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HBS Working Knowledge February 2, 2004 Martha Lagace	Mapping Your Corporate Strategy From the originators of the Balanced Scorecard system, Strategy Maps is a new book that explores how companies can best their competition. A Q&A with Robert S. Kaplan.
HBS Working Knowledge August 11, 2008 Martha Lagace	Strategy Execution and the Balanced Scorecard An excellent strategy often fades from memory as an organization tackles day-to-day operations issues.
CIO November 1, 2003 Christopher Koch	Strategy in Action Strategy is all about creating value for your shareholders. A strategy map is your guide to getting there.
CIO March 15, 2003 Christopher Lindquist	Three Questions with Robert Kaplan How does a "traditional" valuation methodology such as the Balanced Scorecard stand up to today's intense focus on financials? Its cocreator shares his thoughts on the state of the Scorecard.
National Defense February 2014 Jay B. Stephens	Companies Need Sound Governance In publicly-traded aerospace and defense companies, strong internal controls in an organization -- especially in business units far from the mother ship -- are essential to transparency and process fidelity.
CRM November 30, 2010 Juan Martinez	Is Social Media ROI for Real? The ROI of Social Media Marketing: Forrester Research has developed a social media marketing scorecard that could end the ROI dilemma.
CIO May 15, 2002 Eric Berkman	How to Use Balanced Scorecard You can't tell when you're winning if you don't keep score. The Balanced Scorecard helps track your company's strategic hits and misses...
HBS Working Knowledge March 27, 2006 Martha Lagace	The Office of Strategy Management An interview with Harvard professors Robert Kaplan and Andrew Pateman on how successful companies are establishing a new corporate-level unit called the office of strategy management and why it is important.
Global Services March 6, 2008	Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers
Insurance & Technology June 1, 2006 Poniatowski & Wichser	A Better Metric For IT Efficiency Even the most efficient IT function can't be considered excellent unless it's doing the things that really matter to the company.
CIO June 15, 2004 Jeanne Ross & Peter Weill	Recipe for Good Governance MIT research has found that good IT governance leads to better return on assets for companies. But what makes for good governance? Here are the ingredients.
AFP eWire May 5, 2006	Best Practices in Nonprofit Board Governance in Canada The first national study of Canadian nonprofit boards of directors provides an overview of current practices and identifies key strategies in creating a fully engaged board.
Foundation News & Commentary Jul/Aug 2005 Hechinger & Bobowick	Governance Matters The 12 principles of governance share some common denominators and enable the board to operate at an exceptional level.
Financial Planning March 1, 2007 John Nersesian	Making a Map Your business plan is the road map that ensures your advisory practice goes in the direction you want to achieve your goals. A properly drawn business plan will ensure that you are heading in the right direction.
Real Estate Portfolio Jul/Aug 2006 Dees Stribling	Inside the Boardroom Top REIT CEOs discuss the major corporate governance issues facing the industry.
HBS Working Knowledge July 11, 2012 Jay Lorsch	Book Excerpt: 'The Future of Boards' In an excerpt from "The Future of Boards," the author discusses why directors are newly questioning their roles.
Managed Care September 2003 Judith A. Shutt	Balancing the Health Care Scorecard A relatively new concept in strategic management provides a way to balance quality and customer satisfaction with costs and long-range goals.
HBS Working Knowledge April 12, 2010 Martha Lagace	One Report: Better Strategy through Integrated Reporting Stakeholders expect it. And smart companies are doing it: integrating their reporting of financial and nonfinancial performance in order to improve sustainable strategy.
Pharmaceutical Executive October 1, 2012 Lorrie Luellig	Defensible Data Disposal With the costs of data storage poised to increase, pharmaceutical companies need to break their pack rat mentality with respect to data.
FAO Today Mar/Apr 2008 Chris Gattenio	SLAs, Governance and Relationship Management Innovative organizations are implementing strong governance models and effective relationship management strategies in today's finance and accounting outsourcing arrangements.
Knowledge@Wharton	Corporate Boards Should Focus on Performance, Not Conformance After the corporate governance revolution of the 1990s that led to a new era of accountability to shareholders, the Enron debacle has brought new attention to the role of corporate boards and governance...
CIO October 28, 2013	Good Governance Is a Make-or-Break Factor for IT CIOs say that governance rules will ensure that IT initiatives are transparent, efficiently managed and provide maximum business impact.
Wall Street & Technology January 5, 2005 Jim Middlemiss	Firing On All Cylinders Corporate performance management (CPM) is a growing trend among financial services firms looking to improve their bottom lines and ensure that they don't run afoul of the ever-increasing regulatory environment in which they operate.
Nursing Management November 2007 Carrick et al.	Rapid-Fire Strategies for Regulatory Readiness The public opinion plays a key role in determining whether or not caregivers and hospitals are safe, high-quality providers.
Foundation News & Commentary Mar/Apr 2005 Deborah S. Hechinger	Building Better Boards Congress has focused on compliance, but effective governance requires strong leadership. Foundation boards must step up to the task of working with chief executives to empower foundations to identify critical needs and to fund strong and effective programs.
CIO May 28, 2013 Martha Heller	Energy Company's IT and Business Units Share Responsibility At Energy Future Holdings, CEO John Young emphasizes the human factors behind IT, supports standardization and expects the CIO to work with business partners. He comments on his leadership style.
CRM November 9, 2015 Michael Rooney	Finding Lost Sales Revenue: It's All About the Process Getting a well-defined sales process in place is important. Having it adopted and automated is even better.
HBS Working Knowledge April 11, 2007 Sarah Jane Gilbert	Adding Time to Activity-Based Costing In a new book, Professor Robert Kaplan and Acorn Systems' Steven Anderson offer a simplified system based on time-driven ABC that leverages existing enterprise resource planning systems.
Real Estate Portfolio Jul/Aug 2007 Charles Keenan	Pillars of Good Governance REIT corporate governance is among the best in the United States and boards across the industry remain highly focused on corporate performance and strategy.
Pharmaceutical Executive June 1, 2011 Zhang & Dubman	To Genzyme, Quality Data Depends on Quality Governance The payoff is superior performance in key areas such as clinical trials
HBS Working Knowledge July 5, 2004 Weill & Ross	Ten Principles of IT Governance You've invested heavily in technology, but where is the payoff? This excerpt from the new book IT Governance distills keys to creating greater value from IT.
HBS Working Knowledge April 24, 2006 Kaplan & Norton	Managing Alignment as a Process The alignment process, much like budgeting, should be part of the annual governance cycle. Whenever plans are changed at the enterprise or business unit level, executives likely need to realign the organization with the new direction.
Financial Planning June 1, 2011 John J. Bowen, Jr.	Systems for Success The need to truly "wow" your clients with exceptional service and customized attention has never been greater than now. That means it's hugely important to manage your business as effectively as possible.
CRM November 13, 2015	Optymyze Enhances Self-Service Analytics, Adds Social and Territory Management Optymyze's latest product release includes features to increase sales management visibility.
Wall Street & Technology August 22, 2005 Maria Wakem	Restructuring Risk As new risks such as data loss and regulatory litigation continue to impact the financial services industry, what falls under the risk management umbrella is changing.
HBS Working Knowledge September 1, 2003 Loren Gary	The New ROI: Return on Individuals Is there a way to measure ROI on the investments you make in people? Sure -- and doing so provides you with insights on how to spend your limited resources more effectively.
FAO Today Jan/Feb 2008 Ramakrishnan & Frangulescu	Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard.
BusinessWeek May 17, 2004 Capel et al.	Europe's Old Ways Die Fast The two-year bear market, and a slew of homegrown corporate scandals, is spurring European shareholders to stand up for their rights.
CRM November 2013 Tayob & Berumen	Keeping Pace with the Connected Customer Five ways to improve your sales force effectiveness.
CFO July 2003 Krass & Verity	A More Perfect Union? A IT "governance" may enable companies to drive technology strategy, not just steer it.
HBS Working Knowledge September 1, 2003 Jim Heskett	To Whom Should Boards be Accountable? In his newly published book, Authentic Leadership, Bill George reopens this question, based in part on his former role as CEO of a highly respected S&P 500 U.S. corporation.
Global Services October 31, 2008 Mike Beals	Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines
Financial Advisor January 2009 Bill Bachrach	Mapping A Success Path Creating a framework to build your business.
Financial Planning May 1, 2011 Kevin Bishopp	Mapping It Out If you don't reach out and communicate consistently with clients through market ups and downs, they may lose confidence in your advice just when the stakes are highest-at the bottom of the market.
CIO July 15, 2002 Tracy Mayor	A Buyer's Guide to IT Value Methodologies It's entirely possible to quantify, qualify and prioritize the ways IT contributes to the bottom line. Here's a roundup of several tools to help you do just that.
The Motley Fool February 25, 2008 Alyce Lomax	Risk, Rot, and the Road to Recovery It's high time shareholders demanded better corporate governance from boards.
CIO February 1, 2007 Susan Cramm	Transition Discipline Mapping out priorities when starting a new job can ease stress and help you hit the ground running.
HRO Today September 2008 Atul Vashistha	Good Governance Is Critical Supporting your global initiative with the three pillars of strategic, functional, and project governance is critical to outsourcing success.
HBS Working Knowledge April 4, 2005 Manda Salls	Why Nonprofits Have a Board Problem Plenty of distinguished people serve on nonprofit boards, but for some reason these directors shrink from leadership, argues Harvard professor Richard Chait. In this Q&A, Chait discusses "Governance as Leadership," his new book on how boards can transform into powerful forces of leadership.
HBS Working Knowledge July 14, 2003 Kaplan & Norton	Keeping Your Balance With Customers Using the Balanced Scorecard approach, the authors analyze the four essentials of customer management: customer selection, acquisition, retention, and growth.