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HBS Working Knowledge
February 2, 2004
Martha Lagace |
Mapping Your Corporate Strategy From the originators of the Balanced Scorecard system, Strategy Maps is a new book that explores how companies can best their competition. A Q&A with Robert S. Kaplan.   |
CIO
March 15, 2003
Christopher Lindquist |
Three Questions with Robert Kaplan How does a "traditional" valuation methodology such as the Balanced Scorecard stand up to today's intense focus on financials? Its cocreator shares his thoughts on the state of the Scorecard. |
HBS Working Knowledge
August 30, 2004
Robert S. Kaplan |
Mapping Your Board's Effectiveness To be effective, board members must understand their company's strategy. This Harvard professor offers methods for using the Balanced Scorecard and strategy maps to increase board power. |
CIO
May 15, 2002
Eric Berkman |
How to Use Balanced Scorecard You can't tell when you're winning if you don't keep score. The Balanced Scorecard helps track your company's strategic hits and misses... |
HBS Working Knowledge
August 11, 2008
Martha Lagace |
Strategy Execution and the Balanced Scorecard An excellent strategy often fades from memory as an organization tackles day-to-day operations issues. |
HBS Working Knowledge
April 11, 2007
Sarah Jane Gilbert |
Adding Time to Activity-Based Costing In a new book, Professor Robert Kaplan and Acorn Systems' Steven Anderson offer a simplified system based on time-driven ABC that leverages existing enterprise resource planning systems. |
HBS Working Knowledge
March 27, 2006
Martha Lagace |
The Office of Strategy Management An interview with Harvard professors Robert Kaplan and Andrew Pateman on how successful companies are establishing a new corporate-level unit called the office of strategy management and why it is important. |
HBS Working Knowledge
September 1, 2003
Loren Gary |
The New ROI: Return on Individuals Is there a way to measure ROI on the investments you make in people? Sure -- and doing so provides you with insights on how to spend your limited resources more effectively. |
Managed Care
September 2003
Judith A. Shutt |
Balancing the Health Care Scorecard A relatively new concept in strategic management provides a way to balance quality and customer satisfaction with costs and long-range goals. |
CRM
November 30, 2010
Juan Martinez |
Is Social Media ROI for Real? The ROI of Social Media Marketing: Forrester Research has developed a social media marketing scorecard that could end the ROI dilemma. |
HBS Working Knowledge
July 14, 2003
Kaplan & Norton |
Keeping Your Balance With Customers Using the Balanced Scorecard approach, the authors analyze the four essentials of customer management: customer selection, acquisition, retention, and growth. |
Insurance & Technology
June 1, 2006
Poniatowski & Wichser |
A Better Metric For IT Efficiency Even the most efficient IT function can't be considered excellent unless it's doing the things that really matter to the company. |
IndustryWeek
July 1, 2002
David Drickhamer |
Next Generation Performance Measurement Strategic indicators track the marketplace, monitor resource management and look to the future. |
CRM
June 2015
Oren Smilansky |
What You Need to Know About Customer Experience Maps Before a company designs its map, it should take a number of steps to make sure it doesn't go off course |
Wall Street & Technology
June 4, 2004
Eugene Gilerson |
(mis)Alignment of IT Offshoring Outsourcing software projects offshore is one of the hottest topics in management consulting. |
Financial Planning
March 1, 2007
John Nersesian |
Making a Map Your business plan is the road map that ensures your advisory practice goes in the direction you want to achieve your goals. A properly drawn business plan will ensure that you are heading in the right direction. |
CFO
June 1, 2007
Scott Leibs |
Measuring Up Many companies still struggle to use metrics effectively. It may be that fresh thinking is what really counts. |
HBS Working Knowledge
July 18, 2011
Carmen Nobel |
Looking in the Mirror: Questions Every Leader Must Ask Because CEOs don't have the benefit of feedback from their superiors, it's crucial that they solicit feedback about their leadership style from subordinates. |
D-Lib
April 2006
Currall & McKinney |
Investing in Value: A Perspective on Digital Preservation Digital preservation is an investment decision, where expenditure in the current period is made in the belief that benefits will accrue in some future period and, as such, needs to have the benefits weighed against the costs and risks. |
PC Magazine
September 7, 2011
Neil J. Rubenking |
Norton Internet Security 2012 Some suites are strong in one area, weak in another. Norton Internet Security 2012 doesn't have any serious weak spot; all of its components do their jobs very well. |
CIO
March 1, 2002
Kaplan & Prewitt |
The Future - The State of the CIO Four experts agree: The job is changing, with strategic planning becoming ever more central to the CIO role... |
