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CRM
June 2013
Kelly Liyakasa |
Collaboration Meets Community Platforms Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost.   |
InternetNews
June 17, 2010 |
Wrestling with Enterprise 2.0's ROI Is it possible to quantify the benefits of Enterprise 2.0 technologies? |
Search Engine Watch
February 24, 2011
Jacob Morgan |
External, Hybrid, and Internal Communities: Why You Should Care Exploring three social communities and some typical business problems that effective engagement can solve. |
CRM
June 27, 2014
Karine DelMoro |
Unlock the Potential of Unstructured Data for a Successful VOC Program Strategies for gaining a competitive edge with unstructured data. |
CRM
June 1, 2012
Mike Sheridan |
From Contact Center to Next-Generation Engagement Center Companies must update and break down the silos in their operations and, more than ever, examine the state of their current company-customer relationships in order to stay competitive. |
CRM
September 12, 2012 |
IBM Brings Analytics to Social Business Processes Companies can use the new IBM Connections software to apply analytics to social business initiatives. |
CRM
June 7, 2010
Carlos Diaz |
5 Things You Need from Your Community Management Platform Making conversations the center of innovation and business strategy. |
Commercial Investment Real Estate
Nov/Dec 2013
Gray & Ryan |
Hang Out with Google+ Many commercial real estate practitioners have been cautious about the role of social media in their marketing and business development efforts, particularly when considering less popular sites such as Google+. |
CRM
June 2014
Leonard Klie |
Social Networking Offers Increased Agility Research suggest the need for a smarter combination of enterprise social networking tools. |
IndustryWeek
July 20, 2011
Steve Minter |
Built for Speed Searching for the right corporate model, companies are flattening structures and increasing autonomy. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
HBS Working Knowledge
November 26, 2007
Sean Silverthorne |
Best Practices of Global Innovators Innovation is increasingly driven through collaborative teams due to product complexity, availability of a low-cost but highly skilled labor pool, and advances in development tools. |
CRM
August 2011
Barton Goldenberg |
Overcoming Skepticism to Exploit Social CRM Many executives fear a healthy two-way conversation with customers. |
CIO
January 28, 2011
Kim S. Nash |
How Social Networking Creates a Collaboration Culture Thanks to Facebook, people have become willing to share information, creating a workplace culture ready for collaboration. But CIOs need to deploy the right tools. |
InternetNews
May 7, 2010 |
Microsoft Strengthens SharePoint Security Two new products, Forefront Protection 2010 and Active Directory Federation Services 2.0, are designed to provide secure collaboration for users of Microsoft's SharePoint. |
Bank Systems & Technology
April 12, 2010
Penny Crosman |
SAS Launches Social Media Analytics Analysis of positive and negative Twitter, Facebook sentiment about a bank can be integrated with CRM and other internal software. |
Information Today
March 10, 2008 |
Open Text Livelink ECM to Offer Extended Collaboration The provider of enterprise content management (ECM) solutions announced a new collaboration offering designed to help organizations extend the power of Web 2.0 to the promise of Enterprise 2.0: Livelink ECM. |
IndustryWeek
June 1, 2007
John Teresko |
Integrating IT With Manufacturing ODVA members Cisco and Rockwell Automation collaborate to simplify manufacturing connectivity. |
IndustryWeek
October 1, 2008
John Teresko |
Broadening The PLM Footprint As the scope of PLM capabilities and benefits broadens, more and more manufacturing executives are investing in the strategic business approach. |
CIO
January 23, 2015 |
CIOs Deploy Different Social Tools for Different Types of Collaboration Jive, Jabber, Yammer, SharePoint, Lync -- CIOs roll out a variety of collaboration tools to fit the work styles of various types of far-flung employees |
CRM
April 1, 2011
Scott Swope |
Social Media Interaction a Challenge for Web 2.0 Sites Too How companies can reap the benefits of social media. |
CRM
August 19, 2011
Saurabh Mittal |
Six Myths of Social Media Understanding the evolving customer service social landscape. |
IndustryWeek
July 1, 2002
Doug Bartholomew |
Benefiting From The Boom A wealth of software categories and vendors give manufacturers many paths to improvement. |
CRM
July 6, 2012
Otavio Freire |
Enabling Social Collaboration with Social Compliance Monitoring, tracking, and reporting for risk management. |
IndustryWeek
November 16, 2011
David Peace |
Strategies for Success in Product Innovation Two strategies prime your pipeline for faster, more profitable product development. |
IndustryWeek
October 20, 2010 |
Hard Choices For Software Spending The quest for cost reduction, profitability and customer fulfillment are driving manufacturers' enterprise software purchases. |
CRM
June 2012
J. David Lashar |
Smarter CRM Sometimes, the cloud is not enough. Smarter organizations are realizing that they need to go beyond a CRM strategy of migrating transactional applications into the cloud. They are pursuing next-generation CRM strategies centered on serving customers. |
IndustryWeek
January 1, 2007 |
Is PLM Right For Your Business? Considered the backbone of many business initiatives, product lifecycle management helps speed products to market, among other things. |
CRM
March 28, 2014
Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CRM
October 17, 2014
Yaron Wilf |
How Social Service Communities Can Drive Loyalty When customers help each other, companies and customers win. |
CIO
December 11, 2008
Andy Blumenthal |
Encourage Social Networking, Without Discouraging In-Person Meetings Use social networking and collaboration tools like Facebook and SharePoint so that they complement, rather than replace, face-to-face contact. |
CFO
August 1, 2012
Josh Hyatt |
Putting Social Networks to Work Companies are finding real economic value in cooperation and social media. The rise of internal networks and social-media tools makes far-flung collaboration increasingly feasible. |
CRM
September 16, 2011
Michael Brito |
From Social Brand to Social Business Organizations need to be smart and think long term. From the outside looking in, most wouldn't recognize and understand the challenges that social media has created in the enterprise. |
IndustryWeek
September 1, 2003
John Teresko |
PLM Reaches For Smaller Firms Early adopters in automaking and aerospace consider product lifecycle management (PLM) a key competitive strategy. Now IBM also tailors the tool for smaller firms. |
CRM
October 2012
Leonard Klie |
In High Tech, Social CRM Is All the Rage Technology vendors tap into social media and online communities to let customers serve one another. |
InternetNews
September 24, 2008
Sean Michael Kerner |
Cisco Mashes Up Collaboration New WebEx and Unified Communications initiatives are all about making collaboration more... collaborative. |
IndustryWeek
July 1, 2008
Nick Zubko |
Who's On HP's Short List? High-tech giant releases the names of its top suppliers to emphasize its supply chain visibility. |
InternetNews
October 30, 2009 |
Social Networks: IT Giants Are Ready to Rock Microsoft, IBM, Cisco and others are bullish on social networks and collaboration, but implementation will be a challenge for many enterprises. |
CIO
March 25, 2011 |
How to Encourage Staff Interaction Through Social Media Enterprise collaboration tools need to be more than document-sharing repositories. These CIOs have found ways to get their people engaged. |
InternetNews
December 7, 2005
Clint Boulton |
BEA Goes Blending, Bundling in Beijing BEA Systems said it plans to integrate its WebLogic Portal and AquaLogic User Interaction software lines and introduce new products next year for building service-oriented architectures (SOAs). |
T.H.E. Journal
July 15, 2009
Ruth Reynard |
Beyond Social Networking: Building Toward Learning Communities Social networking is only the beginning of a longer and more complex process of socially constructed learning and ultimately collaboration and knowledge building. |
CRM
October 19, 2012
Joshua March |
The Changing Nature of Customer Relationships How social media is forcing large companies to rethink CRM. |
CIO
August 28, 2013 |
Kennametal CEO Uses IT to Keep a Laser Focus on Customers For Carlos Cardoso, CEO of Kennametal, a wealth of data about customers' manufacturing plants allows his company to identify ways to boost efficiency |
CIO
November 30, 2009 |
Learning to Share: Collaboration Requires of Culture of Comfort To build a successful collaborative environment, companies must foster users' trust, address fears of loss of control and embrace open interaction. |
Entrepreneur
February 2007
Amanda C. Kooser |
It Takes 2.0 to Tango You might have heard of Web 2.0, but do you know what this new version of the internet means for your business? Get in step with the more collaborative, more interactive web of the future. |
CRM
December 2009
Lauren McKay |
Information Overload As consumers deal with an increasing amount of information - and as they embrace more mechanisms to engage with that information - there comes a need to search out what's important, or filter out some of the noise. Through this tidal wave of information, how can businesses manage to connect? |
Information Today
August 1, 2011
Paula J. Hane |
Inmagic's New Idea Management System for Collaborative Innovation The company says that, unlike other Social CRM and idea management providers, IdeaNet does not consider internal collaboration with staff and external communication with customers to be mutually exclusive. |
CRM
May 2010
David Rich |
The New Behavior of the Social Customer By integrating social CRM and customer strategy, you can improve your market position with better services, lower operating costs, and higher performance. |
IndustryWeek
June 17, 2009
Jill Jusko |
PLM Extends its Reach into Product Development Experts say they expect a steady expansion of product lifecycle management's reach within product development and a continued recognition that manufacturers remain focused on the mantra of better, cheaper and faster. |
InternetNews
February 6, 2007
Michael Hickins |
Arena Runs The PLM Collaboration Race Arena Solutions is set to add collaboration tools to its on-demand product lifecycle management application. Competition is heating up, and vendors are consolidating and trying to stir confusion among rivals' customers. |
