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Search Engine Watch February 25, 2011 Jon Schepke |
Ratings & Reviews: 5 Strategies for Local Businesses Ratings and reviews are essential to local businesses. They help by differentiating products and services, improving search engine rankings, and driving free web traffic. |
Financial Planning December 1, 2010 Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
Search Engine Watch December 12, 2008 Gregg Stewart |
User Ratings and Reviews: Join the Conversation Consumer usage of ratings and reviews continues to grow, as well as their importance to everyday local business information. Word-of-mouth marketing is one of the most effective ways to sell a product/service, and that's exactly what consumer reviews provide online. |
CRM December 2011 Donna Fluss |
Using Social Media for Customer Service Is a Strategic Imperative Protect and enhance your company's image. |
CRM October 2013 Woody Driggs |
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. |
Search Engine Watch July 15, 2010 Price Glomski |
Google Ratings: Could they Change Your Business? This extension allows brands the ability to take over more space on the page while introducing a more dynamic call to action. |
CRM April 27, 2012 Ashish Gambhir |
How Customer Intelligence Drives Loyalty Listening to -- and acting on -- consumer comments is the best strategy. There is no better place to learn how best to execute changes than from online guest feedback. |
Fast Company May 2009 Anya Kamenetz |
Update Small business owners have claimed that soon after they got negative reviews on Yelp, a sales rep from the site would call and offer to eliminate the one-star ratings. |
CRM February 17, 2012 Ashish Gambhir |
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. |
Fast Company March 2004 Seth Godin |
How to Give Feedback Give great feedback! Most people don't. Here are four rules for making your input count. |
Information Today June 11, 2015 |
Ratings and Reviews Come to Boopsie Mobile App Boopsie for Libraries will add rating and reviewing capabilities to its mobile platform. |
InternetNews September 17, 2009 |
Facebook, Twitter and Social Media Marketing A significant number of brands have amped up their social media marketing, but it's not just all about tapping Facebook and Twitter, says a new study. |
PC World May 2003 Michael Gowan |
Public Opinions: Inside User Reviews All over the Web, all kinds of people write real-world reviews of tech products. Can you rely on them? Here's the straight scoop. |
CRM August 2004 Coreen Bailor |
Texas Instruments Takes a Walk Simulations allow TI managers to fully experience what it is like to be one of their own customers. |
Entrepreneur June 2007 Catherine Seda |
Rave Reviews On the web, customer testimonials speak louder than advertising. |
HBS Working Knowledge October 24, 2011 Michael Blanding |
The Yelp Factor: Are Consumer Reviews Good for Business? Harvard Business School Assistant Professor Michael Luca shows just how much restaurant reviews on Yelp affect companies' bottom lines and studies the problem of reputation-building in online marketplaces. |
Entrepreneur August 2005 Chris McGinnis |
Seeing Stars Get hotel ratings from people who have actually stayed there. These Web sites offer honest hotel reviews from real travelers like you. |
CRM March 2014 Maria Minsker |
Influencing Customers in the Age of Information A Stanford professor shares insights on the shift from relative to absolute consumer decision-making. |
InternetNews November 30, 2007 Kenneth Corbin |
Online Reviews Drive Offline Sales A new study reports that the online ratings consumers give products and services have a direct impact on people's offline purchasing decisions. |
CRM November 2013 |
Insert Humanity and Trust into Customer Relationships It's more than listening; it's incorporating feedback into the enterprise. |
HBS Working Knowledge January 28, 2013 Kim Girard |
Helping Yelp Create More Accurate Reviews Over time, Yelp's reader rating system of restaurants can make or break an operation, but professor Michael Luca shows the program has flaws. Can a more accurate, fairer system be created? |
Entrepreneur August 2003 Melissa Campanelli |
The Ratings Game Many sites allow visitors to review and rate the products they're selling. Should you follow suit? |
CRM May 17, 2013 Lane Cochrane |
All Customer Feedback Is Not Created Equal Voice-of-the-customer data has come to represent a broad spectrum of data streams, from traditional consumer research, convenience surveys, comment cards, and call center verbatim, all the way through to social media. |
CRM May 2015 Maria Minsker |
Customer Reviews Drive CitizenShipper's Word-of-Mouth Marketing Trustpilot's review validation platform adds credibility to claims |
The Motley Fool December 2, 2011 Alexander Crawford |
Breakout Ideas: 10 Stocks Near Lows With Strong Corporate Governance Do you think these companies are in a position to overcome the trend and rise from their recent lows? |
HBS Working Knowledge February 23, 2004 Lauren Keller Johnson |
Retooling 360s for Better Performance For better or worse, the 360-degree feedback tool is standard operating procedure in many organizations. Harvard Management Update evaluates the evaluation method---and sees room for improvement. |
CRM January 2015 Maria Minsker |
Should Businesses Review Customers? Reverse reviews hold customers accountable for their behaviors. |
Search Engine Watch June 28, 2010 Nathan Linnell |
Measuring Audience Engagement in Social Media Providing a framework for measuring audience engagement while also soliciting feedback for additional metrics that should be factored into such a calculation. |
CRM October 2012 Leonard Klie |
In High Tech, Social CRM Is All the Rage Technology vendors tap into social media and online communities to let customers serve one another. |
Inc. December 2008 Ryan Underwood |
Tell Us What You Really Think If you want to know how your customers feel about your company, it's easier than ever to find out. And if some of them happen to be badmouthing you, you may even have a chance to change their minds. |
Search Engine Watch April 29, 2009 Tim Ash |
The Decision-Making Funnel, Stage 3: Desire, Part 2 We've been discussing the well-known AIDA conversion funnel and how it governs all Web conversions. We've already examined awareness and interest, and now we continue looking at the desire stage. |
Job Journal January 13, 2013 Derek Kinner |
Quick Fix: Don't Take References for Granted More and more employers are contacting applicants' references these days, sometimes with unintended consequences for jobseekers. Here's a simple way to ensure you're not sabotaging your job search by relying on the wrong people. |
CRM March 2012 Leonard Klie |
Being Hospitable Means Being Social Hotel chains open communities to communicate with guests. |
CRM May 12, 2015 |
Reevoo Partners with Feedback Ferret on Travel App Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback. |
Investment Advisor August 2010 Marlene Y. Satter |
Morningstar to Rate 529 Plans Morningstar, which has researched 529 plans for years, is now adding a qualitative rating system for the plans, and quantitative ratings on 529 options within the plans. |
CRM November 22, 2013 Kristin Muhlner |
Making the Most of Social Media Data Tap into this one-stop business intelligence source for your smartest budget ever. |
PC Magazine September 7, 2010 Ben Gottesman |
Readers' Choice Awards 2010 Our yearly survey reveals just who our readers love -- and who they don't -- in the world of technology products including computers, ISPs, and TVs. |
CRM October 17, 2014 Yaron Wilf |
How Social Service Communities Can Drive Loyalty When customers help each other, companies and customers win. |
Search Engine Watch February 24, 2011 Jacob Morgan |
External, Hybrid, and Internal Communities: Why You Should Care Exploring three social communities and some typical business problems that effective engagement can solve. |
CRM June 3, 2011 Jason Peck |
Engage Customers With Social Media Taking your company to the next level. Having a process for engaging customers with social media is crucial to success. |
AFP eWire February 4, 2008 |
Are Nonprofit Leaders More Effective Than Corporate Execs? Nonprofit leaders scored significantly higher than their for-profit counterparts in a recent study about leadership practices. |
CRM December 2009 Bruce Temkin |
7 Keys to Customer Experience Big-picture advice for how to improve the customer experience over the next year. |
CRM February 2011 Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
Information Today February 2, 2009 |
EBSCO to Distribute ConsumerReports.org Subscriptions to Libraries Consumers Union and EBSCO Publishing announced a distribution partnership allowing libraries to subscribe to ConsumerReports.org for a fixed annual subscription. |
HBS Working Knowledge November 3, 2006 Jim Heskett |
What's to be Done About Performance Reviews? If formal evaluations weren't required, would we even provide them? |
Information Today July 14, 2008 |
AquaBrowser Adds Social Networking Tools New features boost the existing AquaBrowser social networking experience and are designed to create a true global community for library users. |
Financial Advisor December 2006 Pomering & Littlechild |
Using Client Feedback To Unlock Client Value How can you use client feedback to unlock client value in your financial advisory business? |
OCC Bulletin March 28, 2005 |
Credit Risk Proposed changes for the classification of commercial credit exposures, which are used to identify higher risk commercial loans and determine classified loan ratios. |
CRM June 1, 2009 Denis Pombriant |
The New Currency of Social Media Active engagement gives us a chance to better understand the customer. |
PC Magazine April 27, 2011 Ben Gottesman |
Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops. |