| Similar Articles |
|---|
 |
CRM
December 2012
Kelly Liyakasa |
Is Your Web Site Optimized for Mobile Devices? Reaching customers via smartphones and tablets requires a cross-channel strategy and investment.   |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
CRM
March 16, 2012
Eric Harber |
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level. |
CRM
March 2013 |
NRF's Big Show: The Great Retail Convergence The need to adapt to a rapidly changing retail environment marked by the convergence of offline and online commerce was among the rallying cries retailers heard at the National Retail Federation's Big Show in New York in early January. |
CRM
March 14, 2011
Koa Beck |
IBM Makes Commerce Smarter New software and consulting service includes a university, cloud analytics, and personalized shopping strategies. |
CRM
January 6, 2012
Marc Caltabiano |
Card-Linked Marketing Offers Better Return on In-Store Ads A new measurable marketing channel is causing retailers to take notice. |
CRM
August 4, 2014
Maria Minsker |
93 Percent of Retailers Strive to Bridge E-Commerce and In-Store Supply Chains Companies' top priority is enabling 'seamless' customer experiences. |
CRM
May 11, 2015
John Tomich |
Three Quick Ways to Start Speaking Omnichannel Now Your customers are already fluent, so it's time you begin using the new language of digital commerce. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
CRM
March 2015
Oren Smilansky |
NRF's Big Show: Retailers Solidify Multichannel Strategies to Drive Customer Engagement Digital technologies in stores are vital, but how they're being used is also important. |
InternetNews
November 11, 2009 |
IBM Personalizes Shopping With Commerce 7 WebSphere Commerce 7 adds mobile and social commerce features just in time for the holiday shopping season. |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
InternetNews
February 21, 2006
Clint Boulton |
Microsoft Commerce Server in Beta Microsoft this week issued the first beta of its Commerce Server 2006, unveiling the qualities that will help the software engine drive e-commerce sites to sell products. |
CRM
December 17, 2015
Dave Nelson |
3 Tips for CRM Investment in the Digital Age With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience. |
Entrepreneur
July 2003
Kim T. Gordon |
Cross-Training Join the multichannel marketing revolution, and get ready to pump up your sales. |
CRM
July 2011
Brittany Farb |
Mobile Commerce: The New Retail Therapy Shopping trend empowers consumers and challenges business strategies. |
CRM
September 2012
Kelly Liyakasa |
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. |
CIO
July 2, 2012
Joab Jackson |
IBM to Pitch Augmented Reality as a Retail Sales Aid As part of the company's Smarter Commerce marketing effort, IBM is investigating the possibility of using augmented reality to help retailers provide more product information to their customers, as well as to gather more information about customers. |
CRM
December 15, 2015 |
Insite Software Acquires Storyworks1 The acquisition of StoryWorks1 bolsters Insite's connected commerce platform strategy with rich functionality for digitally enabled B2B selling. |
CRM
December 16, 2010 |
Sixty-Two Percent of Fortune 50 Companies Use Mobile Communications to Reach Stakeholders Sixty-two percent of Fortune 50 companies are reaching out to their customers and other key stakeholder groups using some form of mobile communications. But the study also finds that few are doing enough to promote their mobile presence. |
CRM
April 16, 2015 |
Bronto Releases Socialite to Help Marketers Measure the Impact of Social Campaigns New software offering supports marketers on Facebook, Instagram, and Twitter. |
CRM
September 21, 2011 |
IBM Expands Cloud Delivery of Smarter Commerce New solutions and services help businesses respond in real time to shifting customer preferences. |
CRM
November 3, 2003
Kent Zimmerman |
Mastering Multichannel CRM The director of e-commerce at Finish Line explains how linking the retailer's sales channels improved customer service. |
CRM
August 2011
Esteban Kolsky |
Is Social Commerce Disruptive or Intrusive? Issues like privacy and fair use of data pose a formidable challenge. |
CRM
December 2010
Juan Martinez |
No Longer The Text-Best Thing Text messages remain a big part of any mobile campaign, but these days a multichannel approach is what really connects |
Entrepreneur
May 2010
Dan O'Shea |
A Scan-Tastic App Goes Mainstream Where barcode scanning fits in a small-business sales strategy. |
CRM
December 2015
Leonard Klie |
E-Commerce Gets Social Salesforce.com and SAP bring e-commerce capabilities to social communities |
InternetNews
May 15, 2009
Michelle Megna |
Mobile Commerce, Twitter to Save E-Comm Sales? comScore says mobile commerce and social marketing may be the savior of the future for online sales. |
CRM
December 14, 2015
Sam Del Rowe |
GI Insight Study Finds Omnichannel Approaches Are Falling Short Research indicates that though consumers use multiple channels in their shopping journeys, companies are not successfully implementing omnichannel marketing strategies. |
CRM
December 30, 2015
Sam Del Rowe |
Retail Predictions for 2016 Mobile will continue to dominate, but businesses need to be aware of the platform's risks. |
CRM
December 2013
Leonard Klie |
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. |
CRM
October 2, 2013
Sarah Sluis |
Keynote Speakers at Shop.Org Annual Summit Concur: Use Technology Strategically Omnichannel retailing is about giving consumers what they want, in-store and online. Content matters more than mode of delivery. |
CRM
February 16, 2012
Kelly Liyakasa |
Customer Experience, Service Top of Mind for Retailers Study finds multichannel sales a key influence in planned strategies. |
InternetNews
May 17, 2004
Clint Boulton |
Microsoft Refreshes Commerce Server The software features new business management tools to drive efficiency; Microsoft also outlines future plans for the application. |
CRM
August 2014
Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. |
CRM
May 3, 2012 |
AT&T Expands Mobile Marketing Portfolio Mobile Barcode Services help SMBs manage content and measure effectiveness with powerful reporting tools. |
Bank Technology News
March 2008
Michael Dumiak |
Commerce Is Finding Middle Ground Commerce Bank is turning its attention to technology with impressive results: its robust, off-the-shelf, Corillian-CheckFree-Fiserv free on-line banking channel for small business is signing up customers at a rapid clip. |
CRM
September 2015
Oren Smilansky |
Hybris Baits the E-Commerce Hook for Wholesale Sports Outdoor Outfitters A camping goods retailer creates a more personalized Web site using hybris's B2C Commerce. |
InternetNews
June 18, 2010
David Needle |
Google Commerce Search 2.0 Reups e-Tail Play Search giant refreshes search optimization offering for online retailers with a host of new features to drive e-commerce and compete with heavyweights like Amazon. |
CRM
May 14, 2015 |
Tealium Integrates Tealium IQ Tag Management with IBM Commerce Tealium's collaboration with IBM Commerce enables retailers to drive richer omnichannel customer experiences across Web, mobile, and offline touch points. |
CRM
September 2013
Eric Barkin |
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business. |
CRM
January 2016
Maria Minsker |
Outlook 2016: How CRM Will Foster an Era of Good Feelings As tools mature and vendors rally around journey-driven solutions, organizations will be better equipped to please customers' ever-evolving demands |
InternetNews
November 5, 2009 |
Google Brings Enterprise Search to E-Tailers Commerce Search product aims to improve customer experience, boost sales conversion rates. |
CRM
December 2013
Sarah Sluis |
At Shop.org, Retailers Prepare for a Mobile Future The mobile and tablet experience is augmenting e-commerce and in-store sales. |
CRM
September 2015
Oren Smilansky |
When Customer Experience Is the Ticket What can companies learn from organizations that sell experiences rather than services or products? |
Insurance & Technology
April 4, 2007
Nathan Conz |
Linking Up Online Travelers reaches out to online customers through partnerships with independent agencies, including Commerce Banc Insurance Services. |
Search Engine Watch
August 1, 2008
Michael Boland |
Has Mobile Local Search Finally Arrived? Can the iPhone and Google's Android fix the limitations that have plagued mobile advertising and mobile search? It could take a couple years to really get moving, but after a long period of being rusted shut, it appears that the wheels are finally starting to creak forward on local mobile search. |
PHONE+
May 22, 2009
Cara Sievers |
Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year. |
