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HBS Working Knowledge July 19, 2004 Beer, Eisenstat & Schrader	Why Innovations Sit on the Shelf When organization can't capitalize on great ideas, the answer may have more to do with communication than inventiveness. The authors offer a four-point communication strategy to create an enterprise that can drive rapid innovation and compete on a global scale.
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Wall Street & Technology July 1, 2005 Christopher Wrenn	Infrastructure Integration Many corporations are daunted by the challenges of integrating their technology infrastructures with their business processes. In the end, however, the benefits are worth the risks. Here are four recommendations for success when undertaking an enterprisewide integration project.
Entrepreneur August 2008 Romanus Wolter	Let's Get Critical Constructive feedback can be a big boost for your business.
Bank Systems & Technology February 10, 2004 Bill Bradway	"Wait and See" No More 2004 is not the year for bank technology executices to sit on their hands. Hitting full stride are enterprise-performance management, risk management, channel renewal and fraud management.
InternetNews February 23, 2007 Andy Patrizio	Visual BI Tool Unveiled by InetSoft InetSoft Technology this week introduced iScope, a business intelligence real-time visual reporting tool for analyzing business and operational data from multiple disparate sources in real-time.
Insurance & Technology January 14, 2009 Matthew Josefowicz	Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence.
CRM May 21, 2015	Monetate Releases Customer Intelligence Layer Monetate Customer Intelligence Layer surfaces insights from big data, helping marketers deliver personalized experiences by recognizing customers across devices and channels.
CRM June 28, 2013 Melissa Pippine	Demystifying Social Media for Customer Experience Look to 'intelligent' tools to identify causes of discontent.
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Wall Street & Technology July 26, 2007 Beth Stackpole	Business Intelligence is Next Holy Grail, Says American Century's Gudrun Neumann This bank's CIO discusses future trends and key issues in bank technology management.
HBS Working Knowledge December 5, 2005 Jonathan Byrnes	Middle Management Excellence What is the single most important thing a CEO can do to maximize his or her company's performance? The answer is to creatively, aggressively, and systematically build the capabilities of the company's middle management team: the vice presidents, directors, and managers.
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Wall Street & Technology March 19, 2007 Bressler & McDonnell	How CRM Helps Merge Firms' Crucial Relationship and Intelligence Assets A merger can be a shrewd business move if executed properly, with revenue growth as its primary objective. To achieve that objective, having the right infrastructure in place to aggregate, manage and share relationship intelligence is critical.
CRM June 2004 Jim Dickie	The Bake-at-Home Version of CRM Some companies still prefer to whip up their own CRM systems--and are having success doing so.
CRM February 2011 Fluss & Rogers	How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls.
IndustryWeek September 1, 2008 David Blanchard	Manufacturers Are Passing the Buck on Their Green Supply Chains Logistics companies are being asked to foot the bill for their customers' green initiatives.
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CRM September 16, 2011 Michael Brito	From Social Brand to Social Business Organizations need to be smart and think long term. From the outside looking in, most wouldn't recognize and understand the challenges that social media has created in the enterprise.
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On Wall Street April 1, 2011 Denise Federer	Reaching Your Ultimate Emotional Goal By engaging in small, achievable steps, allowing for accurate feedback and making appropriate adjustments, you will achieve your ultimate goal and reach your highest potential.
Parameters Spring 2005 Saxby Chambliss	We Have Not Correctly Framed the Debate on Intelligence Reform Over the last decade, our intelligence community has failed us. It wasn't able to penetrate the al Qaeda terrorist organization, and we paid a high price for that failure.
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