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CRM
September 14, 2015 |
NewVoiceMedia to Launch Vision for Sales and Service, Powered by Salesforce Wave Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device.   |
CRM
October 15, 2014
Leonard Klie |
At Dreamforce 2014, Salesforce.com Delivers Wave Analytics Cloud Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform. |
CRM
April 17, 2014 |
FICO Acquires Big Data Analytics Technology from Karmasphere FICO will roll the acquired technology into its FICO Analytic Cloud. |
CRM
May 18, 2015 |
Tableau Releases Version 9.0 of Tableau Online Upgrade brings improved performance, smarter analytics, and expanded data access. |
CRM
July 7, 2014
Maria Minsker |
Businesses Must Answer the Call for Cloud-Based Integration With cloud platforms becoming increasingly complex, companies should strive for greater inter-connectivity. |
CRM
August 22, 2013 |
Capgemini Launches Elastic Analytics on Amazon Web Services The solution provides end-to-end business intelligence and big data analytics. |
CRM
September 17, 2015
Leonard Klie |
Salesforce Introduces SalesforceIQ, the Thunder Platform, and IoT Cloud at Dreamforce New Salesforce product launches bring data from multiple sources into common Salesforce apps. |
CRM
October 19, 2012 |
Salesforce.com Adds Social Analytics Partners to Marketing Cloud New offering includes mix-and-match options from 20 vendors. |
InternetNews
November 2, 2010 |
HP's Details Hybrid Approach to Cloud Services HP has an "Instant-On" vision of how cloud services can enhance the traditional data center infrastructure. |
InternetNews
March 4, 2011
Paul Shread |
Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center. |
CRM
October 2015
Leonard Klie |
Analytics Advance Through the Cloud The analytics-as-a-service market is expected to grow fivefold in five years |
CRM
June 18, 2015 |
Swrve Adds Salesforce Marketing Cloud Integration The integration allows marketers to deliver omnichannel mobile marketing and personalized customer journeys. |
CRM
July 16, 2012 |
Alteryx Releases Strategic Analytics 7.1 The latest version of delivers more data connectors, new predictive analytics tools, and deeper customer insights. |
CIO
December 10, 2012
John Moore |
Cloud Service Brokerages Emerge As New Integrators A cloud service brokerage serves as an intermediary between you and your cloud service provider by aggregating multiple cloud services, integrating then with in-house apps and customizing them to meet your needs. |
CRM
November 2012
Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. |
InternetNews
July 15, 2010 |
Enterprises Using the Cloud More Than They Think A recent study by Web performance measurement firm Gomez found that large companies are relying on public cloud services without even realizing it. |
InternetNews
June 22, 2010 |
Cloud Services Boom Well Underway IT research firm Gartner predicts worldwide cloud services revenue will top $63.3 billion this year alone. What's driving the growth? |
CRM
June 20, 2014
Leonard Klie |
FirstRain Introduces Personal Business Analytics for Salesforce1 FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month. |
CRM
September 1, 2015
Oren Smilansky |
Salesforce Releases New Tools for Service Cloud A new user interface and app aim to smooth customer service operations. |
Insurance & Technology
November 16, 2007
Bill Bloom |
P&C Carriers Will Look for In-Depth Analysis Data integration, modeling, and analytics will continue to areas of focus and investment within many property and casualty carriers. |
CRM
August 25, 2015
Oren Smilansky |
Salesforce Introduces Lightning Experience for Sales Cloud New capabilities steer salespeople toward an intuitive user experience. |
CIO
June 16, 2010
Lauren Brousell |
BI Moves to the Cloud CIO survey finds one in five plan to move analytics off-premise in the next three years. |
CRM
October 9, 2014 |
SAP Partners with Birst The deal runs Birst business intelligence on SAP's HANA platform. |
InternetNews
November 16, 2009 |
IBM Rolls Out BI for Private Clouds Smart Analytics Cloud will provide more than a petabyte of data to its 200,000 employees. |
CRM
June 17, 2014 |
PeopleLinx Integrates Social Selling with Salesforce Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform. |
Bank Systems & Technology
August 17, 2010
Penny Crosman |
Banks Still Face Obstacles to Cloud Computing Security concerns, old programs, vendor licensing issues and the risk of 'spreading the IT mess' all stand between banks and ideal cloud computing environments. |
InternetNews
July 30, 2010 |
New Public Cloud Storage Services Target IT Technology advances and lower costs make public cloud services a more attractive option for the enterprise. |
CRM
March 2015 |
The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange. |
CRM
August 10, 2015 |
MindStream Analytics Partners with Lavastorm The partnership will provide analytics software and related consulting services. |
CRM
July 27, 2015
Oren Smilansky |
Oracle Adds Functionality to Sales Cloud Enhanced dashboards, analytics, and industry specific capabilities aim to accelerate sales profits. |
CIO
July 31, 2009
Carolyn Johnson |
Cloud Computing Survey: Adoption Prospects Are Hazy IT buyers are uncertain about savings from cloud computing, while concerns about security are on the rise. |
CRM
August 18, 2015 |
Oracle Updates Service Cloud and Oracle Social Cloud The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights. |
InternetNews
March 4, 2011
Stuart J. Johnston |
Is Salesforce Overstating Green IT Claims? Do Salesforce customers produce 95 percent less carbon on average than their on-premise counterparts? Analysts aren't so sure. |
CRM
January 3, 2011
Koa Beck |
Teradata Acquires Aprimo The company snatches the cloud-based integrated marketing software vendor for $525 million. |
CRM
May 13, 2015 |
NewVoiceMedia Partners With Fliptop on Lead Conversion Solution New integration automatically ranks and routes leads by likelihood to close. |
CIO
February 23, 2011
Kim S. Nash |
BI in the Cloud: Advice for Success To get the benefits of business intelligence in the cloud, pay attention to vendor contract details and integration needs. |
CRM
June 19, 2015
Oren Smilansky |
Salesforce Unleashes Sales Wave Analytics App, Updates Marketing Cloud At its Connections conference this week, Salesforce announces tools to help the entire organization. |
Information Today
March 17, 2015 |
Cisco and Microsoft Work on Cloud Computing Cisco extended its relationship with Microsoft for a new technology platform designed to accelerate service delivery and streamline entry into the Intercloud (a globally connected network of clouds) for cloud providers. |
CRM
December 12, 2013
Maria Minsker |
Marketo Acquires Insightera, Puts Israel 'on the Digital Marketing Map' Marketo's acquisition means deeper integration for Insightera customers. |
CRM
January 2015
Maria Minsker |
Is Hadoop Worth the Hype? Despite slow early adoption, the big data behemoth is here to stay. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
CRM
September 18, 2015
Leonard Klie |
Salesforce Strengthens Strategic Partnership with Microsoft at Dreamforce The two software giants plan to deliver even deeper integrations in 2016. |
CRM
June 9, 2015 |
IBM Launches Digital Experience on Cloud IBM has teamed with Portico Consulting to release a new cloud service for customer experience. |
CRM
October 20, 2014
Maria Minsker |
Teradata Updates Its Integrated Marketing Cloud New features deliver real-time analytics and help create personalized customer experiences. |
CRM
November 2014
Donna Fluss |
Is It Time to Move Your Contact Center to the Cloud? Make sure you understand the myths and realities. |
CRM
January 16, 2015 |
OpenText Acquires Actuate Actuate brings additional analytics capabilities to OpenText. |
CRM
April 24, 2015 |
Maritz Releases MaritzCX for Salesforce on the AppExchange Maritz CS for Salesforce integrates customer data into Salesforce applications. |
CRM
July 17, 2012 |
Salesforce Radian6 Delivers New Insights An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool. |
Search Engine Watch
December 13, 2010
Nathan Linnell |
It's Time for True Social Media Analytics A social media analytics tool that brings together data from Facebook, YouTube, Twitter, social media monitoring, analytics, and advertising has the potential to drastically alter how we analyze and evaluate our social media efforts. |
CRM
September 2, 2011
Leonard Klie |
Salesforce Continues Its Push to the Cloud Salesforce.com and its leader have both staked their reputations on cloud computing. |
