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Job Journal
September 28, 2003
Marty Nemko |
A Way to Grow How to find out how the boss feels about you.   |
InternetNews
February 24, 2006
David Miller |
Playing the eBay Numbers Game Experts warn against blithe belief in the veracity of eBay ratings. Buyers and sellers wrestle with fraud in the auctioneer's feedback system. |
Job Journal
October 28, 2007
Marty Nemko |
Quick Fix: Are You Really That Good? Ask for feedback at work before assuming you're the best of the bunch. |
CRM
May 12, 2015 |
Reevoo Partners with Feedback Ferret on Travel App Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback. |
Job Journal
September 17, 2006
Bob Rosner |
Working Wounded: The Wrong Time for Feedback Knowing when it's the wrong time and place for giving effective feedback. |
Search Engine Watch
September 16, 2010
Jacob Morgan |
Visualizing the Social CRM Process This simple six-step process will help you create a social customer relationship management strategy for your organization. |
Job Journal
April 6, 2008
Brenda Ferguson |
How to be More Happy at Work Taking more control of your workday will improve your job satisfaction. |
CRM
May 2010
Roy Hessel |
Seeing Customers Clearly Online eye-wear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle. |
BusinessWeek
September 10, 2007
Kerry Sulkowicz |
Straight Talk At Review Time How do you learn the art of delivering constructive criticism to employees? |
Financial Planning
December 1, 2010
Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
PC Magazine
August 31, 2005
Jamie M. Bsales |
Easy Answers RSVMe is a free e-mail add-on that will help you get feedback from colleagues more efficiently. |
AskMen.com
May 7, 2001
Michael Bucci |
Handling Criticism With Class The capacity to handle criticism and grow from it is a very important aspect of becoming successful... |
Entrepreneur
August 2008
Romanus Wolter |
Let's Get Critical Constructive feedback can be a big boost for your business. |
Inc.
June 2004
Alison Stein Wellner |
Everyone's a Critic Why taking criticism from employees can be a benefit. Here's how to take negative feedback. |
Fast Company
March 2004
Seth Godin |
How to Give Feedback Give great feedback! Most people don't. Here are four rules for making your input count. |
CRM
August 19, 2010
Justin Schuster |
5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line. |
Entrepreneur
October 2004
Rieva Lesonsky |
A Matter of Opinions If you truly want to know how your business is doing, just ask -- your customers, vendors, suppliers and employees. |
CRM
February 17, 2012
Ashish Gambhir |
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. |
CRM
December 1, 2015
Jeff Coleman |
4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up. |
CRM
February 2011
Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
Job Journal
April 10, 2005
Marty Nemko |
Quick Fix: Think Like a Manager Thinking like a manager can lead to becoming one. Here's how a manager thinks. |
Financial Advisor
December 2006
Pomering & Littlechild |
Using Client Feedback To Unlock Client Value How can you use client feedback to unlock client value in your financial advisory business? |
Technology Research News
May 5, 2004 |
Upbeat Computers Boost Users Researchers have showed that when computers equipped with speech synthesizers gave users spoken positive reinforcement during software delays, users smiled more and performed better at subsequent problem-solving exercises. |
IndustryWeek
October 1, 2007
John R. Brandt |
Brandt On Leadership -- New Rules for When to Provide Feedback A manager could go a long way by following these three rules of feedback. |
IndustryWeek
May 20, 2009
John Teresko |
Bookshelf: Management Rewired: Why Feedback Doesn't Work and Other Surprising Lessons From the Latest Brain Science Author Charles S. Jacobs takes a leap from the latest neuroscience to its implications for business-world competitiveness. |
Job Journal
July 22, 2007
Marty Nemko |
Quick Fix: Think Like a Manager Think like management and you're one step closer to being there. |
Entrepreneur
August 2003
Elizabeth Goodgold |
A Matter of Opinion Generating customer feedback: how to go about it? |
Job Journal
March 15, 2009
Marty Nemko |
Quick Fix: Being Nice Can be Cruel Honest feedback might hurt, but it's the best medicine. |
Entrepreneur
January 2004
Nancy Michaels |
Keep in Touch Be sure to reconnect with your key clients. |
CRM
July 2003
David Myron |
In Beta: Replaying The Experience Nice Systems knows memory fades with time. That's why Nice introduced Nice Feedback, an IVR survey system that enables contact centers to obtain direct customer feedback immediately after a service call. |
CIO
April 15, 2001 |
Listen Up! Learn to take advantage of the critical customer communications channel the Web represents. Most companies don't really know what their customers think of them. And the Internet is making the feedback gap worse... |
CRM
March 20, 2012 |
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results. |
Entrepreneur
June 2006
April Y. Pennington |
Be Honest Sometimes it's hard to tell the truth, but at work, honesty really is the best policy. |
Inc.
October 2008 |
Customer Feedback Communicating directly with the people who buy your product. |
CIO
June 9, 2010
Cindy Waxer |
Web Analytics: Turn Customer Feedback into Sales Online eyeglass retailer EyeBuyDirect.com used a web analytics tool to diagnose dropped sales and win new sales conversions. |
HBS Working Knowledge
February 23, 2004
Lauren Keller Johnson |
Retooling 360s for Better Performance For better or worse, the 360-degree feedback tool is standard operating procedure in many organizations. Harvard Management Update evaluates the evaluation method---and sees room for improvement. |
CRM
September 19, 2011 |
NICE to Acquire Fizzback The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback. |
CRM
January 2011
Lauren McKay |
Collecting Feedback Makes Cents A financial services firm invigorates its VOC program to better understand its business -- and its customers |
Entrepreneur
October 2005 |
Feedback 10/05 Accidental Readers... Attention, Podcast Fans!... Negative Ramifications... etc. |
CRM
August 28, 2015
Leonard Klie |
OpinionLab Introduces Summer 2015 Release of Its Voice-of-the-Customer Solution Brands are empowered to connect consumer feedback gathered through digital channels with specific physical locations. |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
Entrepreneur
November 2005 |
Feedback 11/05 Cost of Co-Registration?... The Real Deal... Customers Aren't King?... etc. |
InternetNews
June 29, 2006
Andy Patrizio |
Office 2007 Delayed Again Microsoft has announced yet another delay in the release of Office 2007 based on feedback from beta testing, but has not said just when the application suite will be released. |
Job Journal
January 13, 2013
Derek Kinner |
Quick Fix: Don't Take References for Granted More and more employers are contacting applicants' references these days, sometimes with unintended consequences for jobseekers. Here's a simple way to ensure you're not sabotaging your job search by relying on the wrong people. |
Registered Rep.
September 25, 2014
Anne Field |
Listening In Getting honest feedback helps you fine-tune your practice, fix mistakes and keep clients engaged. |
Entrepreneur
July 2007
Chris Penttila |
Temper, Temper! Managers need to be able to navigate employees' daily dispositions. Here are a few tips for guiding employee moods to encourage creativity. |
Job Journal
March 7, 2004
Bob Rosner |
WORKING WOUNDED: Coming Back Strong Practical policies to help you achieve job security. |
CRM
December 15, 2011 |
Verint Upgrades VoC Analytics Solution Integrated text analytics is a new feature of Vovici Enterprise Feedback Management. |
Entrepreneur
February 2009
Nichole L. Torres |
How to Deal With a PR Disaster Especially at startup, negative PR can be bad. Find out how to handle it before it does any damage. |
Entrepreneur
June 2009 |
Talking Points Before you share your great idea, know what to say and who to say it to. |
