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March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web.   |
InternetNews
September 16, 2008
Kenneth Corbin |
Online Shoppers in Search of Better Service New study finds that as customer expectations rise, online businesses neglect user experience at their own peril. |
InternetNews
September 4, 2009 |
E-Commerce Service Lets Users Pay in Person Alternatives to using credit cards for e-commerce aren't new, but a walk-in option aims to capitalize on untapped markets. |
InternetNews
November 25, 2005
Tim Gray |
Online Shoppers Wary of Online Shopping As online retailers are gearing up for an expected deluge of business this holiday season, shoppers are fretting over making purchases on the Internet, according to a study. |
CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
CRM
July 2011
Paul Korzeniowski |
eSurvivor: Commerce Challenge Why are so many longstanding brands teetering on the brink of oblivion? Quite simply, the continued growth of e-commerce has dramatically changed how products are marketed, sold, and serviced. |
CRM
July 2011
David Myron |
Our New e-Commerce Reality All's fair in love and war - and retail. Three fast-moving developments are threatening to disrupt e-commerce as we know it. |
CRM
March 2015
Leonard Klie |
Mobile Payment Evolution Is Underway Mobile spending projected to reach $1.42 billion by 2019. |
PC Magazine
January 12, 2005
John Clyman |
Even Easier E-Commerce Many small companies aren't yet taking advantage of the opportunities that e-commerce offers-- mainly because of the perceived difficulty and expense of running an online store. |
CRM
February 1, 2006
Alexandra DeFelice |
Tracking Customer Behavior Understanding how individuals view Web sites can prevent them from going to competitors when transactions fail. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
Bank Technology News
July 2001
Louise West |
Bibit Gets Funding Despite Cash Squeeze The Dutch online payment service provider will use the funds to push into the United States... |
Entrepreneur
January 2005
Heather Clancy |
E-Tail Therapy If you're getting sick of the same old business ideas, then it's time to go online. The robust e-commerce market is hotter than ever, and it just may be the cure for what ails you. |
Bank Technology News
November 2007
Glen Fest |
Cards: Alt-Pays and Cards: Friends...and Foes Research states online alternatives like PayPal, Bill Me Later and Google Checkout are a daunting challenge to the card firms - even when they are on the same page. |
InternetNews
October 23, 2008
Kenneth Corbin |
Holiday e-Commerce Seen Only Rising 12% Forrester revises its growth expectations for the holiday shopping season. Gas is still playing a role, along with economy. |
CRM
October 2014
Paul Korzeniowski |
Mobile Wallet Building Blocks Slowly Take Shape Emerging technology promises to overhaul the payment process, but first it must overcome myriad technical and logistical obstacles. |
Entrepreneur
May 2007
Melissa Campanelli |
Seize the Day Launching a deal-a-day site could be a boon to your business. |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
HBS Working Knowledge
October 10, 2011
Lal & Alvarez |
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. |
CRM
November 7, 2014
Ken Bisconti |
Get on Your Customers' Holiday Wish Lists with Stellar Customer Service Equip your call center with the visibility to reduce customer struggles. |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
InternetNews
November 19, 2007 |
PayPal Offers Secure Way to Shop Non-PayPal Sites PayPal takes a cue from Google Checkout by offering a convenient way for its customers to make payments on Web sites that don't accept PayPal directly. |
CRM
July 2011
Brittany Farb |
Mobile Commerce: The New Retail Therapy Shopping trend empowers consumers and challenges business strategies. |
Bank Technology News
August 2006
Glen Fest |
Online Payments: New Cardless Choices Clicking PayPal and Google expect to rule the alternative online payments space, but PIN Debit and bank-backed ACH options will abound, too. |
Entrepreneur
October 2006
Melissa Campanelli |
Plug and Pay Credit cards aren't the only way to pay online these days. |
InternetNews
May 1, 2009
Michelle Megna |
Amazon Expands Payment Services As eBay positions PayPal for global dominance, Amazon adds 25 new partners in offering its own online payment solution. |
InternetNews
March 19, 2008
Kenneth Corbin |
NetSuite's e-Commerce Embrace NetSuite makes its first product offerings specifically targeting online merchants. |
InternetNews
March 6, 2008
Susan Kuchinskas |
PayPal's Grown-Up Growth Outlook PayPal and e-tailers both need to get busy to survive the coming recession, according to JupiterResearch. |
InternetNews
February 15, 2008
Kenneth Corbin |
Americans' e-Commerce Conundrum New report finds that Americans love the convenience of shopping online, but worry about security. |
CFO
March 15, 2004
Russ Banham |
Amazon Finally Clicks Ten years old and profitable at last, it offers a textbook lesson on how to be both focused and flexible. |
Inc.
September 2008
Ryan Underwood |
If You Build It, They Will Shop Tools for creating and souping up an online store. |
InternetNews
June 17, 2005
Dan Muse |
PayPal Expands Services, Releases API On Monday, the online payment processor will announce its first non-hosted product as well as an express checkout software package and support for purchases by phone, fax or mail. |
PC Magazine
November 28, 2007
Matthew D. Sarrel |
SMB Boot Camp: Give Your Web Site a Human Touch How live chat can help your business. |
CRM
October 2012
Kelly Liyakasa |
More Consumers Turn to Amazon for Product Research Online leader strengthens its position but still faces roadblocks. |
CRM
July 18, 2010
Lauren McKay |
NetSuite Sweetens E-Commerce with Social NetSuite is calling the new components of its social shopping platform Fluid Social, which will provide users with analytics around the online stores, online marketing, search engines, and now social media. |
InternetNews
March 2, 2005
Tim Gray |
Fraud Concerns No Match For eCommerce Growth VeriSign's stats say Internet commerce increased 88 percent during recent holiday season. |
CRM
August 2011
Esteban Kolsky |
Is Social Commerce Disruptive or Intrusive? Issues like privacy and fair use of data pose a formidable challenge. |
InternetNews
November 7, 2006
Nicholas Carlson |
PayPal: We'll Pay You to Pay For You The eBay company wants to catch the holiday season e-commerce wave. |
Salon.com
November 29, 2000
Katharine Mieszkowski |
The glory days of e-commerce are over Broke and stingy e-tailers have taken all the fun out of online shopping... |
CRM
March 2013
Judith Aquino |
The Introduction of Matrix Commerce Delivering a seamless buyer experience is more important than ever. Matrix commerce is the intersection of an omnichannel experience, demand signals, payment technologies, supply chains, and big data. |
InternetNews
August 12, 2008
Kenneth Corbin |
Inflation, Credit Crunch Hit e-Commerce Analysts see e-commerce growth tailing off, but also note opportunities for those who can weather the storm. |
Search Engine Watch
January 19, 2011
Michael Bonfils |
5 Factors to Help You Identify the Best Global Search Markets Why analytics, keyword research data, competition, technical challenges, and e-commerce challenges are the most important factors for identifying potential international markets. |
The Motley Fool
July 6, 2004
Alyce Lomax |
Check, Please For some, one of the biggest barriers to shopping online may have been that many online retailers to only accept credit card payments. The Associated Press reports that new trends include an increased willingness to invoice as well as accept what many see as an old-fashioned route, paying by check. |
InternetNews
September 1, 2009 |
Eying Amazon, Wal-Mart Expands E-Commerce The nation's largest retailer joins partners in unveiling a new e-commerce push that could see it better competing with Amazon. |
CRM
November 3, 2003
Kent Zimmerman |
Mastering Multichannel CRM The director of e-commerce at Finish Line explains how linking the retailer's sales channels improved customer service. |
BusinessWeek
December 22, 2003
Robert D. Hof |
Reprogramming Amazon Sure, it still sells loads of books and CDs. But it's fast morphing into a tech company. |
InternetNews
February 21, 2006
Clint Boulton |
Microsoft Commerce Server in Beta Microsoft this week issued the first beta of its Commerce Server 2006, unveiling the qualities that will help the software engine drive e-commerce sites to sell products. |
CRM
September 2012
Kelly Liyakasa |
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. |
CRM
February 2015
Oren Smilansky |
Westerners Look to Alibaba to Ride China's E-Commerce Wave American companies turn to the dominant online marketplace to reduce risks and sample the Chinese market. |
CRM
April 2012
Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
