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CRM
April 9, 2014 |
Sysomos and Clarabridge Partner on Multichannel Customer Analytics The technology partnership pairs social intelligence with customer insights.   |
CRM
June 2012
Judith Aquino |
Find the Right Social Media Monitoring Tool Knowing how your brand is faring on the Web is essential, but which solution is best for your organization? |
CRM
April 8, 2015 |
Spredfast Introduces Intelligence for Social Data Spredfast Intelligence gives users real-time access to billions of pieces of social data in one integrated smart social platform. |
CRM
June 2012
Leonard Klie |
Twitter: Hearing 140 Million Voices A growing number of brands are establishing social media command centers -- war rooms from which employees track and respond to customer comments, questions, and complaints on Twitter and other sites. |
CRM
August 6, 2013 |
Engagor Launches in the U.S., Secures $2.6 Million in Funding The provider of a real-time customer engagement, social media monitoring, and analytics platform opens a San Francisco office. |
CRM
May 13, 2015 |
SDL Launches Customer Journey Analytics and Social Media Monitoring New social intelligence solutions help brands measure purchase intent and brand advocacy. |
CRM
September 18, 2013
Maria Minsker |
Brandwatch Launches Vizia, a Social Media Analytics Solution The platform reinvents the traditional social media command center. |
CRM
March 29, 2013
Bhupendra Gupta |
Look to Customer Experience Data to Solve Business Problems Less consumer effort results in higher satisfaction. |
CRM
August 29, 2010
Scott Brave |
The Social Work of Social CRM Collective intelligence can find a needle in a haystack. |
CRM
August 17, 2012
Joe Cordo |
How to Get Value from Big Data Five ways to embrace the information you have. |
CRM
August 2013
Patrick Gibbons |
Seven CX Jobs to Watch Is there a place for you in this growing field? |
CRM
May 2015
Patrick Gibbons |
Catalysts for Change Customer experience leaders can make a big impact in their business operations |
CRM
June 7, 2013
David Lloyd |
Prepare for the Age of the Customer Advances in technology will help contact centers shine. |
CRM
October 8, 2013 |
Digimind Launches Social Media Monitoring Platform Digimind Social offers a single tool for real-time discovery of true online presence, reach, and influence. |
CRM
December 15, 2010
Koa Beck |
Forrester Research Releases Listening Platform Landscape Report The 2011 Listening Platform reveals a splintering of the listening landscape and demands for higher-quality real-time data. |
CRM
April 27, 2015 |
Talkwalker Introduces IQ Apps for Social Data IQ Apps helps companies to use social data to make informed decisions. |
CRM
November 22, 2013
Kristin Muhlner |
Making the Most of Social Media Data Tap into this one-stop business intelligence source for your smartest budget ever. |
CRM
January 13, 2012
Rich Flek |
Harnessing the Power of Social Media Are you prepared to meet the challenge? |
Military & Aerospace Electronics
September 2008 |
Optima Eps Introduces Line of Rugged Consoles, Desk Systems, and Enclosures The new line of consoles, computer desk systems, and electronics enclosures and chassis are perfect for mobile command and communications applications. |
AskMen.com
Justin Menkes |
Executive Intelligence In this excerpt from Executive Intelligence, the author introduces the concept of executive intelligence, a new theory outlining the cognitive skills that are specific to the business environment. |
CRM
September 2011
Brittany Farb |
Marketing to Communities Why old-school advertising delivers the wrong message |
National Defense
September 2007
Breanne Wagner |
Reluctance to Share Information Hampers Counterterrorism Efforts As part of an ambitious plan to improve the flow of intelligence among law enforcement agencies, the U.S. government has set up several command centers where federal, state and local officials can share information. |
CRM
September 3, 2015
Jessica Hawthorne-Castro |
With Campaign Metrics, You Need to Go Beyond the Basics Here are four metrics to make your decision making more data-driven -- and enhance profits. |
CRM
September 2011
Geoffrey Hamelin |
Consumers Power Transformational Marketing Engaging customers in personalized dialogue replaces pushing messages through mass media. Better access to data is empowering consumers, who share that information over social media. |
National Defense
February 2010
Grace V. Jean |
Army's Anthropology Teams Under Fire, But in Demand The military's lack of knowledge of the Iraqi population and its socio-cultural dynamics was one of the key failings of U.S. policy that led to the rise of insurgency there. |
CRM
November 21, 2014
Mike Shanker |
Multichannel Marketing Initiatives in the Context of the Campaign Trail Election-season takeaways help retailers prepare for the holidays. |
CRM
March 27, 2015
Pam Plyler |
5 Steps to Improving Your Social Customer Service Combating social media challenges is a must for doing business with today's consumers. |
CRM
May 2014
Maria Minsker |
The 6 Types of Twitter Conversations Social Media Research Foundation takes a social snapshot. |
National Defense
September 2015
Sandra I. Erwin |
U.S. Central Command Leads Push to Connect Allies in Common Network U.S. military leaders in regional commands have coped with limited interoperability with allies by setting up one-off communications systems. |
Search Engine Watch
January 7, 2011
Matt Lawson |
Campaign Overload: How Search Marketers Can Overcome Fragmentation More platforms and formats have made managing online marketing increasingly difficult. Use these tips to help tame campaign fragmentation in 2011. |
Parameters
Spring 2005
Saxby Chambliss |
We Have Not Correctly Framed the Debate on Intelligence Reform Over the last decade, our intelligence community has failed us. It wasn't able to penetrate the al Qaeda terrorist organization, and we paid a high price for that failure. |
CRM
November 2013
Patrick Gibbons |
Hungry for Customer Intelligence Customer experience professionals must satisfy appetites company wide. |
National Defense
May 2010
Sandra I. Erwin |
Army Reorganizes Training for Intelligence Units "The focus now is on getting soldiers used to identifying information that could be useful" to commanders in Afghanistan, says Army Maj. Eric Butler says during a recent teleconference with military bloggers. |
Military & Aerospace Electronics
July 2008
Courtney E. Howard |
Command Post Community: We Want You! New military and aerospace online community will allow industry members to build networks, post feedback on products and services, and gain insight from knowledgeable professionals. |
CRM
June 7, 2010
Carlos Diaz |
5 Things You Need from Your Community Management Platform Making conversations the center of innovation and business strategy. |
CRM
September 2013
Maria Minsker |
Marketers Struggle with Big Data Nearly half of marketing executives don't use big data to understand customers. |
National Defense
June 2015
Ted Girard |
How Defense Agencies Can Better Cope With Big Data The Defense Information Systems Agency's five-year strategic plan says big data capabilities are becoming essential to modern warfare. |
CRM
October 2011
Brittany Farb |
The (Old) Rules Do Not Apply Traditional standards of database marketing will be retailers' downfall |
Search Engine Watch
November 9, 2010
Garry Przyklenk |
3 Ways to Analyze Your Competition Competitive intelligence is a highly underestimated aspect of web analytics reporting. Without it, your company's stakeholders won't know whether trends reported are good, bad, or really bad. |
Bank Systems & Technology
May 1, 2006
Maria Bruno-Britz |
Oracle's Plan Comes Together The software vendor leverages recent acquisitions for a foray into the business intelligence technology ring with the release of its Business Intelligence Suite. |
ONLINE
September 2000
Deborah Lynne Wiley |
Hardcopy, Recommended Reading This issue's Hardcopy looks at some ways to help your organization become more effective. These books will help you develop long-term strategies for your organization, including ecommerce and competitive intelligence initiatives. |
Pharmaceutical Executive
May 1, 2012 |
Best Practices: Commercial Analytics If the relationship between marketers and commercial analytics in the pharmaceutical and biotech sectors is leveraged properly, it can help marketers make more informed strategic decisions for their brands. |
Search Engine Watch
October 18, 2010
Jason Cormier |
Social Intelligence for Facebook Marketing How to shape strategies and tactics specific to fan engagement, application development/deployment, and advertising. |
AskMen.com
Iain Ilich |
How To: Determine Someone's Intelligence Don't judge a book by its cover: learn to detect multiple forms of intelligence. |
CRM
September 7, 2010
Rob Howard |
Try Being Unsocial with Customers First You don't want social CRM. You want integrated customer intelligence. |
National Defense
October 2004
Sandra I. Erwin |
Memo to War Planners: No Post-It Notes or Stubby Pencils Allowed To bring order and discipline into it's information systems, the Air Force plans to hire a contractor to serve as a lead systems integrator in charge of standardizing the technology. |
National Defense
February 2009
Sandra I. Erwin |
Special Ops Command:No New Equipment Needed The Pentagon began a major expansion of U.S. special operations forces two years ago, but contractors won't see increased purchases of new high-tech equipment for SOF units. |
CRM
January 25, 2013
Benjamin Lederer |
Making Use of Social Media Data A social CRM or contact management system can function as your business command center, supplementing contact, company, and industry information with social data, including profiles and comments. |
National Defense
August 2006
Robert H. Williams |
Mini Device Pinpoints Nuclear Threats A pager-sized device that has been introduced by Thermo Electron not only detects and identifies specific nuclear threats, but also transmits this information in real time to command centers. |
CRM
December 1, 2006
Colin Beasty |
Business Problem: Companies lack the ability to draw insight and intelligence from the vast pools of customer data they've collected. Tech solution: BI reporting and tracking tools. Cognos 8 Business Intelligence... SAS Enterprise BI Server... Vanguard Business Analytics... |
