of debt-collection software and services. |
Managed Care
October 2003 |
Link between cost-sharing, noncompliance cited Two-thirds of American adults surveyed in a Wall Street Journal/Harris Interactive poll say that increasing out-of-pocket health care costs will deter people from seeking health care services when needed. |
T.H.E. Journal
December 2006 |
Smart Board 600i by Smart Technologies Smart Technologies' Smart Board 600i interactive whiteboard system streamlines the classroom and simplifies the effort teachers must make to learn new electronics. |
InternetNews
August 7, 2006
Clint Boulton |
Google Goes Sole Searching with MySpace, Fox Google will pay News Corp. $900 million through 2010 to be the exclusive search and keyword advertising sales provider for MySpace.com and other Fox Interactive Media Web sites owned by the media giant. |
PC Magazine
December 9, 2003 |
Interactive Plasma Display Hitachi Software's Interactive Communications Group has introduced the Hitachi StarBoard P-50X, an interactive 50-inch plasma display device for presenters and educators. |
T.H.E. Journal
March 2000 |
FYI - Remark Web Survey ...new version of its Remark Web Survey, designed to help educators and Web administrators create interactive forms... |
CRM
May 2013
Donna Fluss |
The Rise of Social Customer Care Best practices for staying on top of the new service landscape. |
CRM
February 2015
Leonard Klie |
The Hidden Sources of Poor Customer Service Interactions should be designed with the customer in mind. |
PC Magazine
March 2, 2005
Sebastian Rupley |
The Bird's-Eye View The Interactive Wall is a 10'x4' prototypical control center for workplace collaboration featuring a touch-sensitive, high-resolution display fed with data, text, and graphics. |
T.H.E. Journal
September 1999 |
Hands-On - International Computers International Computers has introduced TVWebLinks to simplify the production of interactive television and distance learning videos.... |
CRM
November 2011
Leonard Klie |
Marketing Dollars Move to Interactive Spending in this segment will rival TV advertising by 2016. |
InternetNews
October 5, 2009 |
Internet Ad Spending Down, But It Could Be Worse Although interactive advertising is still slipping, the category overall is still faring well compared to traditional marketing. |
The Motley Fool
October 25, 2011
Evan Niu |
Interactive Intelligence Shares Got Destroyed: What You Need to Know Shares of Interactive Intelligence Group are losing their connection today, down by as much as a whopping 28%, after the company reported disappointing third-quarter earnings last night. |
T.H.E. Journal
January 2009 |
Smart Table by Smart Technologies The Smart Table, is an interactive learning center designed for students from preschool to sixth grade. |
