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Global Services
September 24, 2007 |
Top 50 Emerging Outsourcing Cities-I Global Services and Tholons identify the best 50 emerging outsourcing cities. The study also lists the best cities for outsourcing specific functions.   |
Global Services
January 2, 2008
Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from. |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
Global Services
September 24, 2007 |
Listing: Top 50 Emerging Outsourcing Cities-II Bangalore... Delhi... Manila... Mumbai... Dublin... Santiago... Birmingham... etc. |
Insurance & Technology
August 31, 2010
Matt Gunn |
5 Hot Outsourcing Markets While India remains a favorite destination for financial services IT outsourcing, five up-and-coming global regions are competing for business. |
Global Services
May 3, 2007
Bhambal & Sengupta |
India's Emerging Cities The new Indian cities that are servicing American corporates are ones that you may not have even heard of. |
Global Services
June 16, 2007
Adyasha Sinha |
China's New ITO Hubs Outsourcing to Shanghai and Beijing is a given. Now the lesser-known cities of China are gearing up to claim a share of the IT outsourcing pie. Here are 10 such cities. |
Wall Street & Technology
June 18, 2008
Penny Crosman |
Wall Street Outsourcing to New, Exotic Corners of the Globe While India still rules the world of IT offshoring, China, the Philippines, Romania, Poland, Hungary, South Africa, Vietnam, Cambodia and even Iceland are starting to attract bigger pieces of Wall Street's IT action. |
Global Services
September 20, 2007 |
Outsourcing by Europe Until recently, the outsourcing of IT and business services from Europe was primarily restricted to the U.K. and large firms on the continent. Now it seems as if the rest of the continent has begun to wake up to the opportunities provided by outsourcing. |
Global Services
July 29, 2007
Sinha & Khan |
Warsaw, Krakow Give Way to Gdansk, Wroclaw Not just in Poland but also in most parts of Eastern Europe, larger cities are giving way to the smaller ones for outsourcing centers |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
CIO
September 8, 2010
Stephanie Overby |
Outsourcing: Brazil Blossoms as IT Services Hub CapGemini's $300 million bet on Brazilian outsourcer CPM Braxis is another sign of a sizzling South American IT services market. But much of the activity remains focused on serving local Latin American customers rather than winning over U.S.-based clients. |
Global Services
April 2, 2008
Adyasha Sinha |
Changing Lanes with ESO A product may be "Made in China" or "Made in U.S.A." but it's the "Engineered Globally" tag that is up for grabs |
Bank Systems & Technology
June 26, 2006
Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing. |
Global Services
November 25, 2007
Adyasha Sinha |
Emerging Bangalores and Shanghais in LatAm As "homeshoring" picks up in the outsourcing arena, various Latin American cities are emerging as the new Bangalores and Shanghais for the customers based in the U.S.A. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
CIO
February 1, 2007
Margaret Locher |
Eastern Europe New Outsourcing Hot Spot A new study says Eastern Europe has the potential to be the next outsourcing hotspot. |
Global Services
October 7, 2008
Ed Nair |
Where Do You Want to Go Today? The entire onus of developing the right climate and conditions does not rest on the government alone. The private sector, the universities, the commercial institutions and the industry associations perhaps have a bigger role to play |
CFO
October 1, 2009
Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated. |
Wall Street & Technology
November 29, 2004
Jim Middlemiss |
Riga to Manila to Mumbai More Wall Street firms are considering offshore outsourcing than ever before - and their choices are growing by the minute. |
Bank Systems & Technology
December 15, 2005
Peggy Bresnick Kendler |
Perspectives: Outsourcing Various bank executives weigh in on outsourcing issues, such as strategy, data security risks, specialized services, and emerging markets and how nearshoring fits into the outsourcing picture. |
FAO Today
Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
Global Services
October 26, 2007
Imrana Khan |
Say Si For ITO Latin America is not just a nearshore contact-center destination; it is also fast emerging as an IT outsourcing location. |
CIO
February 1, 2013
Stephanie Overby |
6 Hot Offshore IT Outsourcing Markets Offer New Options Typically, when you think offshore IT outsourcing you think, India. However, many emerging countries are getting aggressive offering a variety of perks in order to win new IT outsourcing business. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
Global Services
July 30, 2007
Amrita Singh |
Re-engineered Globally As outsourcing moves up several notches from writing code and answering calls, companies such as Boeing, Rolls Royce, Smiths Aerospace and General Motors are betting on getting their engineering components designed abroad. |
Global Services
November 29, 2007 |
The Future of Offshore Wages Globally, offshore wages are changing dramatically as supply and demand reconcile differences. By 2010, the most noticeable change will be the redistribution of arbitrage from a few global hotspots to a broader base of tier-2 cities and newly emerged countries around the world. |
Global Services
November 29, 2007 |
The Future of Niche IT Service Providers Going forward, large IT service providers will acquire niche service providers to gain expertise in specific verticals or horizontals. |
CFO
October 1, 2003
Abe De Ramos |
The China Syndrome U.S. companies are beginning to outsource technology research and development to India and China. Will a meltdown in tech jobs follow? |
CFO
May 1, 2007
Randy Myers |
Going Away The doubts that finance executives once had about offshoring are quickly disappearing as savings and process improvements become too good to pass up. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
Bank Systems & Technology
August 1, 2007
Nancy Feig |
New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make. |
Global Services
June 26, 2007
Imrana Khan |
EDS + MphasiS + ExcellerateHRO = The Awesome Threesome The 2007 Black Book of Outsourcing's listing of top 50 global service providers is full of surprises. EDS emerging on top is only one of them. |
Global Services
May 27, 2008
Adyasha Sinha |
South-East Asia: Outsourcing Hotspot Although India, China and the Philippines have been the leading outsourcing nations for some time now, other Asian nations such as Vietnam, Malaysia and Singapore are among the emerging destinations where service providers are starting to expand. |
Global Services
August 27, 2007
Rinku Tyagi |
European Service Providers: In the Eye of a Storm Management strife, slow global service-delivery adoption, fragmented market, few mega deals, and rising competition from foreign players.... The European IT and BPO service providers are facing rough weather. |
BusinessWeek
May 26, 2011
Bruce Einhorn |
India's Scarce Talent, Rising Wages, Balky Clients Faced with a shortage of workers, India's outsourcing industry is struggling to maintain its profit margins -- and its global market share. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
CRM
May 2008
Christopher Musico |
And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
CRM
March 2011
Leonard Klie |
Egyptian Unrest Puts Call Centers To the Test Companies scramble to relocate outsourced operations in the wake of violent political protests |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
CFO
June 1, 2004
Justin Wood |
The View from the East India's upstart IT-services firms face their own challenges from their giant rivals in the West. |
CIO
April 6, 2011
Stephanie Overby |
IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal. |
CFO
September 1, 2004
John Edwards |
The Farthest Shore As wages increase in one region, companies move their outsourcing farther afield. This search for new lands spells trouble for India. Look for increases in Africa, Europe, and even depressed manufacturing centers such as Detroit and Cleveland. |
CIO
December 1, 2000
Tom Field |
For a Few Rupees More India's outsourcing industry is eager to move beyond its back-office image... |
Global Services
August 14, 2008
Phil Fersht |
Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism. |
Global Services
October 23, 2008
Phil Fersht |
Will The U.S. Turn Into a Competitive Sourcing Location? The next President will have an impact on the U.S.'s potential as a sourcing location. So, is the U.S. in a position to step up as a serious BPO or ITO location? |
CFO
March 17, 2003
Laton McCartney |
A Shore Thing? Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter. |
BusinessWeek
June 5, 2006
Steve Hamm |
IBM Wakes Up to India's Skills IBM is ramping up operations with cutting-edge projects while using more low-cost, high-value local labor |
