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Retailers Bring the Digital Experience In-Store Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.   |
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September 2012
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Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. |
HBS Working Knowledge
October 10, 2011
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Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. |
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July 7, 2011
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Mobile and Social Are Key Shopping Tools For Consumers Online Retail Holiday Readiness Report highlights key trends for marketers. |
The Motley Fool
November 29, 2011
Evan Niu |
Another Apple Disruption Apple's iPod Touch could replace point-of-sale cash registers. |
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July 2014
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Are Consumers Willing to Share Private Data? Privacy seekers share demographic and behavior traits, according to IDC. |
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December 30, 2015
Sam Del Rowe |
Retail Predictions for 2016 Mobile will continue to dominate, but businesses need to be aware of the platform's risks. |
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November 2012
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Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
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April 2012
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Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
CRM
September 2013
Eric Barkin |
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business. |
CIO
January 11, 2010
Joab Jackson |
IBM: Consumers Demand More Interactivity Consumers want more retail stores to be more interactive and personalized online, a new survey from IBM has found. |
Inc.
May 1, 2010
Nitasha Tiku |
Say Goodbye to the Cash Register How companies like clothing boutique Self Edge use mobile credit card processing services. |
CRM
August 2013
Kelly Liyakasa |
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. |
CIO
July 2, 2012
Joab Jackson |
IBM to Pitch Augmented Reality as a Retail Sales Aid As part of the company's Smarter Commerce marketing effort, IBM is investigating the possibility of using augmented reality to help retailers provide more product information to their customers, as well as to gather more information about customers. |
CRM
October 2, 2013
Sarah Sluis |
Keynote Speakers at Shop.Org Annual Summit Concur: Use Technology Strategically Omnichannel retailing is about giving consumers what they want, in-store and online. Content matters more than mode of delivery. |
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May 1, 2010
Nitasha Tiku |
Four Mobile Credit Card Processing Services Applications such as Square and GoPayment let you take payments with your phone. |
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May 2014
Sarah Sluis |
Mobile Sales to Represent Half of E-Commerce by 2018 Retailers need to focus on mobile user experience and responsive design to capitalize on growth. |
CRM
March 2015
Oren Smilansky |
NRF's Big Show: Retailers Solidify Multichannel Strategies to Drive Customer Engagement Digital technologies in stores are vital, but how they're being used is also important. |
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September 2015
Oren Smilansky |
When Customer Experience Is the Ticket What can companies learn from organizations that sell experiences rather than services or products? |
Fast Company
September 2014
Austin Carr |
Match or Mismatch? What kind of businesses would use the services of Square? |
InternetNews
December 16, 2003
Susan Kuchinskas |
E-Tailers Send Shoppers Back to the Mall As retailers integrate their Web sites with other channels, the Web is becoming a marketing tool to drive traffic to physical stores. |
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December 12, 2014
James Keller |
Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools. |
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October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
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November 11, 2009 |
IBM Personalizes Shopping With Commerce 7 WebSphere Commerce 7 adds mobile and social commerce features just in time for the holiday shopping season. |
CRM
March 2013 |
NRF's Big Show: The Great Retail Convergence The need to adapt to a rapidly changing retail environment marked by the convergence of offline and online commerce was among the rallying cries retailers heard at the National Retail Federation's Big Show in New York in early January. |
PC Magazine
October 27, 2010
Sascha Segan |
Samsung Galaxy Tab (Sprint) The Samsung Galaxy Tab is the first truly viable Android-based competitor to the iPad. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
Fast Company
September 2014
Austin Carr |
Back To Square One The coming months for Square will be pivotal. As it burns through cash, the company must create new sources of revenue to justify its high valuation; in the process, it will try to prove that it can create a hugely profitable business as well as a transformative one. |
Entrepreneur
July 2003
Kim T. Gordon |
Cross-Training Join the multichannel marketing revolution, and get ready to pump up your sales. |
CRM
December 2013
Sarah Sluis |
At Shop.org, Retailers Prepare for a Mobile Future The mobile and tablet experience is augmenting e-commerce and in-store sales. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
CRM
September 2011
Brittany Farb |
Mobile Retail Entering Support Phase Smartphone trends demonstrate the need for an innovative strategy |
CRM
January 2012
Judith Aquino |
Tablets and Smartphones Transform the In-Store Customer Experience Retailers hope to give consumers new incentives to shop at brick-and-mortar stores. |
CRM
December 2014
Maria Minsker |
UPS Calls on Marketers to Help Manage Holiday Peak A joint effort is designed to curb shipping slowdowns this year. |
Fast Company
Pavithra Mohan |
Target Pilots Movement-Tracking Beacon Technology In 50 Stores For retailers, beacon technology serves to enhance the in-store experiences of loyal customers, and Target is no different. |
The Motley Fool
June 21, 2006
Stephen Ellis |
Golf Galaxy Hits a Hole in One This emerging specialty retailer looks to be a huge hit with shoppers and a potential winner for investors. |
InternetNews
November 1, 2005
Jim Wagner |
Good Tidings For Online Retailers in 2005 Online shopping is expected to increase this holiday season. |
InternetNews
January 18, 2008 |
Mobile Phones, Virtual Worlds Morph Shopper Behavior Retailers move e-commerce into the realm of wireless handsets. |
HBS Working Knowledge
February 24, 2014
Corstjens & Lal |
Busting Six Myths About Customer Loyalty Programs Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators. |
Global Services
August 30, 2007
Sufia Tippoo |
Retail IT While larger retailers such as Target and Tesco have set up captive IT centers, others such as Carrefour, JC Penny, Marks & Spencers, Office Depot and Selfridges have been in the outsourcing mode to third-party service providers. |
InternetNews
October 19, 2009 |
Can Twitter Founder's iPhone Venture Take Off? Jack Dorsey's betting on a dongle for his next big hit. |
CRM
January 2015
Leonard Klie |
Apple Launches Apple Pay Many retailers aren't buying into the newest mobile wallet solution. |
InternetNews
May 5, 2009
Michelle Megna |
Cost-Cutting E-tailers Look to Retain Customers The recession is prompting online store owners to shift their marketing priorities, with customer retention and social marketing topping the list. |
CRM
August 2015 |
Real-Time Retail Is the New Imperative Retailers must identify customers when they walk in the store |
Commercial Investment Real Estate
May/Jun 2015
Sara S. Patterson |
Retail Forecaster The dynamic intersection of online and in-store sales is changing many dimensions of the retail marketplace, according to Gary M. Ralston. |
CRM
January 13, 2014
Sarah Sluis |
At NRF's Big Show, IBM CEO Frames Big Data as a Natural Resource The convergence of mobile, social, and the Internet of Things is creating more data to refine than ever for retailers. |
InternetNews
February 15, 2008
Kenneth Corbin |
Americans' e-Commerce Conundrum New report finds that Americans love the convenience of shopping online, but worry about security. |
CRM
November 2014
Maria Minsker |
More E-Commerce Experiences Are in Store New technology enables retailers to bridge the physical and digital divide for the holiday shopping season |
CRM
June 2011
Leonard Klie |
Post While You Shop or Eat Smartphones allow consumers to share their in-store experiences moments after they happen. |
HBS Working Knowledge
January 17, 2005
Robert Spector |
When Category Domination Isn't Enough Reacting negatively to jammed aisles and backed-up checkout lines, shoppers are turning to smaller specialty stores, where they can get in and get out. In response, mega retailers are opening small, easier-to-shop, neighborhood stores, says this book excerpt from Category Killers. |
