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CRM
November 2013
Patrick Gibbons |
Hungry for Customer Intelligence Customer experience professionals must satisfy appetites company wide.   |
CRM
August 2013
Patrick Gibbons |
Seven CX Jobs to Watch Is there a place for you in this growing field? |
CRM
November 2015
Patrick Gibbons |
CX Pros Can Make Their Mark Big challenges -- and big opportunities -- lay ahead for customer experience professionals |
CRM
November 2014
Patrick Gibbons |
Five Traits of Exceptional CX Leaders Establishing and building relationships is key. |
CRM
February 2013
Patrick Gibbons |
Voice of the Future Customer New methods for predicting customers' behavior are changing how we listen to them. Customer strategists must change. Professionals involved with customer experience or VOC strategies should anticipate big changes in their role. |
InternetNews
August 26, 2010 |
Deloitte Finds Shortfall in Business Analytics Despite the steady proliferation of business analytics and intelligence technology, a large portion of technology firms and other companies are still housing information in separate buckets, according to a new survey from Deloitte. |
CRM
November 2012
Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. |
Fast Company
November 2003
Keith H. Hammonds |
Beane's Magic Back in May, in "How to Play Beane Ball," we wrote glowingly of general manager Billy Beane and his Oakland A's baseball team which, we predicted, "almost certainly will win a lot more games than it will lose this season." We're exhaling now: At press time, the A's were 90-60. |
CRM
August 2012
Van der Linden & Jain |
Bringing Science to the Art of Sales Seven principles for boosting business through analytics. |
Knowledge@Wharton
August 27, 2003 |
Baseball by the Numbers Moneyball: The Art of Winning an Unfair Game, tells the fascinating story of how Billy Beane has come tantalizingly close, as a general manager, to turning the Oakland Athletics -- one of the poorest teams in baseball -- into an Ugly Duckling success and a perennial contender. |
CRM
December 2010
Robert Wollan |
Analyzing the New Customer Customer analytics are emerging as a competitive advantage |
CRM
January 25, 2013
Benjamin Lederer |
Making Use of Social Media Data A social CRM or contact management system can function as your business command center, supplementing contact, company, and industry information with social data, including profiles and comments. |
CRM
June 14, 2013
Ashish Vazirani |
How Big Data Supports Value-Based Selling First-line sales managers must use data insights to nurture sales teams. |
CRM
April 2015
Maria Minsker |
Predictive and Prescriptive Analytics Peek into the Future A symbiotic relationship is key to a successful business intelligence ecosystem. |
Pharmaceutical Executive
October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why. |
CRM
May 1, 2007
Colin Beasty |
Required Reading: Analytics: A Winning New Way In Competing on Analytics: The New Science of Winning, Thomas Davenport and Jeanne Harris argue that companies need analytics to make better decisions and extract maximum value from their business processes. |
CRM
July 22, 2011
Todd Cohen |
How to Create a Powerful Sales Culture How can your organization sell more and sell smarter? By creating a powerful sales culture - an environment that inspires and engages everyone in the organization to become part of the virtual sales team and support the business development efforts. |
Sports Central
June 13, 2005
Bob Ekstrom |
Where Have You Gone, Billy Beane? Now, manager Billy Beane only steps into the limelight in June and July for the amateur draft and trading deadlines. |
Sports Central
May 7, 2004
Eric Poole |
Beane's Fault Lies Not in Himself, But in His Stars The notion that Beane's teams are equipped to win during the regular season but not in the playoffs has some merit only in the fact that the A's general manager acquires the players he does out of necessity. |
Reason
December 2003
Matt Welch |
Balls The joy of watching ideas win -- a review of Michael Lewis's Moneyball: The Art of Winning an Unfair Game |
Sports Illustrated
June 25, 2003
Daniel G. Habib |
The Unbearable Brightness of Beane A best-seller made A's G.M. Billy Beane look like a genius. Will it also make him a pariah? |
CRM
August 2013
David Myron |
Don't Fall Into the Tactical Trap Graduating from tactical thinking to strategic thinking requires changes in your organization's people, processes, and technologies. Some of the columns in this month's issue bear this out. |
CRM
April 27, 2015 |
Talkwalker Introduces IQ Apps for Social Data IQ Apps helps companies to use social data to make informed decisions. |
InternetNews
August 5, 2010 |
Simplified Analytics Improve CRM, BI Tools Once the purvey of the hard-core data geeks, new business analytics applications have become mainstream online, making them easier and more accessible to today's workforce. |
The Motley Fool
October 25, 2004
Tom Gardner |
Moneyball's Home Run Insights In this interview Michael Lewis, the author of Moneyball, says the best valuation models might be found in the game of baseball. |
Bank Systems & Technology
February 17, 2010
Katherine Burger |
Accenture and SAS to Jointly Develop, Implement and Manage Predictive Analytics Solutions Accenture SAS Analytics Group will target financial services, healthcare and government. |
CRM
June 19, 2014 |
Segment.io and Gainsight Partner on Integrated Customer Success Solution with Universal Analytics Layer New Gainsight Connect integration broadens the breadth of actionable customer data. |
Wall Street & Technology
April 21, 2004 |
Conflicting Priorities Though it is well known that technology projects should be driven by business priorities, a new study by Financial Insights finds that investment-management firms are having a tough time with this concept. |
CRM
May 2011
David Myron |
Enter the Age of Analytics To make the best use of your time and your company's CRM investments, you must measure what you manage. |
The Motley Fool
October 29, 2004
Tom Gardner |
Moneyball's Undervalued Players An interview with Michael Lewis, author of "Moneyball," a book that looks into the roaring success of the Oakland A's baseball team and how it applies to general value stock investing. |
CRM
May 3, 2004 |
Hot Seat: Will Analytics Remain a Stand-alone Product or Become Yet Another CRM Module? Will analytics software continue to be a separate market segment or will its functionality be absorbed into traditional CRM suites in the future? Industry experts weigh in. |
CRM
May 2015
Patrick Gibbons |
Catalysts for Change Customer experience leaders can make a big impact in their business operations |
CRM
July 17, 2012 |
Salesforce Radian6 Delivers New Insights An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool. |
Sports Central
April 22, 2004
Mike Round |
Billy Beane: Messiah or Phony? Billy Beane had taken over a team in disarray, with only slightly more fans than the Expos, and transformed them into a perennial contender in the tough AL West. |
CRM
November 30, 2012
Brian Kardon |
How Will CRM Evolve? Companies like Dell, ADP, EMC, and SunTrust are using the power of predictive analytics to enable their sales teams to focus on the customers most likely to buy. |
Sports Central
June 13, 2007
Bob Ekstrom |
Can Pitching Really Win the AL Pennant? If the old baseball adage holds, these two teams should be locking horns in the ALCS come October, right? Maybe not. |
CRM
July 2012
Leonard Klie |
Customer Service Climbs Firms' Priority Lists Mobile and online experiences also seen as key business objectives in the immediate future. |
CRM
November 2013
Tayob & Berumen |
Keeping Pace with the Connected Customer Five ways to improve your sales force effectiveness. |
CRM
December 2013
Sri Sridharan |
Customer Analytics: Moving Slowly Toward Maturity Striving for analytics gold is not a sport for amateurs. |
The Motley Fool
December 21, 2011
David Gardner |
Moneyballing the Financial World Part of what makes baseball so interesting and compelling to lovers of numbers is that it is scored. |
CIO
November 22, 2013
Mary K. Pratt |
The Care and Feeding of Data Scientists CIOs must encourage data scientists to solve real business problems, not just play with data. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
CIO
October 1, 2005
Tom Davenport |
Analyze This More and more companies are using analytics to drive their decision-making processes. But there's a right and a wrong way to do it. |
Information Today
May 20, 2013 |
D&B Introduces Hoover's Analytics for Small Business Customers Hoover's Analytics is a new product to help small businesses segment and evaluate their customers and prospects to identify new growth opportunities. |
CRM
August 2011
Chan & Hernandez |
CRM Analytics: Shifting the Balance What's relevant to customers and sustainable for businesses? |
CRM
June 2013
Kelly Liyakasa |
Executive Demand for Data Analysis Grows CEOs re-evaluate enterprise roles, strategies to tie analytics to business values. |
CRM
June 21, 2012 |
IBM Launches New Class of Analytics Software IBM has released new predictive analytics software that automatically correlates and analyzes big data to help clients embed hyper-intelligence into every business decision. |
CRM
September 2012
Hamelin et al. |
How Analytics Makes Us Smarter Turn information into insight. Data is like an uncut diamond. It needs a lot of work to obtain value in the marketplace. |
Information Today
August 6, 2013 |
FirstRain Introduces Market Insights for Big Data Analytics FirstRain caters to enterprise sales and marketing teams with its Customer Insights analytics solution, and Market Insights is the next step in helping companies translate their marketing strategies into easily interpreted data. |
HBS Working Knowledge
October 6, 2011
James Heskett |
How Will the 'Moneyball Generation' Influence Management? Writing in The New York Times, Cade Massey and Bob Tedeschi speculate on whether the film will rekindle the study of analytics in business schools. |
