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CRM
February 17, 2012
Ashish Gambhir |
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department.   |
Entrepreneur
September 2008
Robert Kiyosaki |
Hear This It may be hard to swallow, but negative feedback can get you heading in the right direction. |
Inc.
June 2004
Alison Stein Wellner |
Everyone's a Critic Why taking criticism from employees can be a benefit. Here's how to take negative feedback. |
Fast Company
March 2004
Seth Godin |
How to Give Feedback Give great feedback! Most people don't. Here are four rules for making your input count. |
PC Magazine
August 31, 2005
Jamie M. Bsales |
Easy Answers RSVMe is a free e-mail add-on that will help you get feedback from colleagues more efficiently. |
Financial Planning
December 1, 2010
Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
Entrepreneur
July 2003
Romanus Wolter |
Hey, Listen Up! Plugging in to what others have to say can spark new ideas for your business. |
Financial Advisor
December 2006
Pomering & Littlechild |
Using Client Feedback To Unlock Client Value How can you use client feedback to unlock client value in your financial advisory business? |
Job Journal
September 17, 2006
Bob Rosner |
Working Wounded: The Wrong Time for Feedback Knowing when it's the wrong time and place for giving effective feedback. |
CRM
December 1, 2015
Jeff Coleman |
4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up. |
BusinessWeek
September 10, 2007
Kerry Sulkowicz |
Straight Talk At Review Time How do you learn the art of delivering constructive criticism to employees? |
CRM
August 19, 2010
Justin Schuster |
5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line. |
CRM
May 2010
Roy Hessel |
Seeing Customers Clearly Online eye-wear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle. |
Registered Rep.
September 25, 2014
Anne Field |
Listening In Getting honest feedback helps you fine-tune your practice, fix mistakes and keep clients engaged. |
Financial Planning
December 1, 2008
John J Bowen Jr |
Go Team! With today's roiling financial markets and stressed-out clients, it's more important than ever to create a high-performance team at your firm. |
Job Journal
September 28, 2003
Marty Nemko |
A Way to Grow How to find out how the boss feels about you. |
CRM
February 2011
Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
Entrepreneur
July 2007
Chris Penttila |
Temper, Temper! Managers need to be able to navigate employees' daily dispositions. Here are a few tips for guiding employee moods to encourage creativity. |
AskMen.com
Sunder Ramachandran |
Take Your Clients With You Is it ethical to take the clients of your existing company with you when you leave? Here's the lowdown on the pointers you need to keep in mind. |
CRM
May 12, 2015 |
Reevoo Partners with Feedback Ferret on Travel App Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback. |
Fast Company
Evie Nagy |
To Get More Useful Feedback On Your Products, Watch And Learn How Path Does It Cynthia Samanian, product manager at the growing private, mobile-only social network Path, is responsible for bringing together teams in engineering, design, finance, and other departments to effectively implement new features. |
InternetNews
February 24, 2006
David Miller |
Playing the eBay Numbers Game Experts warn against blithe belief in the veracity of eBay ratings. Buyers and sellers wrestle with fraud in the auctioneer's feedback system. |
CRM
March 20, 2012 |
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results. |
Search Engine Watch
August 7, 2008
Justilien Gaspard |
Link Building with Customers, Part 2 Customers are one of your most valuable link building resources, because they're already sold on your product or service. Cultivating positive relations with clients is the key to getting them to help with link development and word-of-mouth marketing. |
CRM
January 2, 2015
Marriann Cole |
4 Building Blocks for Improving Customer Service Listening to customers' voices shouldn't stop when the sale is made. |
AskMen.com
May 7, 2001
Michael Bucci |
Handling Criticism With Class The capacity to handle criticism and grow from it is a very important aspect of becoming successful... |
Investment Advisor
June 2008
Dan Allison |
Just Ask Them Consider using focus groups to sharpen your marketing efforts -- you might also gain some clients in the process. |
CIO
April 15, 2001 |
Listen Up! Learn to take advantage of the critical customer communications channel the Web represents. Most companies don't really know what their customers think of them. And the Internet is making the feedback gap worse... |
CRM
May 2013
Patrick Gibbons |
The Road to Customer-Focused Results Implement an initiative that pays off. |
Job Journal
March 15, 2009
Marty Nemko |
Quick Fix: Being Nice Can be Cruel Honest feedback might hurt, but it's the best medicine. |
Inc.
October 2008 |
Customer Feedback Communicating directly with the people who buy your product. |
CRM
August 2013
Donna Fluss |
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. |
Job Journal
April 6, 2008
Brenda Ferguson |
How to be More Happy at Work Taking more control of your workday will improve your job satisfaction. |
Entrepreneur
January 2010
Brad Feld |
Get Your Answers Straight When feedback from different investors is cloudy, go to each of them individually to gain clarity. |
CRM
September 19, 2011 |
NICE to Acquire Fizzback The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback. |
Fast Company
May 2004
Marshall Goldsmith |
Leave It at the Stream Instead of being a Monday-morning quarterback, focus on next week's game. |
CIO
May 1, 2003
Susan H. Cramm |
An All-Around Waste of Time Full-circle or 360-degree feedback assessments must meet three conditions to be useful: tailored, internalized and followed up. |
CRM
May 17, 2013
Lane Cochrane |
All Customer Feedback Is Not Created Equal Voice-of-the-customer data has come to represent a broad spectrum of data streams, from traditional consumer research, convenience surveys, comment cards, and call center verbatim, all the way through to social media. |
CRM
September 1, 2005
Colin Beasty |
Surveys: A Dying Breed? Enterprise feedback management (EFM) solutions are replacing the old-school method of customer feedback. |
Information Today
July 7, 2015 |
LinkedIn Study Reveals Professionals' Attitudes and Opinions The study, "New Norms @Work," gathers feedback from more than 15,000 professionals in 19 countries on how they shape their professional brands in today's workplace. |
IEEE Spectrum
March 2011
Susan Karlin |
Love, Digital Style Everything else gets a feedback rating, so why not last night's date? |
AskMen.com
Jasper Anson |
Business Conversation Etiquette In business, the rules of etiquette don't just cover your office behavior and e-mail content, they also include the way you converse with your colleagues. Here are some fundamentals for conversation etiquette from a business perspective. |
Entrepreneur
October 2004
Rieva Lesonsky |
A Matter of Opinions If you truly want to know how your business is doing, just ask -- your customers, vendors, suppliers and employees. |
Financial Advisor
September 2006
Pomering & Littlechild |
Unlocking Client Value While many financial advisors have refined the strategic planning process in their businesses, there is one piece of the puzzle that is missing -- a strategic feedback loop. |
CRM
July 2003
David Myron |
In Beta: Replaying The Experience Nice Systems knows memory fades with time. That's why Nice introduced Nice Feedback, an IVR survey system that enables contact centers to obtain direct customer feedback immediately after a service call. |
Entrepreneur
June 2006
April Y. Pennington |
Be Honest Sometimes it's hard to tell the truth, but at work, honesty really is the best policy. |
Registered Rep.
August 4, 2010
Anne Field |
Listen To Your Clients You need to make sure you have your finger on your clients' pulse and an up-to-the-minute understanding of what they like -- and dislike -- about what you do. It's particularly important in the current climate of disillusionment, when clients are switching advisors right and left. |
Entrepreneur
June 2009 |
Talking Points Before you share your great idea, know what to say and who to say it to. |
Entrepreneur
January 2005
Barry Farber |
No Surrender Learning to see "no" as valuable feedback can take your sales efforts to the next level. |
