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Global Services
September 14, 2007
Sreenivasan Radhakrishnan |
What's Next in the ADM Market? The change in the growth paradigm in the global application development and maintenance outsourcing segment and its implications for buyers and suppliers.   |
HRO Today
June 2008
Monica Barron |
Europe: a Market on the Move No longer laggards in the market, EU members show they've grown serious about outsourcing. Expect this region to report higher rates of growth than anywhere else on earth. |
HRO Today
June 2008
Andy Teng |
Gauging Buyer Satisfaction Nearly 10 years after the HRO industry first began, quality of service delivery is stabilizing. But can the market elevate its game to truly keep customers happy? |
HRO Today
Dec 2007/Jan 2008
Lowell Williams |
Entering a New Era in HRO Approaching 2010, globalization continues just as the quest for quality does. Buyers now turn their focus on service delivery as they once did on cost savings. |
HRO Today
September 2008
Jolie Newman |
HRO Mid-market: Segment in Transition Although still maturing, the mid-market offers challenges and opportunities for buyers and providers alike. |
HRO Today
Jul/Aug 2008
Yvette Cameron |
The Three-legged Stool of BPO To maximize HRO effectiveness, maintain a three-way channel of communications. Technology providers should be a critical partner of outsourcing discussions. |
FAO Today
Nov/Dec 2007
Ross & Madden |
New Dynamics Emerging In the Mid-market FAO Landscape Outsourcing companies are increasingly seeking new business opportunities in what is called the "mid-market." |
CFO
November 17, 2003
Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt. |
HRO Today
Dec 2007/Jan 2008
Monica Barron |
Optimism in the HRO Market With demand for outsourced services underserved and a new crop of providers ready to enter the market, look for growth to rebound in the new year. |
HRO Today
Jan/Feb 2008
Andy Teng |
Hewitt Rising? As head of the company's enterprise HR outsourcing business, Jay Rising is charged with turning around the fortunes of this profits-challenged unit. |
FAO Today
Nov/Dec 2007
Menzigian et al. |
Outsourcing Order-to-Cash & Procure-to-Pay For finance and accounting outsourcing, an understanding of Order-to-Cash and Procure-to-Pay unlocks new opportunities to create business impact. |
HRO Today
Jul/Aug 2008
Jolie Newman |
Comprehensive HRO: Choosing the Right End-to-end Service Provider Here's why you should take stock of your technological aspirations, how sourcing advisors can save you from vendor hyperbole, and the importance of getting the A-Team on your account. |
HRO Today
Mar/Apr 2008
Andy Teng |
After Steep Declines Last Year, Will Big Deals Come Back in '08? With big signings nearly disappearing in 2007, is the HR outsourcing industry in trouble? |
HRO Today
Jul/Aug 2008
Atul Vashistha |
Is Global Sourcing an Item on Your Strategic Plan of Action? Survey examines what buyers are thinking when it comes to sourcing services on a global scale. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
HRO Europe
Oct/Nov 2007
Andy Teng |
Shared Services: Training Wheels for First-time Outsourcing Adopters? Should companies engage in shared services before they outsource? While some report better results with this intermediate step, others say it's not a necessity to achieving great HRO implementation. |
HRO Today
Jul/Aug 2008
Andy Teng |
Department Market Trends: Study: Multi-process HRO Continues Downward Slide NelsonHall quarterly report finds HRO and BPO in general accounting for smaller piece of overall outsourcing industry. |
HRO Today
May 2008
Russ Banham |
Slow Going With Uncle Sam Whether on a state or federal level, interest in outsourcing human resource functions is growing. Buoyed by a desire to upgrade services and fears of a tax revenue shortfall, government agencies are taking another look at HR outsourcing. |
HRO Today
April 2008
Andersen & DeFidelto |
The View of Enterprise Buyers As the organization representing the industry's largest HR outsourcing buyers, the Buyers Group provides "the voice of the buyer" to those contemplating outsourcing, as well as to providers. |
HRO Today
April 2008
Andy Teng |
Leading the Charge Into a New Era As chairman of HR Business Process Outsourcing Buyers Group, the most important organization in the HR outsourcing industry, LeAnne Andersen is helping the industry mature in a way that serves employers and providers alike in a rapidly evolving marketplace. |
HRO Today
Dec 2007/Jan 2008 |
2008 HRO Superstars What does it take to become a Superstar in the HR outsourcing field? Read on to see. |
HRO Today
Dec 2007/Jan 2008
Andy Teng |
Crystal Ball, Schmall--Some HRO Predictions for the New Year Self-preservation has HR leaders adjusting their expectations of HRO. Following are some predictions of where the HRO industry is going in 2008. |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
HRO Today
June 2008
Andy Teng |
Gravitating toward Governance Are you doing a good job watching the store? If you haven't considered your governance efforts lately, better beef up before it comes back to haunt you. |
HRO Today
Dec 2007/Jan 2008
Andy Teng |
The Sound of Silence With the start of a new year the HRO market is reassessing outsourcing strategies and opportunities. Signs of a stronger 2008 are in the works. |
HRO Today
May 2008
Andy Teng |
Transforming HR with Data and Expertise Want to hike your HR organization's performance? Sourcing advisors and consultants lend their domain expertise to help pave the way. |
HRO Today
September 2008
Jolie Newman |
Hitting the Ground Running In helping one of the HRO leaders stay ahead of competitors, ADP's Hogan is also helping the entire market mature more quickly. |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
HRO Today
April 2008
Andy Teng |
As HRO Market Evolves, Renewals Reflect Changes With the benefit of hindsight, buyers and providers head into the next generation of HR outsourcing with clearer goals and expectations regarding their enterprise engagements. |
Bank Technology News
June 2007
Geeta Sankappanavar |
Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers. |
Global Services
December 4, 2008
Masur & Baldia |
Outsourcing in a Challenging Economy: The Multisourcing Alternative Many companies today are increasingly recognizing the possible benefits of a newer strategy known as multisourcing, which may well be a particularly effective strategy in rough economic times |
Global Services
February 4, 2008
Imrana Khan |
34% Buyers Axe Their BPO Deals One of three customers of Business Process Outsourcing services ended their offshoring deals prematurely in 2007, reveals a recent study. |
HRO Today
April 2008
Sak & Grande |
The Year of Mid-Market HRO: Contracting that's Less Adversarial The age of broad-scope, mid-market HRO has arrived; HR outsourcing buyers and providers find themselves on new ground as the market moves into an era of collaborative contracting. |
Global Services
November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities. |
Bank Systems & Technology
June 26, 2006
Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing. |
HRO Today
Jan/Feb 2008
Chris Johnson |
Gauging Service Delivery Quality as Judged by Your Employees HR outsourcing is not consistently delivering the level of service employees expect. |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
HRO Today
Mar/Apr 2008
Andy Teng |
The European Market Update Taking on HR outsourcing in a more measured way than North American counterparts, European HR leaders seem careful to make their outsourcing effort a more successful experience. |
HRO Today
June 2008
Andy Teng |
Considering Governance First You wouldn't want to drive in a major city without traffic lights, so why take on outsourcing without a robust governance model? Remember, dedicating the right resources to managing the contract can help minimize problems later on. |
Bank Systems & Technology
February 24, 2010
Steve Martin |
Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
HRO Today
June 2008
Russ Banham |
Mid-market Momentum Where can mid-market buyers turn for information about the right HR outsourcing solution for them? For the longest time, nowhere. But all that's about to change. |
HRO Europe
Oct/Nov 2007
Andy Teng |
Editor's Note: How to Avoid Getting Whacked by a Fast-evolving Outsourcing Market Think you know all there is to know about HRO? Before you proclaim yourself a `wise guy,' here are two disparate trends you should consider So you don't get blindsided In a market that's rapidly changing. |
Global Services
September 24, 2007 |
Top 50 Emerging Outsourcing Cities-I Global Services and Tholons identify the best 50 emerging outsourcing cities. The study also lists the best cities for outsourcing specific functions. |
HRO Today
April 2008
Andy Teng |
Editor's Note: Reflecting on HRO's Maturity In arriving at a new generation of deals, HR outsourcing is showing more signs of growing up. |
HRO Europe
Oct/Nov 2007 |
HRO World Europe 2007 Conference Preview In a red-hot market, you can be sure that HR leaders will be out in droves to hear about the latest developments in HR outsourcing. Brussels' landmark Conrad Hotel once again serves as host of Europe's most important outsourcing conference. |
FAO Today
Nov/Dec 2007
Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
CIO
July 15, 2006
Stephanie Overby |
2006 Global Outsourcing Guide Risks, rewards, challenges and opportunities, country by country. Asia: India... Philippines... Malaysia... China... Europe: Ireland... Romania... Hungary... Bulgaria... Africa: Ghana... The Americas: Mexico... Canada... Costa Rica... etc. |
