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InternetNews
June 17, 2010 |
Wrestling with Enterprise 2.0's ROI Is it possible to quantify the benefits of Enterprise 2.0 technologies?   |
CIO
May 29, 2009
C.G. Lynch |
Google Wave: A New Kind of Mega-Application Google's newly unveiled Wave may be called a communication and collaboration tool, but it's much more than that. |
PC World
October 25, 2007
Scott Spanbauer |
Comparing Collaborative Web Services Use the latest low-cost collaboration tools to manage your group's projects online. |
CRM
April 2013
David Myron |
Are We Too Connected? Several of our magazine stories take on the issue of connection with customers and how connectivity can best be used for customer engagement. |
CIO
January 23, 2015 |
CIOs Deploy Different Social Tools for Different Types of Collaboration Jive, Jabber, Yammer, SharePoint, Lync -- CIOs roll out a variety of collaboration tools to fit the work styles of various types of far-flung employees |
CIO
June 29, 2011
Kristin Burnham |
How Random House Overcame 3 Common Enterprise Collaboration Obstacles Here's how Random House implemented an enterprise collaboration suite, encouraged adoption and is measuring its success. |
InternetNews
January 10, 2005
Susan Kuchinskas |
Microsoft Hosts Messaging for SMBs Microsoft said its release of Microsoft Solution for Hosted Messaging and Collaboration Version 3.0 intends to provide a cost-effective way for small and medium-sized businesses to get advanced messaging functions. |
Information Today
March 10, 2008 |
Open Text Livelink ECM to Offer Extended Collaboration The provider of enterprise content management (ECM) solutions announced a new collaboration offering designed to help organizations extend the power of Web 2.0 to the promise of Enterprise 2.0: Livelink ECM. |
CIO
June 24, 2009
C.G. Lynch |
Q&A: Andrew McAfee, who coined "Enterprise 2.0," on What's Next Web 2.0 apps such as blogs, wikis and social networks have come a long way inside businesses for the purposes of collaboration since Harvard Business School professor Andrew McAfee coined the term "Enterprise 2.0" a few years ago. |
CIO
January 28, 2011
Kim S. Nash |
How Social Networking Creates a Collaboration Culture Thanks to Facebook, people have become willing to share information, creating a workplace culture ready for collaboration. But CIOs need to deploy the right tools. |
Information Today
September 1, 2011 |
CIOs Surveyed Say Workplace Communication Will Favor Real-Time Tools More than half (54%) of chief information officers interviewed recently said real-time workplace communication tools will surpass traditional email in popularity within the next 5 years. |
CIO
March 28, 2012
Michael Friedenberg |
How CIOs Can Help Facilitate Systems of Engagement The CEO community is turning to CIOs to help accelerate revenue growth and deepen engagement with customers. |
PC Magazine
January 1, 2008
Matthew D. Sarrel |
Use Office to Collaborate on Projects Use the collaboration features in Microsoft Office to track the development of a document. |
CRM
November 22, 2010
Koa Beck |
Cisco Systems Introduces Collaboration Software for Social Media Interactions Cisco Systems, a networking and communications technology provider, has announced a customer collaboration software suite to help businesses track and respond to social media interactions: Cisco SocialMiner and Cisco Finesse. |
CIO
December 11, 2008
Andy Blumenthal |
Encourage Social Networking, Without Discouraging In-Person Meetings Use social networking and collaboration tools like Facebook and SharePoint so that they complement, rather than replace, face-to-face contact. |
InternetNews
January 17, 2006
Clint Boulton |
Microsoft Collab Tool Could Woo IBM Set Microsoft is looking to be a thorn in IBM's side ahead of next week's Lotusphere event. |
BusinessWeek
April 18, 2005 |
"IBM Isn't Doing That Much" Microsoft's chairman says when it comes to productivity software, his company "has to push the frontiers on our own." |
CRM
August 3, 2012
Carrie Scott |
Reinvigorate Email Marketing Marketers need to focus on new methods of engagement to combat declining ROIs and deliverability. |
CIO
April 26, 2013
Mary Brandel |
3 Tips to Get a Payoff From Collaboration Tools To reap the value of collaboration tool investments, CIOs study employee behavior, create incentives and embed capabilities in current work flows |
InternetNews
March 3, 2004
Colin C. Haley |
New IM Product Rolling Out of Oracle Real-time collaboration tools follow the release of Web Conferencing tools. |
CRM
June 16, 2011
Brittany Farb |
Meltwater Launches Buzz Engage Meltwater unveiled yesterday Buzz Engage, fusing the social CRM and business offerings it gained in its March acquisition of Jitterjam with the social media monitoring and analysis capabilities of its own Buzz solution. |
CIO
November 15, 2001
Christopher Lindquist |
Get the Message Use of collaboration tools continues to grow at a dramatic rate, according to a recent report... |
CIO
March 25, 2011 |
How to Encourage Staff Interaction Through Social Media Enterprise collaboration tools need to be more than document-sharing repositories. These CIOs have found ways to get their people engaged. |
PC Magazine
May 3, 2006
Edward Mendelson |
What's Your Risk Tolerance? Collaboration services are undoubtedly handy, but are they safe? |
InternetNews
January 23, 2006
Clint Boulton |
IBM Building Bridge to Major IM Platforms IBM today unveiled its latest Lotus collaboration software, which facilitates information in real-time and reuses assets to fit customers' service-oriented architectures. |
Information Today
November 2, 2009 |
PBworks Announces Real-Time and Voice Collaboration Geographically distributed teams will be able to work together on writing content, creating meeting notes in real time and enjoying other interactive features that previously required a face-to-face meeting. |
CRM
May 22, 2012
Leonard Klie |
Thunderhead.com Launches its First Cloud App The ONE Correspond for Salesforce social enterprise app boosts customer service, sales, and marketing communications with personalized interactivity and enterprise mobility. |
CRM
April 16, 2015 |
Bronto Releases Socialite to Help Marketers Measure the Impact of Social Campaigns New software offering supports marketers on Facebook, Instagram, and Twitter. |
InternetNews
December 13, 2005
Erin Joyce |
Microsoft: Real-Time Requires Open Systems Microsoft announced a release to manufacturing of its Web-based enterprise communications client, Office Communicator Web Access. |
InternetNews
March 4, 2009
Kenneth Corbin |
Facebook Takes a Page From Twitter's Playbook New features emphasize real-time communication and offer celebrity updates via News Feeds. |
CRM
October 2, 2012 |
Nimble Updates Its Social Relationship Manager Adds social context to your contacts, including a Gmail widget and foursquare integration. |
InternetNews
November 24, 2009 |
IBM's Surprising Social Ambitions IBM is hardly a newcomer to collaboration and social media - it just has to get the word out. |
InternetNews
November 10, 2009 |
Cisco Is Crazy for Collaboration Cisco unwraps its own social software for the enterprise. |
CRM
April 27, 2011
Leonard Klie |
Mzinga Releases Customer Experience Solution The solution combines many social media and customer service tools in a single offering. |
IndustryWeek
December 16, 2009 |
Unstructured Collaboration is Key to Increased Innovation and Business Agility in 2010 In 2010, manufactures will adopt social collaboration tools as they look to integrate social computing tools and platforms into their business processes, linking internal communities and external communities. |
CRM
June 2015
Michael Vickers |
Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
CRM
June 2014
Paul Greenberg |
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer. |
CIO
January 15, 2003
Lauren Gibbons Paul |
Suspicious Minds Collaboration among trading partners can unlock great value. Mistrust is the barrier. Here are six ways to build confidence. |
InternetNews
January 23, 2007
Michael Hickins |
IBM Squares The Collaboration Circle IBM today detailed its strategy for integrating voice and data communications with the Lotus Connection collaboration tools that it announced yesterday. |
CIO
September 28, 2012 |
Hey CIOs! Show Your CMO the Love The CIO-CMO relationship gap still persists, and IDG Enterprise's CEO Michael Friedenberg reiterates why a closer partnership is critical to both execs as well as the business. |
CRM
November 5, 2012 |
SocialMotus Launches Social Media Management Tool for SMBs The new application features in-depth team management and analytics. |
Bank Systems & Technology
March 30, 2007
J. Nicholas Hoover |
Adoption of Web 2.0 Is Taking Off, But Some Firms Are Still Reluctant Business technologists are concerned about security, return on investment and their staffs' skill in implementing and integrating new Web tools. While some financial services companies are plunging into Enterprise 2.0, it still is an emerging technology. |
CRM
December 2014
Leonard Klie |
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. |
InternetNews
July 22, 2009
Michelle Megna |
Social Media Marketing Makes More Money Deep engagement with consumers through social media channels correlates to better financial performance, says new study. |
CRM
January 8, 2015
Oren Smilansky |
Interactive Intelligence Adds Directory to Its PureCloud Collaboration System The software and services provider's new cloud service is designed to foster collaboration in the enterprise. |
CRM
January 10, 2014
Jeff Lautenbach |
Encouraging Brand Advocacy Five components of a better customer engagement system. |
CIO
April 29, 2010
Michael Friedenberg |
Business's Transformative Trio How cloud computing, social media, and the future of mobile commerce will change the way CIOs do business. |
CRM
December 2011
Jim Dickie |
Sales Collaboration: Can I Get a Little Help Here? Keeping pace in a changing world is difficult. So what can companies do to make that easier? They can make the right types of investments in sales collaboration CRM solutions. |
InternetNews
July 29, 2005
Sean Michael Kerner |
IBM and Avaya Extend Call Collaboration IBM set to integrate Avaya technology for VoIP functionality into IBM's collaboration product lineup. |
CRM
April 19, 2011
Leonard Klie |
Sitecore Releases the Customer Engagement Platform The new software solution combines analytics, interaction automation, and personalization across channels. |
