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Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there?   |
Global Services
May 3, 2007
Imrana Khan |
Expensive Health-care Boosts Offshoring A recent study says that in India the share of BPO revenue from health-care offshoring will reach $410 million by 2010, due to rising health-care costs in the U.S. |
CIO
September 8, 2010
Stephanie Overby |
Outsourcing: Brazil Blossoms as IT Services Hub CapGemini's $300 million bet on Brazilian outsourcer CPM Braxis is another sign of a sizzling South American IT services market. But much of the activity remains focused on serving local Latin American customers rather than winning over U.S.-based clients. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
Knowledge@Wharton
December 18, 2002 |
What Works, What Doesn't Lessons from two companies that outsource back-office tasks |
CIO
June 15, 2003
Stephanie Overby |
Offshore in Turbulent Times The United States' war on terrorism has had little effect so far on companies' offshore outsourcing decisions, but CIOs continue to beef up business continuity plans for their offshore operations. |
CFO
November 17, 2003
Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt. |
The Motley Fool
September 23, 2004
Rich Smith |
GE to Sell "Outhouse" One of the pioneers of offshoring intends to sell off its Delhi-based call centers to any bidder that can come up with the $1 billion asking price. |
Global Services
November 29, 2007 |
The Future of Foreign-currency Fluctuation To protect themselves against the vagaries of the dollar, IT and BPO service providers will aggressively look to Europe and Japan as markets. |
Global Services
November 25, 2007
Adyasha Sinha |
Emerging Bangalores and Shanghais in LatAm As "homeshoring" picks up in the outsourcing arena, various Latin American cities are emerging as the new Bangalores and Shanghais for the customers based in the U.S.A. |
Global Services
June 10, 2008
Shyamanuja Das |
Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk. |
Wall Street & Technology
March 19, 2007
Paul McDougall |
Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years. |
Global Services
September 19, 2008
Imrana Khan |
U.S Newspaper Industry Embarks on Offshoring Plunging revenues is the biggest concern for U.S. newspapers publishers. |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
Global Services
August 27, 2007
Rinku Tyagi |
European Service Providers: In the Eye of a Storm Management strife, slow global service-delivery adoption, fragmented market, few mega deals, and rising competition from foreign players.... The European IT and BPO service providers are facing rough weather. |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
CRM
February 1, 2006
MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
CIO
December 1, 2000
Tom Field |
For a Few Rupees More India's outsourcing industry is eager to move beyond its back-office image... |
Global Services
September 20, 2007 |
Outsourcing by Europe Until recently, the outsourcing of IT and business services from Europe was primarily restricted to the U.K. and large firms on the continent. Now it seems as if the rest of the continent has begun to wake up to the opportunities provided by outsourcing. |
BusinessWeek
May 26, 2011
Bruce Einhorn |
India's Scarce Talent, Rising Wages, Balky Clients Faced with a shortage of workers, India's outsourcing industry is struggling to maintain its profit margins -- and its global market share. |
CFO
October 1, 2009
Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated. |
CIO
January 1, 2002
Tom Field |
How to Adapt Your Offshore Strategy to an Insecure World Today, amidst economic recession and terrorist warfare, there is heightened anxiety about the notion of handing off critical IT projects to vendors in such remote locales as India, Pakistan and the Philippines. Here are some tips from offshore outsourcing veterans. |
CIO
April 6, 2011
Stephanie Overby |
IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal. |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Conning Research: P&C Offshore BPO May Accelerate Property/Casualty insurers save an average of 32 percent on offshore versus onshore business process outsourcing alternatives, according to Conning Research & Consulting. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
CIO
September 1, 2003
Stephanie Overby |
Hidden Costs of Offshore Outsourcing Moving jobs overseas can be a much more expensive proposition than you may think. |
Global Services
April 26, 2007
Juhi Bhambal |
Opting for Offshore IT Infra Management Increasingly, customers are outsourcing the management of their IT infrastructure to offshore companies over the traditional larger players. And cost is not the only benefit that is driving them. |
CIO
July 15, 2006
Stephanie Overby |
2006 Global Outsourcing Guide Risks, rewards, challenges and opportunities, country by country. Asia: India... Philippines... Malaysia... China... Europe: Ireland... Romania... Hungary... Bulgaria... Africa: Ghana... The Americas: Mexico... Canada... Costa Rica... etc. |
CIO
February 1, 2013
Stephanie Overby |
6 Hot Offshore IT Outsourcing Markets Offer New Options Typically, when you think offshore IT outsourcing you think, India. However, many emerging countries are getting aggressive offering a variety of perks in order to win new IT outsourcing business. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
Global Services
April 21, 2008
Amrita Singh |
Outsourcing Goes Rural Amidst barns and ranches, livestock and corncobs could lie the foundation of the next big services outsourcing, as concerns about rising costs drive companies to look at viable options in small towns and rural areas in both the U.S. and Asia. |
Wall Street & Technology
June 18, 2008
Penny Crosman |
Wall Street Outsourcing to New, Exotic Corners of the Globe While India still rules the world of IT offshoring, China, the Philippines, Romania, Poland, Hungary, South Africa, Vietnam, Cambodia and even Iceland are starting to attract bigger pieces of Wall Street's IT action. |
Global Services
January 2, 2008
Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from. |
Global Services
January 1, 2008
Verma & Vashistha |
The Future of M&As The next few years will witness an increase in the volume and aggregate value of M&As in the global IT and BPO service provider landscape. These deals will reflect providers' strategies to broad-base their presence across Europe and the Asia-Pacific regions. |
Wall Street & Technology
November 29, 2004
Jim Middlemiss |
Riga to Manila to Mumbai More Wall Street firms are considering offshore outsourcing than ever before - and their choices are growing by the minute. |
Global Services
May 5, 2008
Adyasha Sinha |
The U.S. Gains Momentum as an Outsourcing Hub With more and more U.K. firms plunging into offshoring, their next-door neighbor, the U.S., gains brownie points as an outsourcing destination |
Wall Street & Technology
April 27, 2004
Ivy Schmerken |
Offshore Outsourcing: Is Your Data Safe? Financial-services firms are taking extra security measures at their offshore outsourcing facilities. Are security-related fears valid, or are they hype? |
CIO
June 1, 2003
Stephanie Overby |
Inside Outsourcing in India Outsourcing to India can provide a huge payback -- if you're willing to work at it. Two offshore veterans share their hard-earned lessons to help you determine if Indian outsourcing is right for your company. |
CFO
June 1, 2004
Justin Wood |
The View from the East India's upstart IT-services firms face their own challenges from their giant rivals in the West. |
BusinessWeek
December 30, 2009
Srivastava & Herbst |
The Return of the Outsourced Job To boost employment, local governments are wooing Indian companies such as Tata, Wipro, and Infosys. But the job gains are a drop in the bucket. |
Reason
January 2008
Michael C. Moynihan |
Home Again Outsourcing the outsourced: Increasingly India is becoming a clearinghouse for outsourced labor to places like Latin America. |
Global Services
October 1, 2008
Avinash Vashistha |
Top 50 Emerging Global Outsourcing Cities They are not Bangalores or Makatis yet; but they could get there sooner. There are nine new entrants and six dropouts from the 2007 list of the top 50 global outsourcing cities. |
HRO Today
April 2008
Barron & Ranjan |
Embracing the World's Offerings Global sourcing is increasingly a valuable tool for achieving business process outsourcing cost savings, and HR outsourcing buyers, long holdouts against offshoring, will finally start to give in to its alluring value. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
CFO
September 1, 2004
John Edwards |
The Farthest Shore As wages increase in one region, companies move their outsourcing farther afield. This search for new lands spells trouble for India. Look for increases in Africa, Europe, and even depressed manufacturing centers such as Detroit and Cleveland. |
BusinessWeek
November 4, 2010
Einhorn & Gokhale |
India Outsourcers Feel Unloved in the U.S. Indian outsourcers fear that a U.S. backlash over job losses will endanger their biggest overseas market. |
BusinessWeek
April 17, 2006
Manjeet Kripalani |
Open Season On Outsourcers More Western software and services companies are snapping up Indian companies that specialize in back-office operations. |
Global Services
August 4, 2008
Imrana Khan |
Evalueserve: Top Patent-Services Provider in India Indian patent-services offshoring industry is expected to touch $206 million mark by 2012, according to a recently released study conducted by ValueNotes Research, a business intelligence and research firm |
BusinessWeek
May 2, 2005
Christopher Farrell |
An Onshore Play In Offshoring Shares in Indian tech consultants are pricey but there's room to grow. There are concerns over rising labor costs, and worries about growth prospects that have put pressure on stock prices. |
