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5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line.   |
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March 2004
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How to Give Feedback Give great feedback! Most people don't. Here are four rules for making your input count. |
Entrepreneur
August 2008
Romanus Wolter |
Let's Get Critical Constructive feedback can be a big boost for your business. |
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May 12, 2015 |
Reevoo Partners with Feedback Ferret on Travel App Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback. |
CRM
August 28, 2015
Leonard Klie |
OpinionLab Introduces Summer 2015 Release of Its Voice-of-the-Customer Solution Brands are empowered to connect consumer feedback gathered through digital channels with specific physical locations. |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
CRM
June 27, 2014
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Unlock the Potential of Unstructured Data for a Successful VOC Program Strategies for gaining a competitive edge with unstructured data. |
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September 16, 2010
Jacob Morgan |
Visualizing the Social CRM Process This simple six-step process will help you create a social customer relationship management strategy for your organization. |
CRM
February 17, 2012
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Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. |
Entrepreneur
September 2008
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Hear This It may be hard to swallow, but negative feedback can get you heading in the right direction. |
Job Journal
March 18, 2007 |
Career Snapshot: Mechanical Engineer Mechanical engineers have a blueprint for durable careers. |
CRM
March 20, 2012 |
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results. |
CRM
September 2011
Leonard Klie |
Companies That Listen Get Results Investments in monitoring social media rise but still lag customers' use of it |
CRM
February 2011
Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
Inc.
July 2007
David H. Freedman |
What's Next: Ask, and You Shall Be Misled Customer feedback should be read, analyzed, and taken with a grain of salt. |
CRM
April 27, 2012
Ashish Gambhir |
How Customer Intelligence Drives Loyalty Listening to -- and acting on -- consumer comments is the best strategy. There is no better place to learn how best to execute changes than from online guest feedback. |
CRM
December 1, 2015
Jeff Coleman |
4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up. |
CIO
May 1, 2003
Susan H. Cramm |
An All-Around Waste of Time Full-circle or 360-degree feedback assessments must meet three conditions to be useful: tailored, internalized and followed up. |
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December 2009
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CIO
June 9, 2010
Robert Hewes |
Give Slackers a Kick in the Pants The author, an executive coach with Camden Consulting Group, advises CIOs on how to foster positive change in under-performing team members. |
CIO
March 19, 2013
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5 Ways to Avoid Mobile App Development Failure Businesses are moving fast to address the demand for both employee- and customer-facing mobile apps. However, there is a danger in rushing. Here are five ways to avoid pushing out a mobile app too soon. |
Entrepreneur
March 2004
Kim T. Gordon |
Team Effort Talk is cheap; failed marketing programs aren't. To get results, get sales and marketing teams working together. |
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August 2003
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A Matter of Opinion Generating customer feedback: how to go about it? |
BusinessWeek
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Helen Walters |
How Google Got Its New Look The process that led to the redesign of Google's all-important search results page. |
ONLINE
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Holly K. Grossetta Nardini |
Lessons for Librarians Working with Web Designers While working with a graphic design firm was successful and produced more attractive results than we could have achieved ourselves, it also presented challenges. The lessons we learned provide helpful guidance for other organizations that consider outsourcing Web design work... |
Chemistry World
December 10, 2012
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A fresh approach Morton Denn, author of Chemical Engineering: An Introduction, has successfully written a modern and concise book on this topic. |
Fast Company
First Round Review |
Management Tips From A Boss Who Actually Gives A Damn At First Round's recent CEO Summit, Kim Scott shared what she believes to be the most important management lessons she's learned. |
IEEE Spectrum
September 2008
Malcolm Getz |
Engineering Jobs Follow the Money But can engineers follow the jobs? |
Financial Advisor
June 2007
Rebecca Pomering |
Building The Dream Team A performance management system is critical to the health and success of any financial advisory firm. A well-designed performance management system helps managers meet the need for individual challenge and motivation that aligns with the firm's strategic direction. |
CIO
March 27, 2015 |
New IT roles produce a slew of new job titles CIOs are creating new IT/business positions as they focus on customer experience and analytics |
HBS Working Knowledge
April 10, 2006
David Sirota et al. |
Why Your Employees Are Losing Motivation Most companies have it all wrong. They don't have to motivate their employees. They have to stop demotivating them. |
Financial Planning
December 1, 2010
Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
CRM
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Alex Cohen |
Top 5 Reasons Your Company Should Use Social Media to Improve CRM Low cost and communities top the list |
