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Entrepreneur
August 2005
Catherine Seda
Partner Power Have a great e-newsletter, but not enough people to share it with? Build your subscriber list with a co-registration campaign. mark for My Articles similar articles
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Rieva Lesonsky
A Matter of Opinions If you truly want to know how your business is doing, just ask -- your customers, vendors, suppliers and employees. mark for My Articles similar articles
Entrepreneur
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Robert Kiyosaki
Hear This It may be hard to swallow, but negative feedback can get you heading in the right direction. mark for My Articles similar articles
CRM
February 2011
Fluss & Rogers
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. mark for My Articles similar articles
Job Journal
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Bob Rosner
Working Wounded: The Wrong Time for Feedback Knowing when it's the wrong time and place for giving effective feedback. mark for My Articles similar articles