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August 2015 |
Real-Time Retail Is the New Imperative Retailers must identify customers when they walk in the store   |
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August 2014
Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. |
CRM
September 2013
John Stelzer |
Looking Beyond Multichannel More and more retailers are moving from multichannel to cross-channel operations, bridging siloed systems to give the consumer a seamless brand experience. |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
IndustryWeek
May 1, 2008
David Blanchard |
Portrait of a Best-in-Class Supply Chain Aberdeen research identifies how companies identify supply-chain problems and proceed to solutions. |
IndustryWeek
December 1, 2007
David Blanchard |
Sterling Commerce Shifts from EDI to the Supply Chain Acquisitions of supply chain vendors paces Sterling's integration strategy. |
CRM
December 2012
Kelly Liyakasa |
Is Your Web Site Optimized for Mobile Devices? Reaching customers via smartphones and tablets requires a cross-channel strategy and investment. |
IndustryWeek
December 16, 2010 |
Marketing Could Be Your Demand Chain's Weakest Link Marketing executives admit they don't always understand their role within the demand chain cycle. |
CRM
February 16, 2012
Kelly Liyakasa |
Customer Experience, Service Top of Mind for Retailers Study finds multichannel sales a key influence in planned strategies. |
CRM
May 11, 2015
John Tomich |
Three Quick Ways to Start Speaking Omnichannel Now Your customers are already fluent, so it's time you begin using the new language of digital commerce. |
CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
CRM
December 20, 2013
Scott Hays |
The Nightmare After Christmas Use post holiday returns as a customer service opportunity. While the holiday shopping season brings more chances to engage customers, it also brings more chances to lose them. |
CRM
David Myron |
The Unified Omnichannel Enterprise Is No Longer a Pipe Dream For a truly unified omnichannel environment to exist, a company must connect all of its interaction channels so a customer can traverse them without losing any data. |
CRM
May 14, 2015 |
Tealium Integrates Tealium IQ Tag Management with IBM Commerce Tealium's collaboration with IBM Commerce enables retailers to drive richer omnichannel customer experiences across Web, mobile, and offline touch points. |
CRM
March 14, 2011
Koa Beck |
IBM Makes Commerce Smarter New software and consulting service includes a university, cloud analytics, and personalized shopping strategies. |
CRM
September 2012
Kelly Liyakasa |
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. |
| Knowledge@Wharton |
Can E-tailers Find Fulfillment with Drop Shipping? Opting for a virtual, traditional, or hybrid inventory structure is and will continue to be a high-stakes decision where companies risk customer loyalty, large investments, and ultimately market success. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
InternetNews
December 16, 2003
Susan Kuchinskas |
E-Tailers Send Shoppers Back to the Mall As retailers integrate their Web sites with other channels, the Web is becoming a marketing tool to drive traffic to physical stores. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
CRM
October 2015
Leonard Klie |
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience |
CRM
April 15, 2011
Carsten Thoma |
Mobile Commerce: It's More Than Just an iPhone App Mobile truly has created an "always on" society, where people are online and accessible 24 hours per day. Do you understand what mobile means for your business? |
CRM
September 21, 2011 |
IBM Expands Cloud Delivery of Smarter Commerce New solutions and services help businesses respond in real time to shifting customer preferences. |
HBS Working Knowledge
July 12, 2010
Martha Lagace |
Rocket Science Retailing: A Practical Guide Here's how retailers can make the most of cutting-edge developments and emerging technologies. |
IndustryWeek
January 1, 2007 |
Infrastructure Is Integral To Supply Chain Success A company's highest supply chain priorities are demand forecasting, supply planning, inventory management, and sales and operations planning. |
IndustryWeek
June 22, 2011 |
Value Stream Segmentation Focuses on Customer Needs By analyzing and segmenting market requirements, a business that is truly demand driven will optimize individual value streams to match customers' unique needs. |
IndustryWeek
September 1, 2007
David Blanchard |
Supply Chain's Split Personality Cost containment, rather than improved service, is the prevalent supply chain strategy. |
Global Services
August 30, 2007
Sufia Tippoo |
Retail IT While larger retailers such as Target and Tesco have set up captive IT centers, others such as Carrefour, JC Penny, Marks & Spencers, Office Depot and Selfridges have been in the outsourcing mode to third-party service providers. |
CRM
July 2014
Leonard Klie |
Walmart's Omnichannel Strategy Keeps It on Top Today's large retailers are connecting with customers in new ways. |
CRM
July 1, 2007
MacGibbon & Schumacher |
Owning E-commerce Technology Simplifying the business will allow e-commerce managers to focus on core competencies that drive the top line. |
CRM
January 16, 2012 |
Retailers to Enhance Customer Experience With Microsoft Dynamics AX 2012 for Retail Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience. |
CIO
October 25, 2012
Maryfran Johnson |
Offline-Online Convergence Is Shaking Up the Retail Sector CIOs are at the center of the 'omnichannel retail' revolution, where the customer expects the same great shopping experience whether the venue is a store, website, smartphone or tablet, says the author. |
HBS Working Knowledge
March 7, 2005
Jonathan Byrnes |
Achieving Supply Chain Productivity More than anything else, supply chain productivity requires that supply chain managers become experts at knowledge generation and change management. |
CRM
September 2013
Eric Barkin |
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business. |
InternetNews
June 18, 2010
David Needle |
Google Commerce Search 2.0 Reups e-Tail Play Search giant refreshes search optimization offering for online retailers with a host of new features to drive e-commerce and compete with heavyweights like Amazon. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
Entrepreneur
July 2003
Kim T. Gordon |
Cross-Training Join the multichannel marketing revolution, and get ready to pump up your sales. |
HBS Working Knowledge
November 22, 2004
Reuben E. Slone |
Cleaning Up Whirlpool's Supply Chain Whirlpool's supply chain was a mess when the company approved a major overhaul -- tying up too much capital in finished goods inventory, yet failing to provide the product availability our customers needed. |
IndustryWeek
November 17, 2010 |
Supply Chain Earns a Seat at the Table Chief supply chain officers are becoming more influential within manufacturing circles. |
CIO
March 31, 2014 |
Retail Must Reinvent Itself for the Omnichannel Future IDG Communications CEO Michael Friedenberg offers his take on the latest IDC predictions about retail customers, big data, supply chain and more. |
CRM
April 2012
Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
InternetNews
January 13, 2005
Clint Boulton |
Retailers Mixing Up E-tailing Tactics Online retailers used new tactics to boost sales during the end of year holiday shopping season, according to the results of a mystery shopping study conducted by the e-tailing group. |
IndustryWeek
April 1, 2009
David Blanchard |
Better, Faster, Cheaper... and Smarter As risks increase in the marketplace, supply chains are evolving into more intelligent and interconnected networks. |
CRM
September 1, 2011
Brittany Farb |
Email Marketing Remains a Key Tactic for Retailers Retailers are more focused on using email for marketing programs to promote their social communities than for social sharing. |
Food Engineering
February 1, 2007 |
Where's my Supply Chain? To succeed, food supply chains need to better integrate their disparate information and make it available to those who need it. |
Bank Technology News
December 2007
Robert J. Bernabucci |
Unlocking the Value in Supply Chain Finance Globalization is driving a growing interest in global supply chain finance. |
CRM
November 2015
Leonard Klie |
Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members |
IndustryWeek
April 15, 2009
David Blanchard |
Short-Term Strategies Are in Vogue in 2009 Cost management projects supersede long-term IT implementations. |
CRM
December 2012
Leonard Klie |
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels. |
The Motley Fool
May 24, 2005
Stephen D. Simpson |
Williams-Sonoma Keeps Moving Instead of resting on its laurels, this higher-end retailer is continuing to build for future growth. Investors, take note. |
