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CRM
July 20, 2015 |
Talend Joins the Salesforce Analytics Cloud Ecosystem The new integration lets users move their data into the Salesforce Analytics Cloud.   |
CRM
May 13, 2015 |
NewVoiceMedia Partners With Fliptop on Lead Conversion Solution New integration automatically ranks and routes leads by likelihood to close. |
CRM
October 15, 2014
Leonard Klie |
At Dreamforce 2014, Salesforce.com Delivers Wave Analytics Cloud Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform. |
CRM
September 1, 2015
Oren Smilansky |
Salesforce Releases New Tools for Service Cloud A new user interface and app aim to smooth customer service operations. |
CRM
March 2015 |
The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange. |
CRM
June 19, 2015
Oren Smilansky |
Salesforce Unleashes Sales Wave Analytics App, Updates Marketing Cloud At its Connections conference this week, Salesforce announces tools to help the entire organization. |
CRM
May 7, 2015 |
NewVoiceMedia Launches Motivate, a Sales Gamification Platform Motivate, integrated with ContactWorld for Sales and Salesforce, promises to revolutionize sales performance. |
CRM
August 2012
Van der Linden & Jain |
Bringing Science to the Art of Sales Seven principles for boosting business through analytics. |
CRM
April 23, 2015 |
AnswerDash Launches New Web Analytics Features AnswerDash Analytics provide instant insight into Web users' behavior. |
CRM
April 2014
Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. |
CRM
November 15, 2013 |
NewVoiceMedia Partners with Twilio Cloud contact center vendor NewVoiceMedia's deal with Twilio strengthens its U.S. presence. |
CRM
September 17, 2015
Leonard Klie |
Salesforce Introduces SalesforceIQ, the Thunder Platform, and IoT Cloud at Dreamforce New Salesforce product launches bring data from multiple sources into common Salesforce apps. |
CRM
October 19, 2012 |
Salesforce.com Adds Social Analytics Partners to Marketing Cloud New offering includes mix-and-match options from 20 vendors. |
CRM
August 10, 2015 |
MindStream Analytics Partners with Lavastorm The partnership will provide analytics software and related consulting services. |
CRM
November 2012
Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. |
CRM
November 30, 2012
Brian Kardon |
How Will CRM Evolve? Companies like Dell, ADP, EMC, and SunTrust are using the power of predictive analytics to enable their sales teams to focus on the customers most likely to buy. |
Information Today
January 27, 2015 |
Gale Introduces New Apps for Analytics on Demand Gale, part of Cengage Learning, added three apps to Analytics on Demand, its Big Data analytics solution for public libraries. |
CRM
April 27, 2015 |
Talkwalker Introduces IQ Apps for Social Data IQ Apps helps companies to use social data to make informed decisions. |
CRM
November 12, 2012
Judith Aquino |
Attensity Rolls Out Analytics Suite for Product Launches The New Product Introduction solution lets marketers track online sentiment around new releases. |
CRM
May 4, 2015 |
TCN Launches Competitive Analytics Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform. |
CRM
December 2013
Sri Sridharan |
Customer Analytics: Moving Slowly Toward Maturity Striving for analytics gold is not a sport for amateurs. |
InternetNews
November 4, 2008
Richard Adhikari |
Salesforce Pushes Enterprise Collaboration As it moves more strongly into the cloud, Salesforce.com is also moving strongly into making collaboration easier. |
CRM
May 1, 2007
Donna Fluss |
Analytics Is the Answer What do contact center managers need to generate revenue? New tools and technologies. |
CRM
August 22, 2013 |
Capgemini Launches Elastic Analytics on Amazon Web Services The solution provides end-to-end business intelligence and big data analytics. |
InternetNews
April 14, 2008
Kenneth Corbin |
Salesforce, Google Extend Flights on The Cloud Salesforce.com announced today that it will offer its suite of customer relationship management applications to businesses through the Google Apps cloud-hosting platform. |
CRM
October 2015
Leonard Klie |
Labor First Keeps a Customer-First Approach A retiree benefits company uses NewVoiceMedia to support growth |
CRM
October 7, 2014 |
Salesforce.com Announces Service Cloud1 and Sales Cloud1 Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects. |
CRM
March 10, 2015
Oren Smilansky |
Salesforce Announces Salesforce for Apple Watch The first iteration of Salesforce for Apple Watch will complement the iPhone app. |
Entrepreneur
July 2010
Ericka Chickowski |
Assess for Less Here are free, easy-to-use web analytics tools. |
InternetNews
April 14, 2010 |
Social, Cloud Trends Merging: Salesforce's Benioff Salesforce.com's CEO talks up his vision of Cloud 2 - and what it means for enterprises. |
Search Engine Watch
August 24, 2009
Ron Jones |
Google Analytics 101, Part 1 How do you know if your site is accomplishing the company's goals or not? Google Analytics is a good choice to begin gaining this insight, because it provides great statistics for free. |
CRM
August 6, 2015
Oren Smilansky |
NewVoiceMedia Releases ContactWorld Quickstart for SMBs The vendor of cloud-based tools offers its contact center solution to beginning companies on the rise. |
InternetNews
April 21, 2010 |
Salesforce Nabs Jigsaw in Business Contact Push Move will help drive cloud-based data services initiatives for the CRM and enterprise applications player. |
InternetNews
June 1, 2011 |
Salesforce.com Unveils Social Enterprise Salesforce integrates social media with its sales, call center and Chatter services, with help from Radian6. |
The Motley Fool
November 22, 2010
Anders Bylund |
Google Hangs a Long Tail on Apps There's something for everybody in this service expansion. At least, that's what Google hopes. |
CRM
April 2015
Maria Minsker |
Predictive and Prescriptive Analytics Peek into the Future A symbiotic relationship is key to a successful business intelligence ecosystem. |
CRM
March 2014
Leonard Klie |
Big Data Prompts 'Analytics Everywhere' Solutions Everyday users can turn data into insight by using new software solutions. |
InternetNews
April 27, 2010 |
Salesforce, VMware Team for On-Demand Java Unlikely allies Salesforce and VMware have found common ground in the form of Spring, which will power a new application development platform dubbed VMforce, allowing Java apps to integrate with the Salesforce network. |
CRM
December 21, 2015
Sam Del Rowe |
Microsoft Acquires Big Data Solution Provider Metanautix The new partnership seeks to improve how businesses handle data from various sources. |
InternetNews
June 15, 2010 |
Google's Online Marketplace Gains 16 New Apps There are plenty of new business and productivity applications in the new set of applications at Google's Marketplace. |
CRM
November 15, 2011
Leonard Klie |
Salesforce.com to Acquire Model Metrics With Model Metrics, Salesforce.com adds mobile and social expertise to accelerate the shift to the social enterprise. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
Search Engine Watch
December 13, 2010
Nathan Linnell |
It's Time for True Social Media Analytics A social media analytics tool that brings together data from Facebook, YouTube, Twitter, social media monitoring, analytics, and advertising has the potential to drastically alter how we analyze and evaluate our social media efforts. |
CRM
May 30, 2014
Leonard Klie |
Microsoft and Salesforce.com Announce Strategic Partnership Industry leaders to deliver new solutions and mobile experiences for mutual customers. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
Information Today
May 20, 2013 |
D&B Introduces Hoover's Analytics for Small Business Customers Hoover's Analytics is a new product to help small businesses segment and evaluate their customers and prospects to identify new growth opportunities. |
CRM
September 1, 2009
Christopher Musico |
The 2009 Rising Stars - Google Riding the cloud-computing wave. |
Bank Systems & Technology
February 17, 2010
Katherine Burger |
Accenture and SAS to Jointly Develop, Implement and Manage Predictive Analytics Solutions Accenture SAS Analytics Group will target financial services, healthcare and government. |
CRM
March 15, 2012 |
Salesforce.com Expands With Salesforce Rypple and Salesforce Site.com Salesforce Rypple will enable companies to engage and align people across their employee social networks. |
CRM
June 2012
Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. |
