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CRM
November 2015
Patrick Gibbons |
CX Pros Can Make Their Mark Big challenges -- and big opportunities -- lay ahead for customer experience professionals   |
CRM
August 2013
Patrick Gibbons |
Seven CX Jobs to Watch Is there a place for you in this growing field? |
CRM
May 2015
Patrick Gibbons |
Catalysts for Change Customer experience leaders can make a big impact in their business operations |
CRM
August 2014
Patrick Gibbons |
Is It Time to Moneyball Customer Experience? Create a competitive advantage by looking at data through a broader lens. |
CRM
February 2013
Patrick Gibbons |
Voice of the Future Customer New methods for predicting customers' behavior are changing how we listen to them. Customer strategists must change. Professionals involved with customer experience or VOC strategies should anticipate big changes in their role. |
CRM
November 2014
Patrick Gibbons |
Five Traits of Exceptional CX Leaders Establishing and building relationships is key. |
Information Today
April 29, 2014 |
Comintelli Launches Competitive Intelligence Tool Comintelli introduced intelligence2day, its SaaS competitive intelligence tool powered by Comintelli's Knowledge XChanger software. |
InternetNews
April 29, 2010 |
Business Intelligence Software: Good Enough? Complex, real-time queries of changing data may highlight BI software's weaknesses, a new study suggests. |
ONLINE
September 2000
Deborah Lynne Wiley |
Hardcopy, Recommended Reading This issue's Hardcopy looks at some ways to help your organization become more effective. These books will help you develop long-term strategies for your organization, including ecommerce and competitive intelligence initiatives. |
Information Today
September 13, 2012 |
FirstRain Announces New Customer Intelligence Solution FirstRain Performinator is a new subscription-based solution for easily adding strategically tuned customer intelligence to the daily lives of major accounts sales and marketing pros. |
Insurance & Technology
November 12, 2007
Steve Terry |
Beneficial Financial Group CIO Steve Terry Discusses Business Intelligence Tools For the life and annuity industry, being effective with the available business intelligence tools can be a real challenge. |
CRM
August 29, 2010
Scott Brave |
The Social Work of Social CRM Collective intelligence can find a needle in a haystack. |
CIO
September 14, 2012
Lauren Brousell |
5 Things CIOs Need to Know About CX CX (or customer experience) has become critically important to doing business. If you're not already checking in with how your customer sees your business, it's time to start. |
Information Today
November 5, 2009 |
AIIP Technology Award Goes to Attaain, Inc. The Association of Independent Information Professionals honored AttaainCI for its competitive intelligence and market intelligence tool, which provides information through a full-featured easy-to-use web-based system |
Information Today
April 29, 2013 |
FirstRain Releases Expanded Set of Analytics Actions for Salesforce.com Using these unique analytics-based actions, sales professionals can instantly convert useful customer analytics into the activities that increase team collaboration, improve alignment with customer strategies, and drive revenue. |
InternetNews
August 26, 2010 |
Deloitte Finds Shortfall in Business Analytics Despite the steady proliferation of business analytics and intelligence technology, a large portion of technology firms and other companies are still housing information in separate buckets, according to a new survey from Deloitte. |
Global Services
November 29, 2007 |
The Future of Buy-side Sourcing Careers The real change between now and 2010 for outsourcing professionals is likely to be less in terms of what they do, and more in terms of the recognition of their role and its importance. |
CRM
March 29, 2013
Bhupendra Gupta |
Look to Customer Experience Data to Solve Business Problems Less consumer effort results in higher satisfaction. |
Information Today
December 10, 2012 |
Thomson Reuters Announces Cortellis for Clinical Trials Intelligence Scheduled for release in early 2013, this capability will provide drug development and clinical professionals with the critical information. |
CRM
August 13, 2010
Umberto Milletti |
3 (Easy) Keys to a Successful CRM Application If you're looking to get involved in the growing CRM app ecosystem, there are three key things to keep in mind. |
Parameters
Spring 2005
Saxby Chambliss |
We Have Not Correctly Framed the Debate on Intelligence Reform Over the last decade, our intelligence community has failed us. It wasn't able to penetrate the al Qaeda terrorist organization, and we paid a high price for that failure. |
Search Engine Watch
November 9, 2010
Garry Przyklenk |
3 Ways to Analyze Your Competition Competitive intelligence is a highly underestimated aspect of web analytics reporting. Without it, your company's stakeholders won't know whether trends reported are good, bad, or really bad. |
CRM
September 7, 2010
Rob Howard |
Try Being Unsocial with Customers First You don't want social CRM. You want integrated customer intelligence. |
National Defense
June 2015
Ted Girard |
How Defense Agencies Can Better Cope With Big Data The Defense Information Systems Agency's five-year strategic plan says big data capabilities are becoming essential to modern warfare. |
AskMen.com
Iain Ilich |
How To: Determine Someone's Intelligence Don't judge a book by its cover: learn to detect multiple forms of intelligence. |
Information Today
July 7, 2015 |
LinkedIn Study Reveals Professionals' Attitudes and Opinions The study, "New Norms @Work," gathers feedback from more than 15,000 professionals in 19 countries on how they shape their professional brands in today's workplace. |
Information Today
December 22, 2008 |
Dow Jones Launches New Mobile Application for Sales Professionals Dow Jones & Co. announced its new mobile application, Dow Jones Sales Triggers for iPhone and iPod Touch, available on the Apple App Store. Dow Jones Sales Triggers gives mobile professionals access to up-to-the-minute intelligence. |
ONLINE
Jan/Feb 2008
Marydee Ojala |
ONLINE's Got a Brand New Tag: Exploring Technology & Resources A publication for information professionals changes its tag line to include technology and resources. |
InternetNews
December 29, 2010 |
Software Year in Review: Top BI and Analytics Stories of 2010 Business intelligence and analytics have remained hot even as the rest of the economy has cooled. |
CRM
April 9, 2014 |
Sysomos and Clarabridge Partner on Multichannel Customer Analytics The technology partnership pairs social intelligence with customer insights. |
CRM
May 2013
Patrick Gibbons |
The Road to Customer-Focused Results Implement an initiative that pays off. |
T.H.E. Journal
January 2005 |
Program Intelligence Manager The e-learning division of eCollege has launched the Program Intelligence Manager, a set of business intelligence tools that enable educational institutions to easily identify, capture, analyze and act on key program metrics. |
U.S. Banker
December 2002
John Adams |
Getting Smart About Data, Then Acting on It Better technology is making it easier for banks to mine data -- internal and external -- to up profits and cut costs. Harnessing this potential takes a new kind of intelligence. |
HBS Working Knowledge
July 5, 2006
James L. Heskett |
How Important Is "Executive Intelligence" for Leaders? As we select and train future leaders for all levels of our organizations, how much effort do we really spend assessing executive intelligence as opposed to personality and style? |
CRM
October 2011
Brittany Farb |
The (Old) Rules Do Not Apply Traditional standards of database marketing will be retailers' downfall |
Job Journal
February 8, 2009
Brian Tracy |
Qualities Most in Demand Every employer has a pretty good idea of what he or she wants more of and less of in employees. Here are the big five - traits employers want, and that you can cultivate yourself to land the role you want. |
CRM
April 27, 2015 |
Talkwalker Introduces IQ Apps for Social Data IQ Apps helps companies to use social data to make informed decisions. |
Information Today
July 2, 2013 |
Thomson Reuters Offers Clinical Trial Intelligence Solutions These solutions improve clinical trials, speed up product development and release, and help professionals strengthen portfolios and R&D strategy. |
AskMen.com
Justin Menkes |
Executive Intelligence In this excerpt from Executive Intelligence, the author introduces the concept of executive intelligence, a new theory outlining the cognitive skills that are specific to the business environment. |
CRM
December 9, 2015 |
Sales Development Services Becomes SalesFuel The company re-brands itself and expands its product line. |
CRM
June 9, 2015 |
Jacada Makes Visual IVR Available on the Interactive Intelligence MarketPlace Jacada has joined the Interactive Intelligence Global Alliance Program. |
CRM
April 8, 2015 |
Spredfast Introduces Intelligence for Social Data Spredfast Intelligence gives users real-time access to billions of pieces of social data in one integrated smart social platform. |
CRM
December 2015
Harley Manning |
Can Better Customer Experience Improve Your Bottom Line? A correlation exists, but it depends on your industry, your competitors, and your customers |
CRM
September 2015
Roxana Strohmenger |
Demystifying Customer Experience Quality To deliver a better experience, you have to understand what quality means for your customers |
Information Today
October 27, 2008 |
Thomson Reuters Launches Integrated Solution Suite With a single login, corporate professionals tasked with researching competitors or prospects, developing growth strategies, or managing financial performance can now access all the information, analytics, and tools they need. |
CRM
July 22, 2011
Todd Cohen |
How to Create a Powerful Sales Culture How can your organization sell more and sell smarter? By creating a powerful sales culture - an environment that inspires and engages everyone in the organization to become part of the virtual sales team and support the business development efforts. |
CRM
June 28, 2013
Melissa Pippine |
Demystifying Social Media for Customer Experience Look to 'intelligent' tools to identify causes of discontent. |
Insurance & Technology
January 14, 2009
Matthew Josefowicz |
Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence. |
Pharmaceutical Executive
October 1, 2010 |
Decisive Strategy Wins the Market A clear, consistent approach to the competition can deliver big gains in market share; six decisions lead the way. |
CRM
November 12, 2015 |
Clarabridge Updates Its CEM Platform New software release provides faster and deeper insights from customer feedback. |
