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CIO June 1, 2002 Raghavan Rajaji	Lessons in Shareholder Value To deliver real value to the business, CIOs must make all investment decisions with the company's long-term goals in mind
Insurance & Technology May 8, 2009 Smallwood & Furtado	The Right Projects at the Right Time By linking business strategy to business processes and then to IT investments, insurers can maximize ROI while controlling costs and remaining competitive in the marketplace.
CIO April 1, 2003 Marvin Balliet	Getting the Twain to Meet A Merrill Lynch CFO offers four tried-and-true tools for establishing common business and technology goals.
HBS Working Knowledge August 30, 2004 Robert S. Kaplan	Mapping Your Board's Effectiveness To be effective, board members must understand their company's strategy. This Harvard professor offers methods for using the Balanced Scorecard and strategy maps to increase board power.
FAO Today Jan/Feb 2008 Ramakrishnan & Frangulescu	Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard.
Insurance & Technology October 12, 2004 Anthony O'Donnell	Proving Information Technology's Worth The pressure is on the insurance industry's top technology executives to deliver IT value.
National Defense June 2012 Kerner & Thomas	Efficiency and Conservation Not Enough to Achieve Energy Security The Defense Department has a choice: Continue to exclusively chase efficiency and conservation, or direct resources toward building resilience.
Wall Street & Technology October 27, 2005 Leslie Kramer	CIO Challenge - Measuring IT's Value To ensure that IT dollars are spent wisely, business executives often require CIOs to quantify the return on technology investments. But ROI isn't always the best measure of an IT project's value. To prove IT's worth, many CIOs are employing new metrics.
CIO December 23, 2008 Kristin Burnham	How to Benchmark Data Center Energy Costs Benchmarking data center energy costs is getting easier, but only if you can access the right information about power consumption.
CRM August 2004 Jason Compton	How to...choose the right metrics for determining ROI Four keys to evaluating the success of your CRM investment.
Insurance & Technology August 14, 2006 Peggy Bresnick Kendler	Measuring Success Experts comment on what metrics are best for determining the success of technology investments, and which key performance indicators are the most valuable for insurance IT initiatives?
CRM July 6, 2012 Shantanu Das	Create a Successful Global CRM Strategy Map out priorities based on your -- and your customers' -- values.
Wall Street & Technology July 19, 2006	Wachovia Corp. CIO Targets Customer Loyalty, Efficiency, and Mergers and Acquisitions CIO Martin Davis makes customer loyalty initiatives, IT organization efficiency, and M&A top priorities.
Investment Advisor April 1, 2011 DePardo & Inveen	RIA Operations: Structure Capacity to Meet Demand Advisors need to focus as much on accommodating demand as creating it in order to grow their firms
CIO June 24, 2009	How to Save Your Strategic Rights The CIO of Santander Consumer USA convinced the business to keep him on the IT strategic team.
HBS Working Knowledge September 1, 2003 Loren Gary	The New ROI: Return on Individuals Is there a way to measure ROI on the investments you make in people? Sure -- and doing so provides you with insights on how to spend your limited resources more effectively.
CRM May 2013 Patrick Gibbons	The Road to Customer-Focused Results Implement an initiative that pays off.
CIO January 25, 2010 Bobby Cameron	Business Technology Management Challenges CIOs need an updated leadership model to increase IT's intimacy with the business.
Search Engine Watch July 1, 2009 Jason Tabeling	Balancing Efficiency and Volume in Paid Search On a daily basis, paid search managers must balance efficiency and volume in an effort to meet the goals of the campaign.
CRM February 20, 2015 Justin Gray	Why Sales and Marketing Need a Unified Dashboard When business teams align, everyone wins.
CFO February 1, 2012 Marielle Segarra	Dashboards Can Now Gauge More Data CFOs are expanding their use of dashboards to capture a wider range of metrics.
HBS Working Knowledge August 11, 2008 Martha Lagace	Strategy Execution and the Balanced Scorecard An excellent strategy often fades from memory as an organization tackles day-to-day operations issues.
HBS Working Knowledge January 9, 2006 Robert S. Kaplan	When Benchmarks Don't Work Companies should save the benchmarking surveys for commoditized processes or services.
PHONE+ Martin C. VanDerSchouw	Who Owns Your Strategy? The author outlines four steps to help organizations succeed with their business strategies.
D-Lib Jan/Feb 2016 Becker et al.	The Benchmarking Forum at IPRES 2015 The International Conference on Digital Preservation, brought practitioners to discuss opportunities and challenges in adopting software benchmarking as a systematic tool for evaluating digital preservation tools.
CIO December 1, 2003 Susan H. Cramm	New Year's Resolutions for CIOs The antidote for the "Ten Mistakes CIOs Too Often Make," inspired by clients, friends and readers who have mastered the ability to maintain focus and optimism in the midst of the daily grind.
CIO October 28, 2013	Good Governance Is a Make-or-Break Factor for IT CIOs say that governance rules will ensure that IT initiatives are transparent, efficiently managed and provide maximum business impact.
Food Engineering February 26, 2007	Are you best-in-class or a laggard? A best-in-class benchmark report of food and beverage packaging operations reveals polar results.
CIO November 1, 2003 Christopher Koch	Strategy in Action Strategy is all about creating value for your shareholders. A strategy map is your guide to getting there.
CIO December 18, 2009	Recession Lessons from Whirlpool CIO The big lesson of the recession is a focus on organization fundamentals.
Search Engine Watch April 29, 2011 Derek Edmond	How to Establish a B2B Social Media Benchmarking Plan Some ways you can develop performance measurements for social media initiatives that tie into the search engine marketing needs of your clients. Also: tips on establishing metrics aligned to your Internet marketing objectives.
Bank Systems & Technology January 6, 2009 Terry Moore	Strategic IT Cost Reduction Can Preserve Core Strengths The pressures on bank IT budgets will continue into 2009 as institutions look to execute broad cost-reduction programs to preserve capital and improve profitability.
IndustryWeek October 19, 2011	Staying Ahead in the Game Centers of excellence are helping U.S. manufacturers like Alcoa, Greatbatch and GE improve competitiveness at home and around the globe.
HBS Working Knowledge June 7, 2004 Cross & Parker	How Org Charts Lie In an excerpt from Harvard Business School Press' Hidden Power of Social Networks, learn how "social network analysis" reveals problems your org chart ignores.
Knowledge@Wharton	Marketers Turn to Metrics to Measure the Impact of Their Initiatives The search for better marketing metrics is underway throughout Corporate America. Marketing executives are devoting more attention than ever to ways in which they can link traditional marketing variables to hard-core financial concepts, such as a company's stock price or ROI.
Food Engineering April 1, 2005 Olin Thompson	Something broken this way comes An estimated 35 percent of indirect cost in a food plant is due to maintenance. Can you foresee upcoming equipment failures? Predictive and preventive maintenance software can help keep your plant running.
CRM February 2011 Donna Fluss	Customer Service Initiatives for 2011 Tough economy erodes customer loyalty, but there are ways to rebuild it.
Food Engineering January 1, 2006 Olin Thompson	Plant Excellence, by the Numbers Metrics, in tandem with continuous improvement and cost reduction programs, can improve plant efficiency.
Financial Advisor May 2004 David L. Lawrence	Tactical Efficiency Here are some basic steps to let you do more with less effort.
Global Services January 28, 2008	The Future of Risk Over a decade where IT systems became critical to every aspect of business, identifying and managing IT risks - once a minor component of operational risk - has emerged as a significant challenge.
HBS Working Knowledge March 15, 2004 Loren Gary	It's Time to Grow---the Right Way Today's growth initiatives must be mindful of the hard-won efficiency lessons of the past several years, says this Harvard Management Update article. Start with investments in people and systems.
CRM November 30, 2010 Juan Martinez	Is Social Media ROI for Real? The ROI of Social Media Marketing: Forrester Research has developed a social media marketing scorecard that could end the ROI dilemma.
HBS Working Knowledge May 21, 2007 Sean Silverthorne	Fixing the Marketing-CEO Disconnect A new diagnostic tool that measures marketing performance is used in HBS executive education programs.
CRM October 2013 Woody Driggs	Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way.
IndustryWeek May 1, 2008 John Teresko	Seven Emerging Trends in R&D Metrics More companies tracking 'true performance metrics'.
CFO February 15, 2006 Craig Schneider	The New Human-Capital Metrics A sophisticated crop of measurement tools could take the guesswork out of human-resources management.
CRM August 2003 Martin Schneider	Balancing Act No longer do companies have to choose. It is now possible to use CRM to increase productivity and build relationships in all customer-facing areas of the business.
Global Services August 19, 2008	The Battle of Averages Which way do you go when benchmarking your providers pricing? Here is a point and a counterpoint on whether the average quartile is the right benchmark.
CRM May 2008 Lior Arussy	The Excellence Myth In an exclusive excerpt from his new book Excellence Every Day, the author examines the truth and crippling fictions behind the value of experience.
Investment Advisor March 2007 Angela Herbers	Beyond the Numbers By increasing the level of service and the effectiveness of our financial advisory firm operations, we add value to the products and services we offer.