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HBS Working Knowledge
March 2, 2015
Sean Silverthorne |
Retail Reaches a Tipping Point -- Which Stores Will Survive? The new book Retail Revolution: Will Your Brick and Mortar Store Survive? argues that ecommerce is about to deal severe blows to many familiar store-based brands -- even including Walmart.   |
HBS Working Knowledge
March 10, 2015
Sean Silverthorne |
The Surprising Winners and Losers in the Retail Revolution The growth of ecommerce is creating new leaders in retail while putting many famous brands at risk. Here is part two of our series on the new book, Retail Revolution. |
Commercial Investment Real Estate
Sep/Oct 2013
Jennifer Norbut |
Beyond the E-tail Era New factors are shaping retail's next phase. Research shows and many retail industry experts agree that consumers are settling into a preference for a "blended" shopping experience. |
HBS Working Knowledge
March 17, 2015
Sean Silverthorne |
What Happened to My Shopping Mall? In the third and final part of our interview with authors Rajiv Lal and Jose B. Alvarez, they discuss what the future of storefront retailing looks like and how its transformation will also change the economy and society. |
InternetNews
December 31, 2003 |
Early Online Shopping Numbers Show Big Gains The 2003 holiday shopping season proved to be a boon for online retailers with shoppers spending $13 billion just between Nov. 1 and Dec. 12 alone. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
CRM
September 2013
Eric Barkin |
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business. |
CFO
March 15, 2004
Russ Banham |
Amazon Finally Clicks Ten years old and profitable at last, it offers a textbook lesson on how to be both focused and flexible. |
InternetNews
December 16, 2003
Susan Kuchinskas |
E-Tailers Send Shoppers Back to the Mall As retailers integrate their Web sites with other channels, the Web is becoming a marketing tool to drive traffic to physical stores. |
HBS Working Knowledge
January 17, 2005
Robert Spector |
When Category Domination Isn't Enough Reacting negatively to jammed aisles and backed-up checkout lines, shoppers are turning to smaller specialty stores, where they can get in and get out. In response, mega retailers are opening small, easier-to-shop, neighborhood stores, says this book excerpt from Category Killers. |
Inc.
October 2005
Stephanie Clifford |
The Hidden Value of Slow Sellers Products that sell slowly are not necessarily a drain on resources. |
HBS Working Knowledge
February 24, 2014
Corstjens & Lal |
Busting Six Myths About Customer Loyalty Programs Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators. |
InternetNews
September 1, 2009 |
Eying Amazon, Wal-Mart Expands E-Commerce The nation's largest retailer joins partners in unveiling a new e-commerce push that could see it better competing with Amazon. |
Food Processing
July 2011
Diane Toops |
Food Processors Find Public Growth for Private Label The price differential between branded food and store brands is still there, augmented by higher quality and healthier formulations. |
InternetNews
January 23, 2006
David Ian Miller |
Report: Online Retail on Easy Street Growth in online retail spending will be healthy over the next few years, but retailers will have to scramble for the attention of a maturing population of online shoppers, according to a forecast by JupiterResearch. |
The Motley Fool
November 24, 2008
Kristin Graham |
Which Retailers Are Good Inventory Managers? Companies that keep inventory moving and respond to consumer trends have the best shot at weathering the storm. Take a look at a few companies with superior inventory management skills. |
InternetNews
December 21, 2005
Tim Gray |
Online Retailers Cashing In A new report says online shoppers have spent $18.6 billion in the first six weeks of the 2005 holiday season. |
Real Estate Portfolio
May/Jun 2001
Merrie S. Frankel |
Neighborhood Shopping Centers vs. the Superstores The expansion of superstores by Wal-Mart, Kmart and Target continues to affect community shopping centers. Despite these challenges, we believe that grocery- and discount-anchored community shopping centers remain stable assets overall... |
CRM
July 2014
Sarah Sluis |
Are Consumers Willing to Share Private Data? Privacy seekers share demographic and behavior traits, according to IDC. |
HBS Working Knowledge
March 22, 2004
Manda Salls |
Loyalty: Don't Give Away the Store Loyalty programs are profitable--if used correctly. Harvard Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right. |
CRM
July 2014
Leonard Klie |
Walmart's Omnichannel Strategy Keeps It on Top Today's large retailers are connecting with customers in new ways. |
Commercial Investment Real Estate
May/Jun 2015
Sara S. Patterson |
Retail Forecaster The dynamic intersection of online and in-store sales is changing many dimensions of the retail marketplace, according to Gary M. Ralston. |
The Motley Fool
March 31, 2011
Cindy Johnson |
More Than the Trend Is Amazon's Friend After more than 10 years, online is still taking retailing share and Amazon is taking online share. |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
Commercial Investment Real Estate
May/Jun 2004
Sarah Hoban |
A Breath of Fresh Air Lifestyle centers evolve to meet shoppers' demands for convenience as shoppers, retailers, and developers are discovering fresh air's benefits. |
BusinessWeek
May 9, 2005
Joseph Weber |
How The Net Is Remaking The Mall To lure Web-savvy shoppers, retailers are turning to "lifestyle centers," which are small, convenient, open-air retailing complexes. |
InternetNews
October 23, 2008
Kenneth Corbin |
Holiday e-Commerce Seen Only Rising 12% Forrester revises its growth expectations for the holiday shopping season. Gas is still playing a role, along with economy. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
CRM
December 12, 2014
James Keller |
Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools. |
The Motley Fool
December 1, 2010
Alyce Lomax |
Cyber Monday's a Red-Letter Day The online shopping day made history this year, but retail's not out of the woods. |
PC World
June 2006
Christopher Null |
All-Star Tech Stores Who's got the best prices, selection, sales help, and return policies among online and brick-and-mortar stores? We surveyed more than 5000 readers to find the best places to buy tech gear. |
The Motley Fool
February 10, 2011
Cindy Johnson |
Amazon: A General Store for the 21st Century A 66% growth in electronics and general merchandise isn't just the Kindle. |
Food Processing
August 2012
Diane Toops |
The Private World of Private Label Food Brands Will the category's 'quality copy-cat' reputation hold up after the recession? |
InternetNews
November 26, 2008
Kenneth Corbin |
Flat Lines Seen for eCommerce Holiday Spend Research firm comScore weighs in on what's weighing down the holiday spending. |
Fast Company
April 2008
James Kuczmarski |
Journal-ist: Freedom of Choice From the journals, studies on why we shop online, how clicks-and-mortar stores can build trust, and how negative reviews can be overcome. |
InternetNews
May 11, 2009
Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
CRM
March 2014
Sarah Sluis |
On the Scene: NRF's Big Show Harnessing technology to improve the retail experience. |
The Motley Fool
April 19, 2011
Alyce Lomax |
Big-Box Stocks: A Big Mistake? As more and more megastores seek to get smaller, should you sell their shares? |
InternetNews
January 5, 2009
Judy Mottl |
E-commerce Silver Lining Despite Holiday Dip While consumers bought less overall, some online areas experienced good growth. |
InternetNews
December 20, 2004
Susan Kuchinskas |
Holiday Shopping Surge is On Online shopping peaks on Mondays, while online spenders don't stop for the holiday. |
CRM
June 2006
Marshall Lager |
E-commerce Best Practices Make Perfect Commerce is as old as human want -- and e-commerce is growing up. Here are some best practice recommendations: Do's -- Do think about your e-business as a business... Do use customer data... Don'ts: Don't treat online customers as second-class citizens... etc. |
Commercial Investment Real Estate
May/Jun 2006
Bernard J. Haddigan |
An Appetite for Retail Despite slowed consumer spending, investors are still hungry for quality retail properties. |
CRM
May 2014
Sarah Sluis |
Retailers Bring the Digital Experience In-Store Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds. |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
The Motley Fool
December 2, 2011
Tamara Rutter |
Which Stock Can Keep Up Its Holiday Sales Streak? Online retailers see stronger sales on Black Friday and Cyber Monday deals. |
Salon.com
November 29, 2000
Katharine Mieszkowski |
The glory days of e-commerce are over Broke and stingy e-tailers have taken all the fun out of online shopping... |
Commercial Investment Real Estate
May/Jun 2012
Beth Mattson-Teig |
Rethinking Retail New strategies influence demand for brick and mortar stores. |
The Motley Fool
January 6, 2010
Rich Duprey |
Retailers Ready for the Gift Card Redo Slack sales mean retailers are hoping gift cards bring holiday joy in January. |
