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Entrepreneur August 2005 Catherine Seda |
Partner Power Have a great e-newsletter, but not enough people to share it with? Build your subscriber list with a co-registration campaign. |
Entrepreneur October 2004 Rieva Lesonsky |
A Matter of Opinions If you truly want to know how your business is doing, just ask -- your customers, vendors, suppliers and employees. |
Entrepreneur September 2008 Robert Kiyosaki |
Hear This It may be hard to swallow, but negative feedback can get you heading in the right direction. |
CRM February 2011 Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
Job Journal September 17, 2006 Bob Rosner |
Working Wounded: The Wrong Time for Feedback Knowing when it's the wrong time and place for giving effective feedback. |