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CRM
June 2013
Paul Hagen |
Drive Differentiation Through Your Ecosystem Engage employees, partners, and customers to gain a competitive edge.   |
CRM
June 13, 2014
Anand Subramaniam |
8 Elements to Delivering Delightful Customer Experiences Multichannel customer journeys can make or break your business. |
CRM
February 2014
Patrick Gibbons |
Drive CX Initiatives with Journey Mapping Gain a fresh perspective by understanding the paths your customers take. The journey map provides a complete picture of the customer experience. |
CRM
August 1, 2014
Leonard Klie |
Salesforce ExactTarget Launches the Next Generation of Journey Builder Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices |
CRM
July 2015
Denis Pombriant |
Every Journey Starts with a Map Modeling the end-to-end process can help avoid dead ends |
CRM
October 2015
R "Ray" Wang |
Designing the Digital Customer Experience The future of CX? Customer segments of one |
CRM
April 2015
Esteban Kolsky |
Why Journey Mapping Wastes Time and Money When you build a path, make sure it's one customers will use. |
CRM
July 24, 2015
Jill Hewitt |
Why You Need a Customer Experience Map Retail organizations are constantly seeking ways to improve the customer experience. The best way to get inside your customers' heads -- and keep them happy -- is to chart their journey. |
CRM
December 2014
David Myron |
Why You Should Consider Customer Journey Maps While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible. |
CRM
June 2015
Oren Smilansky |
What You Need to Know About Customer Experience Maps Before a company designs its map, it should take a number of steps to make sure it doesn't go off course |
CRM
August 13, 2015
Denis Pombriant |
Know Your Customer's Moments of Truth With the help of journey mapping and analytics, you can engineer the customer experience from the customer's point of view. |
CRM
September 13, 2013
Grant Johnson |
Engage and Keep Customers with a Dedicated CXM Approach A dedicated focus on customer experience management is required across the entire customer journey. Here is a three-step plan to cultivating consumer loyalty. |
CRM
April 20, 2012
Debbie Qaqish |
Drive More Profitable Customer Relationships Six tips for transforming your marketing group from a cost center to a revenue center. |
InternetNews
February 9, 2005
Sean Michael Kerner |
Mapping Google's Latest Direction Search engine now also helps you see where you're going with a new map service. |
CRM
July 9, 2010
Lauren McKay |
4 Ways to Boost Customer Experience What is it that makes companies that deliver outstanding customer experiences stand out? And how can low-performing businesses climb up the ladder to deliver better experiences? |
CRM
November 2015
Donna Fluss |
It's Time for a Customer Service Revolution Creating a frictionless customer experience will require a service rethink -- and a company wide effort |
Insurance & Technology
October 19, 2009
John Kellington |
Fixing the Insurance Systems Ecosystem By leveraging an enterprise architecture, insurance IT organizations can simplify their system portfolios, reducing maintenance burdens and improving development capabilities. |
CIO
October 29, 2014 |
CIOs Need to Drive Companies to Their Digital Destination There are multiple definitions of what it means to be a 'digital enterprise.' But getting there is 'the perfect stretch assignment for CIOs,' says Maryfran Johnson. |
Search Engine Watch
May 31, 2005
Chris Sherman |
Navigating London London offers wonderful opportunities for rambling exploration--but it's also easy to lose your bearings if you're not careful. Fortunately, the web offers some terrific search tools and maps to help you find your way. |
CRM
January 2, 2015
Marriann Cole |
4 Building Blocks for Improving Customer Service Listening to customers' voices shouldn't stop when the sale is made. |
CRM
November 9, 2012
Ravi Vijayaraghavan |
Applying Data Analytics to Customer Interactions A three-part framework for making data work for your business. |
Insurance & Technology
April 21, 2010
Deb Smallwood |
10 Insurance Technology Imperatives There is no one-size-fits-all technology priority for the insurance industry, but there is a set of IT imperatives that every carrier must address in some way. |
Pharmaceutical Executive
October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why. |
The Motley Fool
September 26, 2006
Jack Uldrich |
Map Your Investment Strategy By tracking the new interactive maps Google is building, the genomic maps that Genentech is utilizing, and the maps of the human brain that IBM is generating, individual investors will be able to reach their financial destination that much sooner. |
CRM
August 12, 2010
Glen Manchester |
Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications Context and relevance are critical elements to maximize customer engagement and loyalty. |
BusinessWeek
February 27, 2006
Jena McGregor |
The Office Chart That Really Counts Mapping informal relationships at a company is revealing - and useful. |
CRM
December 2014
Leonard Klie |
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. |
PC Magazine
March 15, 2007
Jamie Lendino |
Google Maps for Mobile Like Opera Mini 3.0, Google Maps for Mobile is another no-brainer download; try it and risk becoming addicted. |
HBS Working Knowledge
February 2, 2004
Martha Lagace |
Mapping Your Corporate Strategy From the originators of the Balanced Scorecard system, Strategy Maps is a new book that explores how companies can best their competition. A Q&A with Robert S. Kaplan. |
PC Magazine
May 17, 2006
Michael J. Miller |
Warning Children About Online Dangers We don't need a scare campaign, but we do need to educate kids about the basic rules of Internet safety.... The race to provide the best Internet mapping service... |
Information Today
August 23, 2010 |
Mindjet Creates Community for Visual Thinkers--'Maps for That' The new site is a user-generated website and online community for publishing and sharing best practices for improving productivity via visual information maps. |
Search Engine Watch
November 3, 2005
Chris Sherman |
Yahoo Enhances Maps, Integrates Local Search In a major overhaul, Yahoo has significantly upgraded its Maps offering with cleaner maps and integrated local search results. |
InternetNews
April 5, 2007
Nicholas Carlson |
Google My Maps is Your Maps Google's My Maps allows users to mark locations on a map from a library of icons, draw lines and shapes to highlight paths and areas, and add text, photos, or YouTube/Google videos. |
InternetNews
October 6, 2005
Susan Kuchinskas |
Google Mashes Up Local Maps and local search merge into Google Local. |
Financial Advisor
April 2008
Joel Bruckenstein |
Mind Mapping The concept of mind mapping is a technique that seems particularly well suited to the financial advisory practice. Read on for more information. |
CRM
February 2015
Maria Minsker |
The Path to Personalized Customer Journeys It takes much more than just knowing your customer's name. |
Financial Planning
April 1, 2008
Roger Tuttle |
Create a Vision Your vision statement is the road map for your business journey. To create your vision statement, consider these questions. |
CRM
May 2015
Robert Wollan |
Tapping the Switching Economy Three tips for keeping customers from straying. |
The Motley Fool
October 10, 2005
Tom Taulli |
Google Maps' New Direction Investors may wonder how Google will make money from maps. Two words: local advertising. |
CIO
August 1, 2005
Michael Hammer |
CIO Evolution To avoid extinction, CIOs must move from an orientation that revolves around technology to one centered on business processes. |
D-Lib
Nov/Dec 2012
Fleet et al. |
Georeferencer: Crowdsourced Georeferencing for Map Library Collections The Georeferencer application is a collaborative online project allowing crowdsourced georeferencing of map images. It builds upon a number of related technologies that use existing zoomable images from library web servers. |
CRM
September 24, 2014
Maria Minsker |
Salesforce.com Launches Journey Builder for Apps; Partners with Omnicom The new solution enables companies to incorporate mobile apps into customer journeys. |
CRM
April 2015
Brent Leary |
SMBs See Strength in Intimacy Context relevancy transforms interactions into experience. |
ONLINE
Sep/Oct 2012
Marcy Phelps |
Visualization Tools for Turning Information Into Insights Rather than delivering a compilation of articles or pages of text, research professionals add value by turning the information into insights and helping clients understand what it means to them. |
PC World
August 20, 2007
Steve Bass |
The Web's Best Mapping Sites At the top map services, driving directions are just the beginning. |
Information Today
May 20, 2010 |
ProQuest's New Sanborn Maps Geo Edition ProQuest is using a proprietary geo-referencing technology to enhance discovery in its Sanborn Map collection, one of libraries' most consulted sources of historical maps. |
InternetNews
July 6, 2007
Nicholas Carlson |
John Hanke, GM, Google Earth Google wants Google Earth to organize all the world's geo-spatial information through user-annotation. |
CRM
January 2014
Brent Leary |
Why Customer Experience Is the True King Content and context play essential supporting roles. |
Searcher
June 2002
Irene E. McDermott |
Where was I? Maps on the Web There is a tremendous amount of spatial data on the World Wide Web: multitudes of maps; armfuls of atlases; cartloads of cartography. Enough to keep a map nerd like myself clicking and dreaming for years. Maps on the Web are designed for many uses, and many of them are free... |
CRM
July 20, 2012
Tijl Vuyk |
The Trouble with CRM Bridging silos to provide a better customer experience. |
