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CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales.   |
CRM
July 18, 2010
Lauren McKay |
NetSuite Sweetens E-Commerce with Social NetSuite is calling the new components of its social shopping platform Fluid Social, which will provide users with analytics around the online stores, online marketing, search engines, and now social media. |
CRM
June 2006
Marshall Lager |
E-commerce Best Practices Make Perfect Commerce is as old as human want -- and e-commerce is growing up. Here are some best practice recommendations: Do's -- Do think about your e-business as a business... Do use customer data... Don'ts: Don't treat online customers as second-class citizens... etc. |
CRM
July 2011
David Myron |
Our New e-Commerce Reality All's fair in love and war - and retail. Three fast-moving developments are threatening to disrupt e-commerce as we know it. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
CIO
August 1, 2002
Meridith Levinson |
Your Place or Mine? You want customers to be able to buy online and pick up at your store. But figuring out how to do that is a major IT challenge. Here's how two retailers pulled it off and why one is balking. |
InternetNews
March 19, 2008
Kenneth Corbin |
NetSuite's e-Commerce Embrace NetSuite makes its first product offerings specifically targeting online merchants. |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
CRM
April 2012
Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
Inc.
September 2008
Ryan Underwood |
If You Build It, They Will Shop Tools for creating and souping up an online store. |
CIO
December 1, 2001
Simone Kaplan |
The Right Fit Profitable partnerships, vital to e-commerce enterprises that last, require careful selection, meticulous care and commitment to mutual success. |
CIO
August 1, 2008
Thomas Wailgum |
Inside the E-Commerce Strategy That Could Save Borders, Part 1 Borders recently ended its outsourced e-commerce relationship with Amazon.com and debuted its own website. But does the flashy Borders.com arrive too late? |
InternetNews
November 28, 2008
Kenneth Corbin |
The Social Side of Shopping Online retailers and advertisers look to 'widgetize' your holiday shopping experience, and maybe save you money in the process. |
InternetNews
February 15, 2007
Michael Hickins |
NetSuite Offers E-Commerce Apps in The Cloud Already established in the SMB market, the vendor of on-demand ERP wants to help merchants connect the back end to the front end. |
CRM
December 12, 2014
James Keller |
Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
InternetNews
May 11, 2009
Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
HBS Working Knowledge
July 25, 2011
Maggie Starvish |
Customer Loyalty Programs That Work Successful retailers connect with customers via loyalty programs at three levels starting with an introduction, followed by a retailer-initiated communication, and finally with customer- or retailer-initiated feedback loops. |
The Motley Fool
December 27, 2010
Andrew Bond |
PayPal Is Still eBay's Crown Jewel Even with recent e-commerce acquisitions, eBay's payments platform is an engine of growth. |
CFO
March 15, 2004
Russ Banham |
Amazon Finally Clicks Ten years old and profitable at last, it offers a textbook lesson on how to be both focused and flexible. |
InternetNews
September 1, 2009 |
Eying Amazon, Wal-Mart Expands E-Commerce The nation's largest retailer joins partners in unveiling a new e-commerce push that could see it better competing with Amazon. |
InternetNews
February 15, 2008
Kenneth Corbin |
Americans' e-Commerce Conundrum New report finds that Americans love the convenience of shopping online, but worry about security. |
The Motley Fool
October 11, 2011
Tamara Rutter |
Stocks to Dump This Holiday Season Which retailers have the most to lose this holiday season? |
CIO
March 15, 2003
Elana Varon |
The New Lords of E-Biz E-commerce is down but hardly out. It's now up to CIOs to lead online tactics and strategy. And when the economy finally rebounds, so will business units' interest in e-commerce. |
The Motley Fool
October 14, 2011
Tamara Rutter |
5 Companies Making Billions Online These retailers are leading in online sales. |
CRM
December 2009
Lauren McKay |
Information Overload As consumers deal with an increasing amount of information - and as they embrace more mechanisms to engage with that information - there comes a need to search out what's important, or filter out some of the noise. Through this tidal wave of information, how can businesses manage to connect? |
CRM
October 2012
Kelly Liyakasa |
More Consumers Turn to Amazon for Product Research Online leader strengthens its position but still faces roadblocks. |
PC Magazine
November 28, 2007
Matthew D. Sarrel |
SMB Boot Camp: Give Your Web Site a Human Touch How live chat can help your business. |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
InternetNews
September 17, 2009 |
Facebook, Twitter and Social Media Marketing A significant number of brands have amped up their social media marketing, but it's not just all about tapping Facebook and Twitter, says a new study. |
HBS Working Knowledge
July 12, 2010
Martha Lagace |
Rocket Science Retailing: A Practical Guide Here's how retailers can make the most of cutting-edge developments and emerging technologies. |
InternetNews
May 12, 2009
Michelle Megna |
Focus on SEO, Open Source to Boost Online Sales Even in a recession, e-commerce firms can improve sales while cutting costs - Gartner provides five strategies for doing so in a report. |
InternetNews
October 18, 2004
Susan Kuchinskas |
A Decade of E-Commerce Industry players recall the beginnings of e-commerce and speculate on its future. |
InternetNews
February 8, 2008
Kenneth Corbin |
For e-Tailers, It's a Wide, Wide Web As e-commerce choices abound, nearly all online shoppers report site-hopping in a survey from JupiterResearch. |
CRM
August 31, 2012
Patrick Dorsey |
Move from Social Media to Social CRM Five ways to bring your business up to speed. |
CRM
October 2, 2013
Sarah Sluis |
Keynote Speakers at Shop.Org Annual Summit Concur: Use Technology Strategically Omnichannel retailing is about giving consumers what they want, in-store and online. Content matters more than mode of delivery. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
CRM
December 2013
Sarah Sluis |
At Shop.org, Retailers Prepare for a Mobile Future The mobile and tablet experience is augmenting e-commerce and in-store sales. |
PC Magazine
January 12, 2005
John Clyman |
Even Easier E-Commerce Many small companies aren't yet taking advantage of the opportunities that e-commerce offers-- mainly because of the perceived difficulty and expense of running an online store. |
InternetNews
October 19, 2004
Susan Kuchinskas |
Buy.com Makes Buy Online retailer Buy.com has acquired Metails, a site that combines affiliate marketing with social networking. |
CRM
August 2013
Kelly Liyakasa |
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. |
CRM
November 2014
Maria Minsker |
Dynamic Pricing Gains Ground But it must factor in how much customers are willing to pay. |
InternetNews
November 25, 2005
Susan Kuchinskas |
Hitting the Holiday E-Commerce Jackpot Experts are expecting a boom in online holiday sales - and they say it's not too late to maximize profits. |
CIO
October 15, 2003
Elana Varon |
Amazon.com, Software Vendor In the latest tweak to its ever-evolving business model, online retailer Amazon.com is hawking its own e-commerce technology -- software, website developing and hosting -- through a new subsidiary, Amazon Services. |
CRM
November 2014
Maria Minsker |
More E-Commerce Experiences Are in Store New technology enables retailers to bridge the physical and digital divide for the holiday shopping season |
InternetNews
July 29, 2009 |
1-800-Flowers.com Blooms on Facebook A florist sets up integrated e-commerce storefront on its Facebook fan page in latest attempt to capitalize on social media. |
Entrepreneur
January 2005
Heather Clancy |
E-Tail Therapy If you're getting sick of the same old business ideas, then it's time to go online. The robust e-commerce market is hotter than ever, and it just may be the cure for what ails you. |
CIO
October 15, 2002
Michael Fitzgerald |
Amazon Finds Profits in Outsourcing The big Web store is quietly building an e-commerce outsourcing business with customers like America Online, Target and Virgin MegaStores. Visit Target.com, and you see the Target bull's-eye logo. Amazon.com, however, is making it work behind the scenes. |
CRM
May 2014
Sarah Sluis |
Mobile Sales to Represent Half of E-Commerce by 2018 Retailers need to focus on mobile user experience and responsive design to capitalize on growth. |
InternetNews
March 6, 2008
Susan Kuchinskas |
PayPal's Grown-Up Growth Outlook PayPal and e-tailers both need to get busy to survive the coming recession, according to JupiterResearch. |
