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Search Engine Watch
February 25, 2011
Jon Schepke
Ratings & Reviews: 5 Strategies for Local Businesses Ratings and reviews are essential to local businesses. They help by differentiating products and services, improving search engine rankings, and driving free web traffic. mark for My Articles similar articles
Financial Planning
December 1, 2010
Stephanie Bogan
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. mark for My Articles similar articles
Search Engine Watch
December 12, 2008
Gregg Stewart
User Ratings and Reviews: Join the Conversation Consumer usage of ratings and reviews continues to grow, as well as their importance to everyday local business information. Word-of-mouth marketing is one of the most effective ways to sell a product/service, and that's exactly what consumer reviews provide online. mark for My Articles similar articles
CRM
December 2011
Donna Fluss
Using Social Media for Customer Service Is a Strategic Imperative Protect and enhance your company's image. mark for My Articles similar articles
CRM
October 2013
Woody Driggs
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. mark for My Articles similar articles
Search Engine Watch
July 15, 2010
Price Glomski
Google Ratings: Could they Change Your Business? This extension allows brands the ability to take over more space on the page while introducing a more dynamic call to action. mark for My Articles similar articles
CRM
April 27, 2012
Ashish Gambhir
How Customer Intelligence Drives Loyalty Listening to -- and acting on -- consumer comments is the best strategy. There is no better place to learn how best to execute changes than from online guest feedback. mark for My Articles similar articles
Fast Company
May 2009
Anya Kamenetz
Update Small business owners have claimed that soon after they got negative reviews on Yelp, a sales rep from the site would call and offer to eliminate the one-star ratings. mark for My Articles similar articles
CRM
February 17, 2012
Ashish Gambhir
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. mark for My Articles similar articles
Fast Company
March 2004
Seth Godin
How to Give Feedback Give great feedback! Most people don't. Here are four rules for making your input count. mark for My Articles similar articles
Information Today
June 11, 2015
Ratings and Reviews Come to Boopsie Mobile App Boopsie for Libraries will add rating and reviewing capabilities to its mobile platform. mark for My Articles similar articles
InternetNews
September 17, 2009
Facebook, Twitter and Social Media Marketing A significant number of brands have amped up their social media marketing, but it's not just all about tapping Facebook and Twitter, says a new study. mark for My Articles similar articles
PC World
May 2003
Michael Gowan
Public Opinions: Inside User Reviews All over the Web, all kinds of people write real-world reviews of tech products. Can you rely on them? Here's the straight scoop. mark for My Articles similar articles
CRM
August 2004
Coreen Bailor
Texas Instruments Takes a Walk Simulations allow TI managers to fully experience what it is like to be one of their own customers. mark for My Articles similar articles
Entrepreneur
June 2007
Catherine Seda
Rave Reviews On the web, customer testimonials speak louder than advertising. mark for My Articles similar articles
HBS Working Knowledge
October 24, 2011
Michael Blanding
The Yelp Factor: Are Consumer Reviews Good for Business? Harvard Business School Assistant Professor Michael Luca shows just how much restaurant reviews on Yelp affect companies' bottom lines and studies the problem of reputation-building in online marketplaces. mark for My Articles similar articles
Entrepreneur
August 2005
Chris McGinnis
Seeing Stars Get hotel ratings from people who have actually stayed there. These Web sites offer honest hotel reviews from real travelers like you. mark for My Articles similar articles
CRM
March 2014
Maria Minsker
Influencing Customers in the Age of Information A Stanford professor shares insights on the shift from relative to absolute consumer decision-making. mark for My Articles similar articles
InternetNews
November 30, 2007
Kenneth Corbin
Online Reviews Drive Offline Sales A new study reports that the online ratings consumers give products and services have a direct impact on people's offline purchasing decisions. mark for My Articles similar articles
CRM
November 2013
Insert Humanity and Trust into Customer Relationships It's more than listening; it's incorporating feedback into the enterprise. mark for My Articles similar articles
HBS Working Knowledge
January 28, 2013
Kim Girard
Helping Yelp Create More Accurate Reviews Over time, Yelp's reader rating system of restaurants can make or break an operation, but professor Michael Luca shows the program has flaws. Can a more accurate, fairer system be created? mark for My Articles similar articles
Entrepreneur
August 2003
Melissa Campanelli
The Ratings Game Many sites allow visitors to review and rate the products they're selling. Should you follow suit? mark for My Articles similar articles
CRM
May 17, 2013
Lane Cochrane
All Customer Feedback Is Not Created Equal Voice-of-the-customer data has come to represent a broad spectrum of data streams, from traditional consumer research, convenience surveys, comment cards, and call center verbatim, all the way through to social media. mark for My Articles similar articles
CRM
May 2015
Maria Minsker
Customer Reviews Drive CitizenShipper's Word-of-Mouth Marketing Trustpilot's review validation platform adds credibility to claims mark for My Articles similar articles
The Motley Fool
December 2, 2011
Alexander Crawford
Breakout Ideas: 10 Stocks Near Lows With Strong Corporate Governance Do you think these companies are in a position to overcome the trend and rise from their recent lows? mark for My Articles similar articles
HBS Working Knowledge
February 23, 2004
Lauren Keller Johnson
Retooling 360s for Better Performance For better or worse, the 360-degree feedback tool is standard operating procedure in many organizations. Harvard Management Update evaluates the evaluation method---and sees room for improvement. mark for My Articles similar articles
CRM
January 2015
Maria Minsker
Should Businesses Review Customers? Reverse reviews hold customers accountable for their behaviors. mark for My Articles similar articles
Search Engine Watch
June 28, 2010
Nathan Linnell
Measuring Audience Engagement in Social Media Providing a framework for measuring audience engagement while also soliciting feedback for additional metrics that should be factored into such a calculation. mark for My Articles similar articles
CRM
October 2012
Leonard Klie
In High Tech, Social CRM Is All the Rage Technology vendors tap into social media and online communities to let customers serve one another. mark for My Articles similar articles
Inc.
December 2008
Ryan Underwood
Tell Us What You Really Think If you want to know how your customers feel about your company, it's easier than ever to find out. And if some of them happen to be badmouthing you, you may even have a chance to change their minds. mark for My Articles similar articles
Search Engine Watch
April 29, 2009
Tim Ash
The Decision-Making Funnel, Stage 3: Desire, Part 2 We've been discussing the well-known AIDA conversion funnel and how it governs all Web conversions. We've already examined awareness and interest, and now we continue looking at the desire stage. mark for My Articles similar articles
Job Journal
January 13, 2013
Derek Kinner
Quick Fix: Don't Take References for Granted More and more employers are contacting applicants' references these days, sometimes with unintended consequences for jobseekers. Here's a simple way to ensure you're not sabotaging your job search by relying on the wrong people. mark for My Articles similar articles
CRM
March 2012
Leonard Klie
Being Hospitable Means Being Social Hotel chains open communities to communicate with guests. mark for My Articles similar articles
CRM
May 12, 2015
Reevoo Partners with Feedback Ferret on Travel App Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback. mark for My Articles similar articles
Investment Advisor
August 2010
Marlene Y. Satter
Morningstar to Rate 529 Plans Morningstar, which has researched 529 plans for years, is now adding a qualitative rating system for the plans, and quantitative ratings on 529 options within the plans. mark for My Articles similar articles
CRM
November 22, 2013
Kristin Muhlner
Making the Most of Social Media Data Tap into this one-stop business intelligence source for your smartest budget ever. mark for My Articles similar articles
PC Magazine
September 7, 2010
Ben Gottesman
Readers' Choice Awards 2010 Our yearly survey reveals just who our readers love -- and who they don't -- in the world of technology products including computers, ISPs, and TVs. mark for My Articles similar articles
CRM
October 17, 2014
Yaron Wilf
How Social Service Communities Can Drive Loyalty When customers help each other, companies and customers win. mark for My Articles similar articles
Search Engine Watch
February 24, 2011
Jacob Morgan
External, Hybrid, and Internal Communities: Why You Should Care Exploring three social communities and some typical business problems that effective engagement can solve. mark for My Articles similar articles
CRM
June 3, 2011
Jason Peck
Engage Customers With Social Media Taking your company to the next level. Having a process for engaging customers with social media is crucial to success. mark for My Articles similar articles
AFP eWire
February 4, 2008
Are Nonprofit Leaders More Effective Than Corporate Execs? Nonprofit leaders scored significantly higher than their for-profit counterparts in a recent study about leadership practices. mark for My Articles similar articles
CRM
December 2009
Bruce Temkin
7 Keys to Customer Experience Big-picture advice for how to improve the customer experience over the next year. mark for My Articles similar articles
CRM
February 2011
Fluss & Rogers
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. mark for My Articles similar articles
Information Today
February 2, 2009
EBSCO to Distribute ConsumerReports.org Subscriptions to Libraries Consumers Union and EBSCO Publishing announced a distribution partnership allowing libraries to subscribe to ConsumerReports.org for a fixed annual subscription. mark for My Articles similar articles
HBS Working Knowledge
November 3, 2006
Jim Heskett
What's to be Done About Performance Reviews? If formal evaluations weren't required, would we even provide them? mark for My Articles similar articles
Information Today
July 14, 2008
AquaBrowser Adds Social Networking Tools New features boost the existing AquaBrowser social networking experience and are designed to create a true global community for library users. mark for My Articles similar articles
Financial Advisor
December 2006
Pomering & Littlechild
Using Client Feedback To Unlock Client Value How can you use client feedback to unlock client value in your financial advisory business? mark for My Articles similar articles
OCC Bulletin
March 28, 2005
Credit Risk Proposed changes for the classification of commercial credit exposures, which are used to identify higher risk commercial loans and determine classified loan ratios. mark for My Articles similar articles
CRM
June 1, 2009
Denis Pombriant
The New Currency of Social Media Active engagement gives us a chance to better understand the customer. mark for My Articles similar articles
PC Magazine
April 27, 2011
Ben Gottesman
Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops. mark for My Articles similar articles