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CRM
September 1, 2005
Colin Beasty |
Surveys: A Dying Breed? Enterprise feedback management (EFM) solutions are replacing the old-school method of customer feedback.   |
CRM
January 1, 2006 |
Secret of My Success: Hughes Network Systems Broadband satellite network provider Hughes turns to Perseus Development to take customer satisfaction surveys to the outer limits. |
CRM
March 1, 2006
Colin Beasty |
Business Problem: A Company Has Little Insight Into Timely Customer or Employee Feedback Tech Solution: Web-Survey Systems -- These surveys can be used not only for customers, but also for employee feedback, training assessment, or anything that requires insight about a specific topic straight from the end user. |
CFO
July 1, 2006
Russ Banham |
Angry and Bored? You Must Be a Customer Finding out what customers really think is a crucial first step toward an improved bottom line. New technology may help. Online surveys offer speed and convenience to both the companies creating them and the customers responding to them. |
CRM
January 2011
Lauren McKay |
Collecting Feedback Makes Cents A financial services firm invigorates its VOC program to better understand its business -- and its customers |
CRM
March 2010
Lauren McKay |
The 2010 CRM Service Awards: Service Leaders - Enterprise Feedback Management For the second year in a row, Allegiance has nabbed the EFM crown. |
CRM
July 2015
Patrick Gibbons |
Survey Says: Less Is More New tools make us less reliant on surveys, but that doesn't mean they have to go away |
Entrepreneur
January 2007
Melissa Campanelli |
Survey Says Do them right, and online surveys can be cost-effective marketing and information-gathering tools for businesses. |
Bank Technology News
April 1, 2008 |
Closing the Loop On Client Feedback Collecting customer feedback, responding to complaints, identifying trends and translating all that data to front-line employees for better customer service has long been a particular challenge for banks. |
Bank Technology News
June 2009
Michael Sisk |
Find and Nurture Your Biggest Fans Banks are focusing their attention on the so-called "advocates" among their clientele; these customers not only buy more products and services, but they also recommend the institution to friends and family. |
CRM
August 19, 2010
Justin Schuster |
5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line. |
CRM
February 2011
Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
CRM
January 1, 2007
Colin Beasty |
Secret of My Success: Breaking News: A CRM Success Story The Cincinnati Enquirer turns to WebSurveyor to help guide its editorial direction. |
CRM
December 15, 2011 |
Verint Upgrades VoC Analytics Solution Integrated text analytics is a new feature of Vovici Enterprise Feedback Management. |
CRM
December 1, 2015
Jeff Coleman |
4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up. |
Registered Rep.
February 21, 2012
Alan Lavine |
Tips on Evaluating Financial Surveys Have you noticed that surveys by life insurance companies almost always find that people are unprepared for retirement and don't have enough life insurance? |
CRM
August 2013
Donna Fluss |
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. |
Insurance & Technology
June 10, 2009
Anthony O'Donnell |
The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market. |
Financial Planning
December 1, 2010
Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
CRM
June 2013
Leonard Klie |
T-Mobile Listens to Its Customers Surveying tool yields positive results for Austrian carrier. |
CRM
May 2010
Roy Hessel |
Seeing Customers Clearly Online eye-wear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle. |
Financial Advisor
July 2006
Littlechild & Pomering |
Unlocking Client Value The first question financial advisors should ask is not "how" to survey clients but "why" you should do it in the first place. In addition to allowing you to stay on top of changing client needs, interests and expectations, the reasons abound. |
PC Magazine
August 31, 2005
Jamie M. Bsales |
Easy Answers RSVMe is a free e-mail add-on that will help you get feedback from colleagues more efficiently. |
CRM
October 2006 |
The 2006 Rising Stars Some companies are diving into new waters and making a splash, having demonstrated spectacular innovation. Callidus Software... CAS... Perseus Development/WebSurveyor... SugarCRM... Visible Path... |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
CRM
March 2010
David Myron |
Perseverance Pays Off in Service When the economy falters, one of the first areas to feel the squeeze is the contact center. This puts the onus on the CRM service vendor to make its offerings compelling enough to survive a prospect's cost-benefit analysis. |
CRM
May 17, 2013
Lane Cochrane |
All Customer Feedback Is Not Created Equal Voice-of-the-customer data has come to represent a broad spectrum of data streams, from traditional consumer research, convenience surveys, comment cards, and call center verbatim, all the way through to social media. |
CRM
December 2011
Marshall Lager |
Past Is Prologue We look at the major events of this year for hints of what's to come. |
Inc.
October 2005
Ellen Neuborne |
The Skinny on Survey Software With more than 100 online polling software packages to choose from, picking the right one can be tricky. Here, three options to suit various needs. |
Inc.
October 2007
Don Steinberg |
Yes, No, and Somewhat Likely Survey the world with Web polls. |
ONLINE
Sep/Oct 2002
George R. Plosker |
Conducting User Surveys: An Ongoing Information Imperative Remaining relevant to users is critical to library survival. What better way both to ascertain what users desire and to inform them of capabilities they are unaware of or don't use? Practical tips and suggestions on how to go about doing such a survey |
PC Magazine
January 12, 2005
Sebastian Rupley |
Running a Small Biz, Virtually Here's how 17-person Equation Research uses a fleet of technology tools to serve its customers. |
T.H.E. Journal
August 1999 |
Creating and Distributing Surveys Made Easy Scantron has introduced eListen, an electronic data collection tool that lets you create powerful surveys in minutes. These surveys can then be administered by Internet, Intranet, e-mail, diskette or paper.... |
CIO
August 15, 2005
Michael Jackman |
Do Customers Like You? Depends on How You Ask The most important question to ask consumers is how likely they are to recommend your business to others. Third party surveys may be preferable to in-house surveys, as they are less likely to incorporate bias. |
CRM
April 2003
Jason Compton |
CRM in Action: Boosting Satisfaction Survey Responses TLC Vision Corp. increasingly is relying on online surveys. After seeing WebSurveyor in action when it was used for internal questionnaires, the marketing department asked for full access to the application. |
National Real Estate Investor
November 1, 2002
Jay Harris |
Measuring Performance from Every Perspective Apartment management has been transformed over the past two decades. Leading apartment providers, both public and private, are now adopting the technology, marketing, executive development, board recruitment and measurement approaches used by other industries, adapting them to meet their needs. |
National Defense
April 2015
Dave Melcher |
Understanding the Value of Ethics Surveys A healthy ethical culture is a critical component of all successful businesses, regardless of size or complexity. |
Search Engine Watch
September 16, 2010
Jacob Morgan |
Visualizing the Social CRM Process This simple six-step process will help you create a social customer relationship management strategy for your organization. |
Inc.
October 2005
Ellen Neuborne |
The Survey Says... Want to know what consumers think? Put down the comment cards and poll them online instead. |
CRM
December 13, 2013
Leonard Klie |
GetFeedback.com Launches, Offering a New Survey Platform Two former Salesforce.com executives launched startup GetFeedback.com today to help companies design and administer online surveys. |
Fast Company
Lydia Dishman |
Why Are Construction Workers The Happiest Employees? According to TINYpulse's 2015 Best Industry Ranking report, gathered from its anonymous one-question feedback surveys from over 30,000 employees across more than 500 organizations, among 12 distinct industries, construction and facility service workers are the happiest employees. |
D-Lib
April 2007 |
Toward an Effective Understanding of Website Users: Advantages and Pitfalls of Linking Transaction Log Analyses and Online Surveys An experiment involving the complementary power of online surveys and TLA suggests both benefits and drawbacks to Web site owners in using one or both of these tools. |
CRM
March 1, 2005
Colin Beasty |
The End of Independence? Best-of-breed applications are feeling more pressure from full-suite solutions. |
CRM
February 17, 2012
Ashish Gambhir |
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. |
