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CRM
July 24, 2015
Jill Hewitt |
Why You Need a Customer Experience Map Retail organizations are constantly seeking ways to improve the customer experience. The best way to get inside your customers' heads -- and keep them happy -- is to chart their journey.   |
CRM
December 2014
David Myron |
Why You Should Consider Customer Journey Maps While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible. |
CRM
December 2014
Leonard Klie |
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. |
CRM
September 2013
Paul Hagen |
Organizational Design from the Inside Out Architect your business with a focus on the future. |
InternetNews
February 9, 2005
Sean Michael Kerner |
Mapping Google's Latest Direction Search engine now also helps you see where you're going with a new map service. |
CRM
July 2015
Denis Pombriant |
Every Journey Starts with a Map Modeling the end-to-end process can help avoid dead ends |
Search Engine Watch
November 3, 2005
Chris Sherman |
Yahoo Enhances Maps, Integrates Local Search In a major overhaul, Yahoo has significantly upgraded its Maps offering with cleaner maps and integrated local search results. |
PC World
August 20, 2007
Steve Bass |
The Web's Best Mapping Sites At the top map services, driving directions are just the beginning. |
CRM
October 2015
R "Ray" Wang |
Designing the Digital Customer Experience The future of CX? Customer segments of one |
Information Today
August 23, 2010 |
Mindjet Creates Community for Visual Thinkers--'Maps for That' The new site is a user-generated website and online community for publishing and sharing best practices for improving productivity via visual information maps. |
BusinessWeek
February 27, 2006
Jena McGregor |
The Office Chart That Really Counts Mapping informal relationships at a company is revealing - and useful. |
CRM
February 2014
Patrick Gibbons |
Drive CX Initiatives with Journey Mapping Gain a fresh perspective by understanding the paths your customers take. The journey map provides a complete picture of the customer experience. |
CRM
September 2015
Roxana Strohmenger |
Demystifying Customer Experience Quality To deliver a better experience, you have to understand what quality means for your customers |
Financial Advisor
April 2008
Joel Bruckenstein |
Mind Mapping The concept of mind mapping is a technique that seems particularly well suited to the financial advisory practice. Read on for more information. |
InsideFlyer
January 2009 |
SeatExpert.com Relaunch SeatExpert.com recently joined the Frequent Flyer Network of sites. |
CRM
June 13, 2014
Anand Subramaniam |
8 Elements to Delivering Delightful Customer Experiences Multichannel customer journeys can make or break your business. |
PC Magazine
February 8, 2006
Davis D. Janowski |
Yahoo! Local Maps (beta) This service forgoes a lot of the glitzy features in favor of a clean straightforward interface and good routing features. It provides a quick means of locating local places and things from within an intuitive interface -- and it's still only a beta. |
CRM
August 1, 2014
Leonard Klie |
Salesforce ExactTarget Launches the Next Generation of Journey Builder Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices |
InternetNews
April 5, 2007
Nicholas Carlson |
Google My Maps is Your Maps Google's My Maps allows users to mark locations on a map from a library of icons, draw lines and shapes to highlight paths and areas, and add text, photos, or YouTube/Google videos. |
D-Lib
Nov/Dec 2012
Fleet et al. |
Georeferencer: Crowdsourced Georeferencing for Map Library Collections The Georeferencer application is a collaborative online project allowing crowdsourced georeferencing of map images. It builds upon a number of related technologies that use existing zoomable images from library web servers. |
Financial Advisor
January 2009
Bill Bachrach |
Mapping A Success Path Creating a framework to build your business. |
The Motley Fool
October 10, 2005
Tom Taulli |
Google Maps' New Direction Investors may wonder how Google will make money from maps. Two words: local advertising. |
Search Engine Watch
May 31, 2005
Chris Sherman |
Navigating London London offers wonderful opportunities for rambling exploration--but it's also easy to lose your bearings if you're not careful. Fortunately, the web offers some terrific search tools and maps to help you find your way. |
InternetNews
October 6, 2005
Susan Kuchinskas |
Google Mashes Up Local Maps and local search merge into Google Local. |
InternetNews
December 7, 2009 |
Bing Maps Spawn the 'Decade of the Interface?' IDC thinks Bing Maps is on the start of big advances in Web user interfaces. |
InternetNews
May 11, 2006
Nicholas Carlson |
Google APIs And Their Map Apps The use of Google Maps APIs is growing. Just how important can they be and what's in it for Google? |
CIO
November 1, 2003
Christopher Koch |
Strategy in Action Strategy is all about creating value for your shareholders. A strategy map is your guide to getting there. |
PC Magazine
May 17, 2006
Michael J. Miller |
Warning Children About Online Dangers We don't need a scare campaign, but we do need to educate kids about the basic rules of Internet safety.... The race to provide the best Internet mapping service... |
Financial Planning
April 1, 2008
Roger Tuttle |
Create a Vision Your vision statement is the road map for your business journey. To create your vision statement, consider these questions. |
PC Magazine
December 20, 2006
Sebastian Rupley |
Fly-By History Google delivers blasts from the past. |
CRM
February 2015
Maria Minsker |
The Path to Personalized Customer Journeys It takes much more than just knowing your customer's name. |
CRM
April 2015
Esteban Kolsky |
Why Journey Mapping Wastes Time and Money When you build a path, make sure it's one customers will use. |
Searcher
June 2002
Irene E. McDermott |
Where was I? Maps on the Web There is a tremendous amount of spatial data on the World Wide Web: multitudes of maps; armfuls of atlases; cartloads of cartography. Enough to keep a map nerd like myself clicking and dreaming for years. Maps on the Web are designed for many uses, and many of them are free... |
HBS Working Knowledge
February 2, 2004
Martha Lagace |
Mapping Your Corporate Strategy From the originators of the Balanced Scorecard system, Strategy Maps is a new book that explores how companies can best their competition. A Q&A with Robert S. Kaplan. |
CRM
July 2012
Leonard Klie |
Customer Service Climbs Firms' Priority Lists Mobile and online experiences also seen as key business objectives in the immediate future. |
CRM
April 20, 2012
Debbie Qaqish |
Drive More Profitable Customer Relationships Six tips for transforming your marketing group from a cost center to a revenue center. |
PC Magazine
February 15, 2006
Davis D. Janowski |
Mapping Goes Local New local search services combine the search functionality of yellow-page sites, the cartographic abilities of the best mapping services, and a healthy dose of business and restaurant reviews provided by the locals themselves. |
Information Today
May 20, 2010 |
ProQuest's New Sanborn Maps Geo Edition ProQuest is using a proprietary geo-referencing technology to enhance discovery in its Sanborn Map collection, one of libraries' most consulted sources of historical maps. |
Fast Company
June 2006
Lucas Conley |
Map Quest Location, location, location: The Web cognoscenti are mashing up data with maps to create a new way to communicate. |
The Motley Fool
November 5, 2009
Anders Bylund |
What Does AT&T Want From Verizon? AT&T doesn't like its own maps, and wants them swept under a thick, dark rug. |
Fast Company
David Lumb |
After Unfortunate Peeing Prank, Google Suspends Community-Edited Map Maker The company is temporarily suspending the Map Maker tools while it finds a solution beyond "auto-approve almost everything." |
Search Engine Watch
December 6, 2005
Chris Sherman |
Two Alternative Local Search Services Local search from the major players is steadily improving, but meanwhile, two smaller players -- Metrobot and TrueLocal -- are making impressive advances in providing search results from your own neighborhood. |
CRM
August 13, 2015
Denis Pombriant |
Know Your Customer's Moments of Truth With the help of journey mapping and analytics, you can engineer the customer experience from the customer's point of view. |
The Motley Fool
April 5, 2007
Rick Aristotle Munarriz |
Google Maps Its Future Enterprising developers have been creating Google Maps mashups on their websites for a couple of years now. Even Google has turned to mashups of its own roadmap site. My Maps simply brings that functionality to the masses with intuitive tools. |
Financial Planning
May 1, 2011
Kevin Bishopp |
Mapping It Out If you don't reach out and communicate consistently with clients through market ups and downs, they may lose confidence in your advice just when the stakes are highest-at the bottom of the market. |
Entrepreneur
July 2006
Steve Cooper |
Bird's-Eye View Make maps a part of your marketing plan. |
D-Lib
Sep/Oct 2011
Oehrli et al. |
MapRank: Geographical Search for Cartographic Materials in Libraries A web-based geographical search system (geosearch), which analyzes the geographical coordinates of MARC21 field 034, has been developed for the Swiss research portal for maps. |
Fast Company
David Lumb |
Google Removes Image Of Android Robot Peeing On Apple Logo From Google Maps It was a gag someone pulled by using Google's Map Maker, a tool that enables the community to edit maps. |
D-Lib
Mar/Apr 2015
Justin B. Sorensen |
Reconstructing the Past Through Utah Sanborn Fire Insurance Maps: A Geospatial Approach to Library Resources This article describes the Digital Scholarship Lab's endeavor to convert these valuable resources into research driven geospatial datasets, providing a new format for how the library information is presented. |
InternetNews
November 4, 2005
Susan Kuchinskas |
Yahoo Offers Some Keys to Maps Yahoo unveiled the next iteration of Yahoo Maps, adding new interactivity and features. |
