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Fast Company
March 2004
Seth Godin |
How to Give Feedback Give great feedback! Most people don't. Here are four rules for making your input count.   |
CRM
September 1, 2005
Colin Beasty |
Surveys: A Dying Breed? Enterprise feedback management (EFM) solutions are replacing the old-school method of customer feedback. |
Entrepreneur
September 2008
Robert Kiyosaki |
Hear This It may be hard to swallow, but negative feedback can get you heading in the right direction. |
Job Journal
September 28, 2003
Marty Nemko |
A Way to Grow How to find out how the boss feels about you. |
Entrepreneur
August 2008
Romanus Wolter |
Let's Get Critical Constructive feedback can be a big boost for your business. |
CRM
July 2003
David Myron |
In Beta: Replaying The Experience Nice Systems knows memory fades with time. That's why Nice introduced Nice Feedback, an IVR survey system that enables contact centers to obtain direct customer feedback immediately after a service call. |
CRM
May 2010
Roy Hessel |
Seeing Customers Clearly Online eye-wear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle. |
Job Journal
September 17, 2006
Bob Rosner |
Working Wounded: The Wrong Time for Feedback Knowing when it's the wrong time and place for giving effective feedback. |
CRM
December 1, 2015
Jeff Coleman |
4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up. |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
Financial Planning
December 1, 2010
Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
CRM
February 2007
Colin Beasty |
Feedback Mountain Enterprise feedback management solutions are replacing conventional surveying tools as companies seek a centralized surveying framework that leverages all data. |
CRM
March 1, 2006
Colin Beasty |
Business Problem: A Company Has Little Insight Into Timely Customer or Employee Feedback Tech Solution: Web-Survey Systems -- These surveys can be used not only for customers, but also for employee feedback, training assessment, or anything that requires insight about a specific topic straight from the end user. |
CRM
January 2011
Lauren McKay |
Collecting Feedback Makes Cents A financial services firm invigorates its VOC program to better understand its business -- and its customers |
PC World
June 2004
Ramon G. McLeod |
Online Surveys Made Easy FormArtist has extensive templates and a suite of powerful features. |
CRM
August 19, 2010
Justin Schuster |
5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line. |
Entrepreneur
September 2004
Gwen Moran |
Marketing Buzz 09/04 Preformatted graphic-design templates... Proposal writing tips... Advertising in blogs... etc. |
InternetNews
February 24, 2006
David Miller |
Playing the eBay Numbers Game Experts warn against blithe belief in the veracity of eBay ratings. Buyers and sellers wrestle with fraud in the auctioneer's feedback system. |
CRM
September 19, 2011 |
NICE to Acquire Fizzback The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback. |
CRM
January 1, 2006 |
Secret of My Success: Hughes Network Systems Broadband satellite network provider Hughes turns to Perseus Development to take customer satisfaction surveys to the outer limits. |
CRM
November 27, 2015 |
ResponseTek Introduces Listening Lab ResponseTek's Listening Lab self-serve product empowers users to create and deploy ad hoc surveys. |
CIO
April 15, 2001 |
Listen Up! Learn to take advantage of the critical customer communications channel the Web represents. Most companies don't really know what their customers think of them. And the Internet is making the feedback gap worse... |
BusinessWeek
September 10, 2007
Kerry Sulkowicz |
Straight Talk At Review Time How do you learn the art of delivering constructive criticism to employees? |
CRM
February 2011
Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
Fast Company
Lydia Dishman |
Why Are Construction Workers The Happiest Employees? According to TINYpulse's 2015 Best Industry Ranking report, gathered from its anonymous one-question feedback surveys from over 30,000 employees across more than 500 organizations, among 12 distinct industries, construction and facility service workers are the happiest employees. |
Financial Advisor
December 2006
Pomering & Littlechild |
Using Client Feedback To Unlock Client Value How can you use client feedback to unlock client value in your financial advisory business? |
CRM
May 12, 2015 |
Reevoo Partners with Feedback Ferret on Travel App Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback. |
CRM
February 17, 2012
Ashish Gambhir |
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. |
CRM
March 20, 2012 |
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results. |
CRM
July 2015
Patrick Gibbons |
Survey Says: Less Is More New tools make us less reliant on surveys, but that doesn't mean they have to go away |
Entrepreneur
August 2003
Elizabeth Goodgold |
A Matter of Opinion Generating customer feedback: how to go about it? |
CRM
December 1, 2007
Marshall Lager |
Getting Connected with Surveys Covad achieves fat customer satisfaction with HyperQuality, an email-based survey product. |
AskMen.com
May 7, 2001
Michael Bucci |
Handling Criticism With Class The capacity to handle criticism and grow from it is a very important aspect of becoming successful... |
CRM
June 2013
Leonard Klie |
T-Mobile Listens to Its Customers Surveying tool yields positive results for Austrian carrier. |
CRM
August 2013
Donna Fluss |
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. |
CRM
January 1, 2007
Colin Beasty |
Secret of My Success: Breaking News: A CRM Success Story The Cincinnati Enquirer turns to WebSurveyor to help guide its editorial direction. |
HBS Working Knowledge
February 23, 2004
Lauren Keller Johnson |
Retooling 360s for Better Performance For better or worse, the 360-degree feedback tool is standard operating procedure in many organizations. Harvard Management Update evaluates the evaluation method---and sees room for improvement. |
Inc.
July 2007
David H. Freedman |
What's Next: Ask, and You Shall Be Misled Customer feedback should be read, analyzed, and taken with a grain of salt. |
CRM
September 28, 2011 |
Confirmit Pushes Multichannel Engagements Beyond the Horizon Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities. |
InternetNews
June 29, 2006
Andy Patrizio |
Office 2007 Delayed Again Microsoft has announced yet another delay in the release of Office 2007 based on feedback from beta testing, but has not said just when the application suite will be released. |
Inc.
October 2008 |
Customer Feedback Communicating directly with the people who buy your product. |
Pharmaceutical Executive
July 3, 2007
LeVine & Zucker |
Marketing to Professionals: Professional Promotion Through Patient Understanding Patient-feedback programs can go a long way in helping physicians understand which drugs work. |
CFO
July 1, 2006
Russ Banham |
Angry and Bored? You Must Be a Customer Finding out what customers really think is a crucial first step toward an improved bottom line. New technology may help. Online surveys offer speed and convenience to both the companies creating them and the customers responding to them. |
T.H.E. Journal
September 2003
Judith B. Rajala |
Educator-Specific Templates Templates are pre-designed layouts that can be used as a starting point or "skeleton" to create your own publications. |
Search Engine Watch
September 16, 2010
Jacob Morgan |
Visualizing the Social CRM Process This simple six-step process will help you create a social customer relationship management strategy for your organization. |
CRM
May 17, 2013
Lane Cochrane |
All Customer Feedback Is Not Created Equal Voice-of-the-customer data has come to represent a broad spectrum of data streams, from traditional consumer research, convenience surveys, comment cards, and call center verbatim, all the way through to social media. |
IndustryWeek
October 1, 2007
John R. Brandt |
Brandt On Leadership -- New Rules for When to Provide Feedback A manager could go a long way by following these three rules of feedback. |
Technology Research News
May 5, 2004 |
Upbeat Computers Boost Users Researchers have showed that when computers equipped with speech synthesizers gave users spoken positive reinforcement during software delays, users smiled more and performed better at subsequent problem-solving exercises. |
CRM
November 12, 2015 |
Clarabridge Updates Its CEM Platform New software release provides faster and deeper insights from customer feedback. |
JavaWorld
July 2002 |
Study guide: Achieve strong performance with threads, Part 3 Glossary of terms... Tips and cautions... Homework... Answers to last month's homework... |
