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CIO
May 1, 2003
Susan H. Cramm |
An All-Around Waste of Time Full-circle or 360-degree feedback assessments must meet three conditions to be useful: tailored, internalized and followed up.   |
CIO
November 1, 2001
Jeffrey L. Seglin |
Reviews in the Round Ever been asked to review your boss? You might want to get ready. A Society for Human Resource Management survey last year found that 32 percent of human resource professionals were using 360-degree feedback for executives at their companies... |
CIO
May 1, 2003
Susan H. Cramm |
Reader Q&A Responses to issues raised by 360-degree assessment programs |
Financial Advisor
June 2007
Rebecca Pomering |
Building The Dream Team A performance management system is critical to the health and success of any financial advisory firm. A well-designed performance management system helps managers meet the need for individual challenge and motivation that aligns with the firm's strategic direction. |
Financial Planning
December 1, 2010
Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
CIO
October 1, 2002
Michael Schrage |
Go Full Circle Doing 360-degree reviews of your IT staff will help manage user expectations. |
CRM
August 19, 2010
Justin Schuster |
5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line. |
CRM
October 2013
Woody Driggs |
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. |
Entrepreneur
September 2008
Robert Kiyosaki |
Hear This It may be hard to swallow, but negative feedback can get you heading in the right direction. |
Financial Planning
December 1, 2008
John J Bowen Jr |
Go Team! With today's roiling financial markets and stressed-out clients, it's more important than ever to create a high-performance team at your firm. |
InternetNews
February 24, 2006
David Miller |
Playing the eBay Numbers Game Experts warn against blithe belief in the veracity of eBay ratings. Buyers and sellers wrestle with fraud in the auctioneer's feedback system. |
Financial Advisor
July 2006
Littlechild & Pomering |
Unlocking Client Value The first question financial advisors should ask is not "how" to survey clients but "why" you should do it in the first place. In addition to allowing you to stay on top of changing client needs, interests and expectations, the reasons abound. |
CRM
May 12, 2015 |
Reevoo Partners with Feedback Ferret on Travel App Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback. |
CRM
February 2011
Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
Financial Advisor
December 2006
Pomering & Littlechild |
Using Client Feedback To Unlock Client Value How can you use client feedback to unlock client value in your financial advisory business? |
Fast Company
March 2004
Seth Godin |
How to Give Feedback Give great feedback! Most people don't. Here are four rules for making your input count. |
Entrepreneur
August 2003
Elizabeth Goodgold |
A Matter of Opinion Generating customer feedback: how to go about it? |
CRM
December 1, 2015
Jeff Coleman |
4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up. |
AFP eWire
February 4, 2008 |
Are Nonprofit Leaders More Effective Than Corporate Execs? Nonprofit leaders scored significantly higher than their for-profit counterparts in a recent study about leadership practices. |
CRM
February 17, 2012
Ashish Gambhir |
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. |
BusinessWeek
July 23, 2009
Jeffrey Pfeffer |
Low Grades for Performance Reviews Managers and employees alike sense the truth: Workplace appraisals aren't working. |
BusinessWeek
September 10, 2007
Kerry Sulkowicz |
Straight Talk At Review Time How do you learn the art of delivering constructive criticism to employees? |
AskMen.com
Gregory Batts |
Get A Great Performance Evaluation Performance evaluations; some guys love them, some hate them, but at some point, your performance will be formally reviewed by your boss. |
CRM
July 2012
Leonard Klie |
Listening to the Voice of the Customer As companies adopt voice of the customer solutions, customers expect them to act on their feedback. |
IndustryWeek
October 1, 2007
John R. Brandt |
Brandt On Leadership -- New Rules for When to Provide Feedback A manager could go a long way by following these three rules of feedback. |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
HRO Today
September 2008 |
Employee Recognition: Dissecting Today's Market Are you keeping your workforce engaged? Do they feel valued as your most important corporate asset? How is sponsoring a corporate employee recognition program helping your organization improve performance? |
Pharmaceutical Executive
September 1, 2011 |
From Team Member to Team Leader Preparing sales people to step into a manager's role requires clear communication of company objectives, proper support, and incentives beyond a paycheck. |
CIO
August 13, 2008
Karan Sorenson |
Why Mentoring Creates Competitive Advantage Mentoring your team creates an IT department that is better able to compete for talent and business advantage, says the CIO of Johnson & Johnson Pharmaceutical Research & Development. |
Fast Company
Lydia Dishman |
Why Are Construction Workers The Happiest Employees? According to TINYpulse's 2015 Best Industry Ranking report, gathered from its anonymous one-question feedback surveys from over 30,000 employees across more than 500 organizations, among 12 distinct industries, construction and facility service workers are the happiest employees. |
HBS Working Knowledge
April 10, 2006
David Sirota et al. |
Why Your Employees Are Losing Motivation Most companies have it all wrong. They don't have to motivate their employees. They have to stop demotivating them. |
Fast Company
March 2004
Marshall Goldsmith |
To Help Others Develop, Start With Yourself Great leaders encourage leadership development by openly developing themselves. |
CRM
January 2011
Lauren McKay |
Collecting Feedback Makes Cents A financial services firm invigorates its VOC program to better understand its business -- and its customers |
CRM
May 17, 2013
Lane Cochrane |
All Customer Feedback Is Not Created Equal Voice-of-the-customer data has come to represent a broad spectrum of data streams, from traditional consumer research, convenience surveys, comment cards, and call center verbatim, all the way through to social media. |
CRM
November 15, 2013
Megan Yunker |
Best Practices for Marketing in an Online Community Support, feedback, and ratings are key. Like any business decision, you need a plan and a good framework for creating a healthy community to which people will keep coming back. |
CRM
April 27, 2012
Ashish Gambhir |
How Customer Intelligence Drives Loyalty Listening to -- and acting on -- consumer comments is the best strategy. There is no better place to learn how best to execute changes than from online guest feedback. |
CIO
July 1, 2006
Susan Cramm |
The Folly of Finger-Pointing If individuals don't accept personal responsibility when things go wrong, their organizations will become dysfunctional and stay dysfunctional. |
PC Magazine
August 31, 2005
Jamie M. Bsales |
Easy Answers RSVMe is a free e-mail add-on that will help you get feedback from colleagues more efficiently. |
The Motley Fool
January 9, 2009 |
The Biggest Mistake Leaders Make Helpful tips from proven leader Bill George on how to improve your work effectiveness. |
CRM
July 2003
David Myron |
In Beta: Replaying The Experience Nice Systems knows memory fades with time. That's why Nice introduced Nice Feedback, an IVR survey system that enables contact centers to obtain direct customer feedback immediately after a service call. |
CRM
August 2013
Donna Fluss |
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. |
CIO
October 15, 2002
Alison Bass |
Fed Up with Feedback New software promises to automate performance evaluation. And we don't like it. |
Entrepreneur
August 2008
Romanus Wolter |
Let's Get Critical Constructive feedback can be a big boost for your business. |
CIO
September 28, 2012
Lauren Brousell |
Get More Productive IT Workers in Just 3 Steps Brian Souza provides corporate training on improving employee performance and shares his best advice on how to get the most out of your team. To reach your potential as a leader is to help the people on your team reach theirs. |
IndustryWeek
May 20, 2009
John Teresko |
Bookshelf: Management Rewired: Why Feedback Doesn't Work and Other Surprising Lessons From the Latest Brain Science Author Charles S. Jacobs takes a leap from the latest neuroscience to its implications for business-world competitiveness. |
CRM
September 28, 2011 |
Confirmit Pushes Multichannel Engagements Beyond the Horizon Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities. |
Fast Company
October 2004
Fiona Haley |
Peek in the Mirror The Center for Creative Leadership guides you through the looking glass. |
Job Journal
April 23, 2006
Michael Kinsman |
Career Pros: The Problem with Performance Reviews As a management tool, weekly feedback is far more effective than a performance review. |
Job Journal
September 17, 2006
Bob Rosner |
Working Wounded: The Wrong Time for Feedback Knowing when it's the wrong time and place for giving effective feedback. |
Chemistry World
September 9, 2009
Leila Sattary |
Peer review under the microscope One of the largest ever international surveys of authors and reviewers has reiterated concerns over integrity, demand and quality control in peer review and highlighted the system's inability to effectively detect plagiarism. |
