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CRM
July 2014
Sarah Sluis |
Are Consumers Willing to Share Private Data? Privacy seekers share demographic and behavior traits, according to IDC.   |
InternetNews
December 4, 2009 |
IDC: IT Recovery in 2010 to Usher In Major Changes As the tech sector gets back on track, IDC sees sweeping transformations driving enterprise software, telecom and mobility. |
IndustryWeek
February 1, 2008
David Blanchard |
Top 10 Supply Chain Trends for Manufacturers in 2008 Following are the top 10 predictions for how supply chain management and technology will evolve this year. This year, it'll be all about business value, not just technology. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
CRM
July 12, 2012 |
IDC Study Reveals Emerging Social Media Trends Across Vertical Markets Retailers lead all verticals with social media investments |
CRM
March 2015
R "Ray" Wang |
7 Lessons to Learn in the Digital Shift Focus on relevancy to build loyalty and authenticity. |
CRM
August 4, 2014
Maria Minsker |
93 Percent of Retailers Strive to Bridge E-Commerce and In-Store Supply Chains Companies' top priority is enabling 'seamless' customer experiences. |
CIO
November 19, 2010
Michael Friedenberg |
Top Ten Business Predictions for 2011 The president and CEO of IDG Enterprise, offers up what he thinks will be the top ten trends in the IT community in 2011. |
Global Services
August 30, 2007
Sufia Tippoo |
Retail IT While larger retailers such as Target and Tesco have set up captive IT centers, others such as Carrefour, JC Penny, Marks & Spencers, Office Depot and Selfridges have been in the outsourcing mode to third-party service providers. |
CIO
October 25, 2012
Maryfran Johnson |
Offline-Online Convergence Is Shaking Up the Retail Sector CIOs are at the center of the 'omnichannel retail' revolution, where the customer expects the same great shopping experience whether the venue is a store, website, smartphone or tablet, says the author. |
CRM
November 7, 2014
Ken Bisconti |
Get on Your Customers' Holiday Wish Lists with Stellar Customer Service Equip your call center with the visibility to reduce customer struggles. |
InternetNews
February 15, 2008
Kenneth Corbin |
Americans' e-Commerce Conundrum New report finds that Americans love the convenience of shopping online, but worry about security. |
CRM
May 11, 2015
John Tomich |
Three Quick Ways to Start Speaking Omnichannel Now Your customers are already fluent, so it's time you begin using the new language of digital commerce. |
CRM
March 2013
Judith Aquino |
The Introduction of Matrix Commerce Delivering a seamless buyer experience is more important than ever. Matrix commerce is the intersection of an omnichannel experience, demand signals, payment technologies, supply chains, and big data. |
CRM
August 2014
Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
CRM
April 2012
Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
CRM
July 2014
Leonard Klie |
Walmart's Omnichannel Strategy Keeps It on Top Today's large retailers are connecting with customers in new ways. |
InternetNews
November 23, 2010 |
IDC: Mobile Shoppers Set for Record Spree IDC's new mobile shopping report predicts big sales for e-tailers catering to consumers using mobile devices. |
CRM
January 2012
Judith Aquino |
Tablets and Smartphones Transform the In-Store Customer Experience Retailers hope to give consumers new incentives to shop at brick-and-mortar stores. |
IndustryWeek
September 1, 2007
David Blanchard |
Supply Chain's Split Personality Cost containment, rather than improved service, is the prevalent supply chain strategy. |
Information Today
January 8, 2009
Paula J. Hane |
Review of the Year 2008 and Trends Watch--Part 2 Here's a list of some of the trends I'll be watching this year for the library and information industry |
CRM
October 2, 2013
Sarah Sluis |
Keynote Speakers at Shop.Org Annual Summit Concur: Use Technology Strategically Omnichannel retailing is about giving consumers what they want, in-store and online. Content matters more than mode of delivery. |
CRM
September 2013
Eric Barkin |
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business. |
CIO
October 25, 2012
Mary K. Pratt |
Retail CIOs Need to Step Up Their Game To win in the new world of omnichannel retail, CIOs will need to focus on the customer experience and collaborate in the C-suite. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
HBS Working Knowledge
July 12, 2010
Martha Lagace |
Rocket Science Retailing: A Practical Guide Here's how retailers can make the most of cutting-edge developments and emerging technologies. |
CRM
March 2013 |
NRF's Big Show: The Great Retail Convergence The need to adapt to a rapidly changing retail environment marked by the convergence of offline and online commerce was among the rallying cries retailers heard at the National Retail Federation's Big Show in New York in early January. |
CRM
December 2013
Sarah Sluis |
At Shop.org, Retailers Prepare for a Mobile Future The mobile and tablet experience is augmenting e-commerce and in-store sales. |
InternetNews
October 12, 2010 |
IT Buyer's Intent Is Looking Good: IDC IDC says its measure of IT buyer's intent to purchase new hardware, software and services is well ahead of a year ago. |
CIO
January 26, 2010
Simone Levien |
A Big Year for "Socialytic" Applications? What's next for business applications in 2010? IDC Predictions 2010, a new report by IDC's Chief Analyst Frank Gens, is saying this is the year for "socialytic" apps. |
HBS Working Knowledge
October 10, 2011
Lal & Alvarez |
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. |
CRM
June 30, 2014
Maria Minsker |
Twenty-Four Percent of Consumers Are Digital Hypertaskers Though not the majority, hypertaskers are the fastest-growing consumer group. |
IndustryWeek
May 1, 2008
David Blanchard |
Portrait of a Best-in-Class Supply Chain Aberdeen research identifies how companies identify supply-chain problems and proceed to solutions. |
CRM
March 2015
Oren Smilansky |
NRF's Big Show: Retailers Solidify Multichannel Strategies to Drive Customer Engagement Digital technologies in stores are vital, but how they're being used is also important. |
CRM
July 2, 2014
Mike Tippets |
Engage Employees to Enhance the Omnichannel Retail Experience Create a culture of sharing and communicating. |
InternetNews
January 13, 2005
Clint Boulton |
Retailers Mixing Up E-tailing Tactics Online retailers used new tactics to boost sales during the end of year holiday shopping season, according to the results of a mystery shopping study conducted by the e-tailing group. |
CRM
December 14, 2015
Sam Del Rowe |
GI Insight Study Finds Omnichannel Approaches Are Falling Short Research indicates that though consumers use multiple channels in their shopping journeys, companies are not successfully implementing omnichannel marketing strategies. |
CIO
July 1, 2001
Christopher Lindquist |
Budgets Start Looking Up The global economic slowdown put the brakes on significant amounts of IT spending. But recent reports from research company IDC indicate that a rebound is on the way as early as 2002... |
CRM
August 2013
Kelly Liyakasa |
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. |
InternetNews
February 26, 2009
Kenneth Corbin |
Online Ad Spend Could See First Decline in Years After years of steady increases in online advertising, the bears have finally caught up. |
InternetNews
November 1, 2005
Jim Wagner |
Good Tidings For Online Retailers in 2005 Online shopping is expected to increase this holiday season. |
InternetNews
December 2, 2010 |
Mobile Devices, Apps Will Explode in 2011: IDC The proliferation of mobile devices and applications and the services they require will usher in the next dominant computing platform in 2011, according to IDC. |
